Factory Muffler and Complete Auto Repair

Always pleased with both the work they do and what they bill. They seem fair and honest.

Noa (the owner) was attentive. Labor was affordable and parts were ordered immediately. Job was done in a matter of hours. Thanks Noa!

After being told by another shop that I needed a new exhaust system because of rusted clamps, I came in to see if these folks could weld my clamps to extend the life of my exhaust system. They put my car up on the rack and told me that my exhaust system was fine. No charge.
It’s great to see that there are still some honest business people around. I will be back.

Well I hve been going to both noah’s shops since highschool great guy as well his son. Always tell you the str8 truth good prices and fast flawless work. If you need to get something fixed and the right way with out the B.S. My father still goes there now me and i tell all my friends. While you wait you can always make some coffee or just talk with other waiting just like you. Great friendly place make you at ease when your make oyu MAD Thank Noah

I don’t know much about cars. Any time I need to take my car in to get repaired I feel like I’m rolling the dice. The guys at Factory Muffler really make you feel comfortable and informed about your investment. I have a ’98 Honda Civic that I bought used 6 months ago and knew it would need some repair.
I went to the Devon location first and Aviv referred me to his dad, Noah at the Skokie location (Noah’s shop does welding, a possible cost effective measure).
My muffler had a hole and after being invited to look under the car with the guys I saw that the entire muffler and piping up to the converter was rusted. A shoddy patch repair had been done previously. Instead of replacing the section of rusted pipe and doing the due diligence the previous owner instead decided to cut off the bad and weld the mid section pipe directly to the converter. Awesome. So instead of replacing the muffler and piping up to the converter I now was forced to replace the converter as well. They offered to do a patch job to make things cost effective, but unlike the previous owner I’m not a patch and go kind of girl. I don’t like making repeat trips to the mechanic, I’d rather pay a little more upfront and not have to go back for multiple repairs.
Basically even with a much, much cheaper patch job I might have been able to skate by for maybe another year and then would have to go back to get the whole thing replaced anyway effectively spending at least $ 150 – 180 more in the long run.
Noah is pretty great, he gave me a couple parts at cost and even threw in a discount for good faith. I showed up at the shop a little before 5 pm, I was assessed, parts collected, repaired, and out the door by 6 pm.
My little Honda no longer sounds like a jet engine coming in for a landing and I would without question recommend these guys to anyone needing any repair.

I have brought my vehicles to Noah for about a year. On Christmas Eve my car broke down in the Wetern suburbs. I new it was the altanator and had the car towed to a near by shop that was closed. When they called back with an estimate they said it would cost about $ 1,400.00 stating that when the altanator went that I blew out some chip. I new this could not be and called Noah a factory muffler. He said it would be about 240 bucks. I paid to have the car towed to factory muffler where it was fixed in one hour. These guys are honest and fair. 5 stars!

Ask for willy or noah AVOID HECTOR if you can. Zero people skills. Got offended when asked him one question. Said he felt like i wasnt trusting him. Huh? Just asked how the job was coming along. Paranoid personality type that shouldnt have any contact with clients.
Noah and willy are 180 degree opposite of hector and are great ppl to work with.
Yes to the service and prices here. I am still coming back, however will ask for willy or noah to help. No more billable hours out of my pocket to hector.

Back in May when I needed to get my car serviced to met the emissions standards I discovered these Factory Muffler on Devon. Their location didn’t have the tools required but kindly suggested I go to their other location. I went to the Skokie location and in less than an episode of Dr. Who they had my car fixed, certified as good to go by the emissions place and I was on my way. So when my brakes started squealing bloody murder I didn’t hesitate to bring it back to these guys. This time I did go to the Devon location and they were able to get my car in right away. About an hour and half later I was on my way. The prices are extremely reasonable and they are very stand-​up guys (plus Sandy, the Devon St shop dog, is a sweet heart!). They are a little further away than may neighborhood shops, but definitely worth the trek from my location in Lakeview. For years my father was a mechanic so I am always skeptical of shady business practices. I cannot speak more highly of Factory Muffler and Complete Auto repair. I will definitely be back any time my car needs attention. Thanks guys!

In response to the reply from the shop… When hooking my vehicle up to the computer THERE WERE NO ERROR CODES!!! I was NEVER told it was an evaporative system malfunction, I was NOT told that it would only be a $ 50 charge to diagnose what needed to be done, I was told very SPECIFICALLY what had to be done and the charges of over $ 600.00 attached to it. And I was SPECIFICALLY SHOWN A SPOT OF OIL ON THE GROUND IN THE SHOP AND WAS TOLD THAT MY CAR WAS LEAKING OIL! My car does not leak oil, has never had a problem leaking oil, and I haven’t had a puddle of oil EVER underneath my car to this day! I may be a female but I am NOT a STUPID female, AND I was there with someone else who was a witness to everything that I was told and what they wanted to charge me!
I also find it amazing that this place can pretend to try to remember me, my car, and the details attached to my car a month after I was there. There was no paperwork, nothing… And now they want to say what was wrong? Guess what! THEY are the ones mistaken this time. I am the one that has the scratch piece of paper that had things scribbled on it with the prices attached including a $ 180 charge AFTER repairs to get the car to pass emissions because «It could take 5 minutes, it could take 5 days, you never know but thats why the price is $ 180»… No real written estimate given, just a scratch paper… No error codes off the computer… A mysterious puddle of oil underneath the car that was shown to me as being mine… SHADY SHADY SHADY… And now to reply and give a completely different set of problems from what I have in WRITING on that SCRATCH PAPER?
Next time don’t take for granted that the female walking through the door is a moron because some actually do know about vehicles. My mistake was coming here instead of going to one of the mechanics I have dealt with over the years for business reasons… Will I make the same mistake again?
Methinks not!

These guys are the most reliable, honest mechanics around. You won’t find any other mechanics who do this good a job at such an affordable price. They don’t screw around with you. This location is conveniently located across the street from the Skokie Emissions Test Center – Noah, the owner, even personally takes your car through the test after he repairs it and has it passed for you before you even come to pick it up. Great business!