DoubleTree By Hilton

Stayed here for my wedding. Hotel was very impressive — very large hotel complex. I upgraded to a suite and it was very nice though bathroom was very small and could barely fit one person. Coordinating the block of rooms was a breeze and Alexis and Meagan were very helpful. The warm cookie upon arrival is a nice touch too (though there was an issue with our guest gift bags — it appears that gift bags were either handed out to people in another wedding group because quite a few were unaccounted for OR guests were given more than one gift bag. Either way, number did not match up and had a lot of missing bags. One guest received a gift bag for someone else’s wedding!) The steakhouse in the hotel is the perfect meeting spot to have a drink with friends and wedding party after events. Room service was prompt as well. The only reason I deducted a star was because of the price — quite a few guests complained that they were surprised by the final bill due to taxes and fees. Nothing hotel can really do about the taxes, but a lot of people complained and were shocked, so just something to think about even where room rate is reasonable per night. Would pick this hotel again though hands down.

WARNING: BED BUGS!
We stayed at this hotel on May 14^th for a wedding. The hotel is beautiful, the staff is wonderful and we truly had a great time. However when we woke up, we found we had been eaten up overnight by bed bugs, after further inspection, sure enough we found live bed bugs crawling around the mattress and bed skirt. We quickly bagged everything washable and threw our suitcases in the garbage. If you stay here I highly recommend stripping your sheets and checking before getting in the bed.
All of this being said, the staff handled it wonderfully, within minutes someone came to inspect the room and the manager called to assure us we would receive a full refund.

My employer put me up here for a few days. Have had a negative experience at a Doubletree in another city so i was a bit concerned.
Adequate parking, reasonable rates, room was adequately sized. Service was great as i had no trouble. Very quiet room and i loved the fact it was connected to a Jameson’s Charhouse. Would recommend this hotel to anyone looking for a nice place to stay in Skokie.

I visited this hotel last night for my friends daughters party. Upon my arrival, I proceeded to the front desk and asked a man behind the desk if he knew where there might be a gathering of young girls. In a very nonchalant and unflattering tone, he said, «No, I have no clue. You would have to call her room.» He phoned her room and passed the phone to me. No answer. I asked him to just show me where the pool area was, which he did.
Now, when you go to a hotel, you want to be greeted by people that at least ACT like they love and/​or care about their job. This man, whose name I find out later is ALEXANDER HARRIS, did not seem like he was very accommodating or knowledgeable. Clearly, he’d make a terrible concierge. Anyway, I find the girls in the pool area.
Fast forward everyone is having a ball. My friend asked me to watch the girls while she ran upstairs to the room. As I sit there and watch, a young boy (maybe 12 or 13) begins splashing water at the girls and being obnoxious. I yell, «DO NOT TO THAT.» Next thing you know, a man walks from the opposite end of the pool and says, «Are you yelling at my son?» I asked, «Yes, didnt you see what he just did?» He says his son didn’t do anything and that if I yell at his son again he will call the police. I looked him in the eyes and said, «CALL THEM!» However, instead of the police, I see ALEXANDER HARRIS, and maybe a couple of security guards. He asks if i am staying at the hotel. I tell him im just visiting. He tells me that if i do not leave, that he will call the police. I tell him to call them, because i am not leaving young girls alone in a pool, especially with a bully on the loose with a complimenting father. The police come and I am escorted outside.
I found it extremely interesting that this ALEXANDER HARRIS did not ask me what happened. Instead his first instinct was to call the police. GREAT CUSTOMER SERVICE! While being escorted out. I stop at the front desk and ask for corporate. The woman behind the desk hands me a card with the hotels number circled. Clearly, not what I asked for. Then, I ask for ALEXANDER HARRIS’ information and he hands me his card. I still do not have corporate’s number. I stand outside and explain the situation to the police who agree that it was terrible nobody asked me what happened, especially since there was a possible situation of assault in the pool.
I tell the police i left my phone upstairs in one of the rooms and they instruct me to go get it and to just leave afterwards. I walk pass the front desk and let one of the assistants know i am going to get my phone upstairs really quickly. As I walk out the room, I see ALEXANDER HARRIS with THREE or so security guards standing there. This was all EXTREMELY UNNECESSARY. Did they really think i was trying to sneak back in? Do the employees not communicate here?
One of the girls in the pool later told me that she overheard the father tell someone that, «these black kids dont belong in the same pool as my son.» Go figure!
This morning, I call the hotel and ask for the manager of ALEXANDER HARRIS and I asked for corporates’ number. I was told that she did not have the number to corporate. Instead, she gave me the name Israel Arteaga, who was not even in. I was also given Sarah Gore’s name, who would be out for the next week. UM OK! I asked if there was someone else in charge there that was available. I was then given Mark Stegals name and number. I call him and left a message. I called back again demanding to speak with him and to obtain the number for corporate. He finally gets on the phone and tells me, «I already spoke to you and you have already spoken to AL and SARAH.» Excuse me??? I explained to him that I hadnt spoken to anyone. And because he already had such an attitude and clearly was not trying to remedy the situation whatsoever, I asked for corporate’s number AGAIN.
I called corporate and made a complaint. I then called Mark back to then see if he was interested in somehow remedying the situation, as I demanded an explanation ABOUT WHY THE POLICE WERE CALLED? I let him know that I was going to post several bad reviews and if he had any questions he could write my number down and call me. Instead, he said, «I already have your information from the ticket.»
Look ppl, if you dont want and/​or like your customer service job or can not handle it, then dont go into customer service. Simple! There is no reason I should have visited this hotel and been escorted out a hour later with no explanation whatsoever. I will continue to follow up with the general manager until there is some sort of resolution. Even if a hotel is run down or freezing, at least it has great customer service to make up for it. Hopefully, they will figure this out and hire better people that can do the job, THOROUGHLY
Perhaps a job in IT might suit ALEXANDER HARRIS better than a front desk supervisor. God forbid someone has a wedding or party here where their parties get arrested!

I attended a wedding at the hotel last weekend and it was great. It was in the Monaco room, which is on the top floor with beautiful views.
The room was beautiful, with a great dance floor and two bars. The food was yummy, I had chicken and it was great and that’s not easy to do for 200 people. I highly recommend his hotel,

I had my wedding at the hotel this past weekend. I cannot say enough great things about this venue. Molly, the wedding coordinator there is outstanding. She was fantastic to work with. Any questions I had during the whole planning process, she answered. I cannot tell you how many times I e-​mailed her in the middle of the night with insane questions and she replied right away. She set up everything so the day of ran smoothly. The Monaco ballroom is insane, it’s so gorgeous. We had a day of crazy weather, rain, snow, hail, clouds, and then finally some sun. They re-​modeled and it couldn’t be a more perfect space for a wedding. We had the ceremony upstairs, cocktail hour downstairs in the Athens/​Venice room and then the reception was back upstairs. I was nervous having over 200 people go from upstairs to downstairs and then back up, but with 5 elevators and the hotel staff help, it was easy as could be.
Cocktail hour was impressive, I, myself, ate so much food, all of which was amazing. The bar was bumping and worked as fast as they possibly could to keep up with our party going guests. Every server/​bartender was sweet as could be.
After cocktail hour, guests went back up to the ballroom. It was so gorgeous. Everything was set up perfectly and the night sky illuminated the room. The food, again, was amazing. We served a bone-​in chicken, tilapia and eggplant rollatini. Everyone enjoyed their meal! Our wedding cake was from Oak Mill Bakery and it was fantastic. The sweet table was a huge hit and was left nearly empty! Again, all the servers/​bartenders were so sweet.
The night was incredible! I would highly recommend this venue for any event. Molly was amazing.

The hotel is dirty, management is horrible, bathroom is very small and the doors don’t close, we had a wedding there, 42 guest rooms and over $ 50,000 on wedding, they were rude to our guest, the bride set up seating chart they messed it all up they actually put the parents of the groom in the back corner. if you are thinking about having a wedding there don’t do it you will be so sorry! Terrible hotel! Worst management team I have ever encountered!!! If you are staying in this hotel you are paying for the quality you will not receive. None of our guest were even offered a hot cookie at check in which is what they are famous for terrible experience!!! don’t waste your money on this hotel.

So let me start with how HORRIBLE my customer service experience was.
So I booked a 2 week stay with double tree for a business trip. (If you have important business to attended to. Do not book here. They will screw you).
On the 5^th day of my stay I was returning to my room after a long day of at the offices. It was 7PM. And my card wouldn’t open my room.
I go down to the FD, they can’t find a problem. Give me a new card. And the door still doesn’t work. I go back down to FD, the lady gets her supervisor named ALEXANDER HARRIS. This jerk, looks at his computer and very curtly says, «You have actually been evicted for smoking»
(Now side note. I do smoke cigarettes, but never in my room or the hotel).
I tell the ALEXANDER HARRIS this, and he says that because they found a lighter in my room, that they would have to evict me AND charge me a 250 $ fee…
Yes that’s right. At 8PM they evicted someone who is about give their business thousands of dollars over the next 4 weeks, for allegedly smoking… which I assure you. The room and nothing else smelled of smoke in the SLIGHTEST. Some of my clothes might have an odor, sure, but nothing even close to smelling bad.
Alex Harris rudely does not budge and challenges me to bring it up with HIS manager the next morning (Mark Stangle) is his name. I deal with Alex Harris’ ego, take the room card and go upstairs to get my things. My card doesn’t work… again. Go back down, maintenance guy is called. Says he has unlocked room. I go back up to get my things. My card still doesn’t work… So if your counting I have now gone to my room
And back 4 times just to get kicked out still…
Then I find that a pair of shoes of mine are missing. (Very nice dress shoes). Now very bothered, I go back to Alex Harris. Alex Harris VERY RUDELY says, «What do you want me to do? Go ahead and call 911 if you want…»
I said, «you want me to call 911, there is no other process to file a missing thing complaint?»
«No, if you want your stuff back you must call 911 and file an offcial police report»
At this point I can’t take his rudeness and stupidity any more. I went across the street to the Hampton Inn and they have graciously taken care of me so far.
DO NOT USE DOUBLE TREE. My business will never again use them, I recommend you do the same. Horrible horrible management. And by far my worst hotel experience ever.

Meagan, Molly and the DoubleTree team were fantastic to work with. From beginning to end, the process was organized and our questions/​concerns were addressed promptly. The Monaco Ballroom is quite an amazing spot– with that view even on a foggy night it’s magical!
Meagan is down to earth, approachable, helpful, and patient. We felt like she was a friend to us throughout, and day of I knew we could trust her to execute the vision we’d worked so hard to create. It was beautiful. There was an event before ours too, so she, our vendors and the DT team had to turn the room over in a limited amount of time and you never would have known.
Word to the wise: uplights make a huge impact in the room and our awesome DJ (Carl at City Street DJ’s) includes them in his packages.
Meagan was ON IT: the lights were lowered immediately upon request, our special champagne glasses were packaged away carefully by Meagan personally, the remainder of our cheese board was packaged to take home, the list goes on. In general, the DT team treated my husband and I, our families and guests with patience and respect. EXCELLENT service. Best yet, they clean up after the party!
Two minor complaints:
1– The entire pool area was closed for maintenance for our whole stay and we were given NO notice. We’d even asked when we booked if there was construction planned. Several families including my sister’s (with four young boys) were counting on the pool to help entertain the kids over the weekend. The kids were crushed and it was a huge disappointment.
2– Our centerpieces included several large candles and hurricanes which were packed away on our behalf at the end of the night (which we appreciated very much). However, when we unpacked them wax had spilled all over, and two of our vases with candles were never located.
All that being said, we would book the DoubleTree again in a heartbeat and were so grateful to Meagan and the team for everything that they did throughout the process! Thanks guys!

Great hotel. Very nice. Newly remodeled. The rooms are modern and clean. Here with the family. The pool area is cool. They have lounge chairs and sofas for the adults. I would definitely stay here again.

I love this hotel, I’ve actually been coming here for a few years now, but today after today I will never be staying at a Hilton hotel, all thanks to the director of operations Sarah gore. Well atleast that’s what she told me her name was, I stayed there about a month ago and I reserved 2 rooms,
It didn’t go thru so they gave me a little 50 dollar gift card, for not having Both rooms when I paid in advance for them, anyways fast forward to today I was making a reservation after 30 mins on the phone trying to get my 50 dollars off, and Sarah gore picks up and basically tells me I am a gypsy just trying to get a free room and hung up in my face, that’s why they get 2 stars if it wasn’t for her they would get 5

This is by far the worst of the Hilton hotel chain. Staff were rude and not at all helpful. The room itself was ok (as Hilton Honors members ours was supposedly a bit larger). The shower curtain leaked and basically flooded the bathroom floor. We could have used the extra towels we requested and didn’t receive to help with that mess. No movies on the tv as in other Hiltons. No free water (again we are members) as in other Hiltons. And best of all was the 5:00 am banging by maintenance (on the Hilton Honors floor) to apparently fix something — which went on for 20 – 30 minutes. Thanks for the wake-​up call! I would never stay at this hotel again despite its very convenient location and free parking.

These guys are a bit deceptive, with their water-​charging practices. Most of the hotels I’ve stayed in have offered something complimentary, sometimes a basket, sometimes a water, but these cads cleverly give you free chocolate chip walnut cookies in the lobby and then leave the overpriced bottles of Fiji on the desk, figuring you probably won’t notice when you throw away the tag, that the tag has a price attached to it. Those tags usually say free in other, more straightforward places. It’s not much, granted, but the practice is chintzy as Hell and the practice offends me so much they lose an entire star over it. Seriously, put the water in my room and it’s free. If I want to pay for it, they have a fridge right by the check-​in desk. No need to be purposefully confusing and deceptive.
That aside, the carpet was worn and ratty. Bed was moderately comfy but not hugely so. Room overall was definitely not. Bathroom was also tiny and cramped and this is not one that you can enjoy with the door open. If you’re hitting the can, that door is going closed or you physically will not have room. I don’t remember this having a bathroom fan, but rather do remember looking at the large list of complimentary stuff on a placard, soaps, shampoos, etc. that they were offering and then finding less than half of them actually there. I shouldn’t need to actually ask for them in a hotel like this. Parking is also sort of annoying. No breakfast unless you pay for it. Fridge is also in a cupboard (annoying) and zero of the USB ports on the desk worked.
On the plus, staff is nice. They also have booze in those downstairs coolers. Free warm cookies. Restaurant attached, though nothing great. Amenities are decent, considering. Elevators were fairly fast. Room temperature was pretty good and they had a very solid selection of cable channels.
All in all, I would not purposely choose this place ever again, but I have been in worse… for the money, though, this should be way better.

The quality & experience I would expect from a DoubleTree. Lobby was modern & beautiful. As a Hilton Honors member I was on the 10^th Floor. Very quiet and the room was in line with other DoubleTrees. I’ve noted it’s hit or miss if I get water upon check-​in so I had to buy water from the little gift shop area. I wanted to check out the workout area, but work schedule didn’t allow it. Heard there was a nice assortment of weights in addition to the normal cardio equip.

I made my annual visit to Chicago last month and stayed, again, at the Doubletree. The location just can’t be beat if you’ve got business in the area. Lots of places to eat and shop within walking distance. The hotel itself is so-​so, nice enough lobby and an attached restaurant. The room I had this visit was in the south wing, and it was a bit better than the room I’d had in the other wing of the hotel. At least the AC/​heat is quieter and the bed was very nice.
Parking can be a issue when there are events at the hotel or in the performance center next door.

Overall, I was incredibly disappointed in our stay at the doubletree. I have stayed here previously and it certainly never seemed so run down before. The front desk staff were rude and slow, as well as the central booking line hanging up on me repeatedly. The shower was too dirty to use, it looked like someone had used some tissue and then stuffed it back into the tissue box and the headboard was cracked and chipping above the bed. The carpet was also covered in spots, but I recognize that even if it was vacuumed that could possibly be a permanent stain. It clearly needs replacing though. Lastly, housekeeping woke me at 9 banging at the door. If checkout is noon, why the wake up?
For $ 180+ a night, I expect rooms to be much nicer than this. I don’t need a free cookie, I need competent staff and cleanliness. Holiday Inn quality at a Hilton price. VERY DISPLEASED.

My company uses the DoubleTree for offsite meetings, so that’s what this review is about. The hotel has a variety of small to medium size meeting rooms that are fairly well equipped. Service, when required, is prompt and attentive. In the past we have had some problems with the room being too cold, which is not uncommon for hotel meeting facilities, but this time the temperature was OK. There are plenty of electrical outlets in the rooms and the Wi-​Fi connection is fast. Projectors are provided by the hotel. There is adequate parking and I did not have to use the parking garage to find a space. I am not overly fond of their food selection, which seems to be the same each time, but this may be the result of decisions made by the meeting organizer. Overall, I would say it was a very satisfactory experience; nothing special but on the other hand there were no problems either.

Skokie is right near Evanston where Northwestern Universtiy and the heart of Chicago’s North Shore is. THi Doubletree is in a grat location — right across from Old orchard Mall — more specifically, there is a Nordstrom Rack and DSW 50 yards away (dangerous).
I loved the lobby. THe parking is all outside but they have a front lot and back lot. I booked the top floor in the low rise (4 digit room numbers instead of 3) and was happy. It was super quiet and it was a bigger king room. The bath room was too small. Barely room to stand and the door hit the toilet. Besides that though, no complaints.
Breakfast was pleasant with fast attentive service. Elevators were fast. Location was fab for dining — bonefish grill, cheesecake factory and others were super close so no need to default to room service (even in the snow).
THe gym is long and has good equitment. It was warm in there but I told the front desk and they sent someone right away.
If you are a HH member you get 2 purelife waters when you check in but beware the fiji waters are $ 3 each in the room (there are no signs). Overall, I will be back.

This DoubleTree is a fantastic value.
I got a room with double beds for $ 90/​night, and our visit was awesome. We were really astounded by how great this hotel was.
1. The room was CLEAN. There’s nothing skeevier than finding a strange hair in the bed linens, but I didn’t worry about that at all. The room was clean, the linens were clean, and the bathroom was clean.
2. The room was also well furnished. Fridge!!! There was a mini-​fridge! This is such a small touch, but it’s so nice. We used this to keep milk — which we got specifically because they pass out cookies at check-​in — fresh. There was also a comfy armchair and ottoman in the room, plus a desk. The desk had a lot of power ports and USB hubs for charging electronics; also a nice touch. There was free wifi in the room, too, which was very welcome.
3. The bathroom was kind of small, but there was plenty of under-​the-​sink shelving, and the bathtub/​shower is roomy enough. Crabtree and Evelyn products in the bathroom, and the front desk was more than willing to give me extra shampoo for my mile-​long hair.
4. There’s a pool and fitness center! I didn’t get a chance to do anything more than look in the fitness center, but the cardio machines looked to be in good shape. The pool is a little small, but half of it is indoors, and the other half is outdoors. We got to swim under the stars (actually, it was cloudy, but it’s the thought that counts, right?) in January in Chicago. Since the pool was heated, it didn’t even matter that it was freezing outside, as long as we stayed mostly submerged. Also, there are pool towels, so you don’t have to take your room towels down.
5. The location is pretty close to Northwestern U (which was our primary reason for picking it), and close to a lot of restaurants and shops.
6. Free parking, and enough of it. I hate paying for parking, almost as much as I hate hunting for street parking (blame my upbringing). DoubleTree has a free lot, and we were always able to find a space (albeit, sometimes a little farther away).
TL;DR: I am kind of enamored with this hotel. If I’m ever in Chicago again, I would stay here.

Stayed here overnight for my best friend’s wedding reception. I was able to snag an awesome deal on their website. The total for a standard room was $ 135 (with taxes), but then at check in, they gave you free breakfast the next day (a $ 14 pp value) as well as a $ 50 american express gift card! Can’t be that deal!
The hotel staff was very accommodating. My room was originally on the 8^th floor and they moved me close to the bridal suite upon my request. We ended up on the 10^th floor just 2 rooms away!
The hotel is clean, modern, has free wifi, and the staff is very friendly. They can also call housekeeping if you forgot anything at home (razors, shaving cream, toothbrush, toothpaste, comb, etc.) The bathrooms are SMALL. When I say small, I mean TINY. I’m not sure if it was only my room, but I could be sitting on the toilet and touch the bathroom door. You could not go to the bathroom with the door open because the door almost hits the toilet. They use crabtree and evelyn toiletries (smells so good). Also love the warm fresh baked cookie that they offer you at checkin! In the lobby, you can also get free coffee, tea, and fruit.
The breakfast buffet could be improved. They had scrambled eggs, bacon, pancakes, sausage, an oatmeal bar (with steel but oats), toast & pastries, cereal, and an assortment of juices (apple, grapegruit, OJ upon request). For $ 14, I kinda expected a little but more than that, but it was fine.
Lastly, in the AM, I called the front desk to ask for a late checkout and was able to checkout at 2pm! AWESOME!!!

Free warm cookies!!! Woot woot! And free fruit as well.
You get a cookie when you check-​in but you can always ask for more and they will happily give it to you.
The pool is opened from 4AM — 11PM which is awesome hours and I can honestly say this is the best pool I’ve ever been in! It looks small at first but then you realize that it is only half of the pool. The whole pool extends outside. In the middle is a half wall coming down that allows you to swim under it to get to the outside. Be warned: it’s 6 feet outside and drops pretty quickly. It is clean even though it was outside and the 2 mornings I was there was empty.
The gym is 24 hours and may also look small but has all the necessities: 2 treadmills, 2 ellipticals, 2 yoga mats, 2 benches and a shelf full of weights. There is a TV and 2 wall of mirrors. The treadmills and ellipticals face the pool so if you are tall enough, you can look out to it (I wasn’t tall enough).
This is attached to a restaurant that we didn’t try but was told is open until 11PM and also has room service.
Breakfast is complimentary if you have one of the better room packages.
4 of us had 1 room with 2 double beds. These beds felt a little smaller than usual beds at other hotels we’ve been to and the pillow were really soft and warm out. Please get new pillows!
The bathroom was pretty tight and the water pressure wasn’t powerful enough.
Shampoo, conditioner, soap, body lotion, toothbrush, toothpaste and a few more of the usual bathroom needs all come complimentary; some you may need to ask the front desk for.
And most importantly? Free wifi.
I would love to stay here again when I am in town!