Gerber Collision & Glass

Not really recommended. They are equipped to do bare minimum repairs to appease insurance companies after a wreck if that’s what you are looking for. I believe they actually damaged my car due to carelessness but can not prove it. They also lost a book in my car I needed. I just had a bad experience I can see how others would have a better experience though

New update… I got a call 18 days ago from Gerber… they were sorry for their multiple failures and we’re going to make it up by sending me a $ 25 gas card. Even though the hours wasted cost me more.
They never did it.
So yeah, the screw ups and not doing things right continues.
Why call me and not do it. Because they can’t get it right.
Update.after reading my previous update about not getting the promised gas card I received a call from Gerber… they had trouble buying a gas card but dropped one of today.
Thanks.

The reviews do not lie! I wish I would have read them before contacting them!
My windshield cracked last Thursday on the way to work. I decided to make a reservation on Saturday so I could bring it in myself (I would never make it after work). They stated that they would call me on Saturday morning. I still didn’t hear anything back from them by 9am so I called their number. Why don’t they have a local number? Anyway, I was told that the tech called off so the soonest they could do it was Monday. I had to check with my parents to see if they could bring it in on MLK day (since I had work). I told them I would call them back. My parents said «yes» so I called back five minutes later. I was told by Gerber «no problem:.
Monday rolls around and I do not hear anything so I called at 10:30. The person I spoke to on Saturday morning never put in the notes I called back and made an appointment. Surprise! They couldn’t do it yesterday. They would call me on Tuesday and they offered a small discount.
So we are at today, still no call. Call at 9:30 and was told they would call back in 10 – 15 minutes. No call. I call back at 10:45 am and they said that they would call me back. They never called. Thank goodness my mother wasn’t working and she went directly to the place and they magically got it done around 1pm.
Avoid this place! I know the prices are hard to beat, but I will not be going back here and telling others to stay away. I am a pretty positive reviewer, but this was terrible!

Made an appointment here days ahead of time. Called to confirm the day of the appointment and suddenly they were overbooked. Wasted days with a broken windshield waiting to get it repaired. Crappy customer service and no follow through.

I went against my better judgement based on the reviews since they are close to my house and offered to come to my house to fix my windshield the following morning. Well the morning passed so I finally called, the technician called me back and apologized and said he would be out between 1 – 4. He called me at 4:00 and said he was running late and it would not be until after 5:00. They have no respect for your time or the fact that I took a day off work to get this fixed. I canceled the service and will find someone that can keep their commitments and had more respect for their customers time.

I feel weird giving 5 stars to a place like this, but here I am.
The tl;dr backstory: I encountered a suicidal squirrel in a poorly designed parking lot in my brand new 2015 Honda Fit in early October. I ended up swerving and going up on a curb at 10 mph to avoid it. Squirrel lived, the subframe of my brand new car did not. The car pulled to the right a lot. I was hoping it was just a tire alignment thing, but when I took it to the dealer they told me I jacked up the subframe and would need a $ 1500 new one. Awesome.
I initially went to Ray’s Body Shop off of Howard Street, which is where the dealer recommended. That place smelled like fuel, it was crazy dirty and messy, and it took 20 minutes before someone came out an noticed me (it wasn’t until someone else came in after me and walked through several «employee only» signs to get to the back room to flag someone down that anyone came out). They never even looked at the damage on my car, and just pulled up an estimate. I felt it was sketchy, so I looked into Gerber since my insurance suggests them/​their work is guaranteed.
I worked with Jack, who was awesome. He put my car up on blocks, took pictures, etc. He also provided an estimate, similar to what Ray’s came up with, but a bit more due to some uncertainty in labor hours (after all, my car is so new no one had ever replaced a subframe on this model, so they couldn’t guarantee the labor hours).
It took about a week for them to get the parts in since my car is so new that they had to order directly from the Honda plant. I dropped off my car a few days later on a Wednesday, and they kept me updated with text updates and several phone calls. it turns out they did need one additional part (they were sent the wrong one), which they realized early on a Thursday morning. They had initially said I could pick up my car Friday morning, but it looked like that wasn’t going to be the case. I was annoyed because I didn’t want to pay for another day (or more, because the weekend) of rental cars. So, they finished the repair, except for the one missing part that was only cosmetically damaged but still in working condition, and let me pick up my car Thursday afternoon. Then, the next week when the correct part came in, they called me and I was able to bring my car over, wait 30 minutes for the final repair, and be on my way.
This is the first car that I’ve personally been responsible for/​owned, so I’ve never gone through this process before. Gerber made it painless, and their customer service is really top notch. Unlike at the other place, I didn’t feel sketched out, and I don’t feel like they were taking advantage of my naïve single femaleness.
I really hope I never need a body shop again (next time I will just kill the stupid squirrel), but if Ii do I would definitely come back here.

They followed up with a phone call the next day

I took my Mini Cooper in for a minor repair and Gerber Collision & Glass
fixed my car right on the spot. Thank you Gerber for your great customer service. Patrick Mini/​BMW could learn a thing or two from you!

They come to you. Follow up with a phone call. Show up on time. What can I say, I’m a fan. In an age were everything is automated, customer service is alive and well.

I took my car here after being hit from an accident since State Farm Insurance recommended it. The service was ok, a little slow if you ask me. As far as the work they performed on my car… My right headlight was busted and my bumper + hood had been dented and scratched. They did well on the headlight since it is one big piece, but as far as fixing the hood/​bumper/​paint… my hood has been crooked ever since I have brought it here. It’s hard to lift my hood without it rubbing against the upper part of my fender and now the paint has been rubbed off.
Next, the paint started chipping off after 1 year near my headlight and bumper. I brought back since they gave me a card letting me know that I had warranty with a full guarantee on their service. They told me that they NEVER repaired my vehicle around that area and that the only thing they can do is fix my hood. NOW, the hood is what I didn’t care about the most and didn’t even want to waste my time with letting them have it for a day. I was furious because I KNOW they had repaired my vehicle on that area plus repainted it. I didn’t want to deal with the manager anymore… He was annoying and it didn’t seem like I was going to get through to him.
Point is, I’ve definitely had BETTER service + BETTER body work at other places. I would steer clear from this place… State Farm has other body shop options as well.

Here’s what they did to me: I took my Jeep in after it had been mugged while parked at the Irving Park el stop. Someone used a crow bar on the driver’s door and then broke the side window.
Anyway, my insurance company recommended Gerber and this was the one closest to me. I took the car in and dropped it off. Several days later they called me and told me they were done and that I could pick it up. I had someone drive me over and I checked out the repair, which looked fine to me, signed some papers and headed directly home.
On the drive home, I noticed that the passenger side mirror was folded in, as if someone had parked it in a tight spot and needed to fold the mirror in to prevent it being damaged. When I got home, I parked outside my garage and walked around to the other side of the car to return the mirror to the unfolded position, only to find that the passenger door had a huge (and I mean huge!) dent and scrape near the bottom. Of course I called Gerber immediately and told them about the damage, and took my car back right away.
The guy in the office said that he had seen the other damage when I brought it in! When I asked him, if that was true, why he hadn’t told me about the damage and suggested that they repair it, he kind of shrugged and showed me a piece of paper which was dated the day I brought the car in, that indicated damage to the passenger door. Of course, it only had HIS name on it. He said they could do a repair job on the door, using body filler, and would give me a discount! I told him that they would never touch another car of mine, ever.
I can’t prove that they did the damage, but that sure is the logical conclusion. What body shop would see that kind of damage on a car and not call the owner to suggest it be repaired? I think these guys are liars and if you take your car there be sure to complete and sign a condition statement before you leave their shop. Note too that their garage area has columns with wide concrete bases which would do a lot of damage to the lower part of a car door if some car hike were to try and park too close to them. I’m just saying.

Was called to come back again today and the lights they ordered were still the wrong parts. Waste of time.

My experience with Gerber can best be described as diasppointing and frustrating. I had two cars with small bumper damage requiring paint blending, and in both instances the work was substandard and had to be done twice. After all that, the final work was still sub-​par: paint didn’t match, there were bare spots, and they left bubbles. They had the nerve to give me touch-​up paint, that didn’t even match, to finish the job. What is more aggravating is there employees are confrontational and unprofesssional. I feel sorry for their GM E. Azzaro, who tried to be accomodating but he just couldn’t compensate for their inferior workmanship. When he said to me «this is as good as it gets», I chalked this one up as a one of life’s lessons and moved on. Be aware, if you value professional work and people, you won’t find it here.

I broke off my right side-​view mirror and we took it in to several dealers to get quotes on it and we got prices at like 1,200 dollars for a little damage. We went to the Gerber dealer in Glenview (1904 Lehigh Ave) and they gave us a price half of that. I just picked up my car today, and they were so kind and fast and they said that the assembly didnt take as long as expected so they took $ 100 off the price we agreed to pay ! When I got in my car, it was clean and gleaming, just beautiful– like new! I read some bad reviews for this place at other locations, but I know the one in glenview is amazing. I definitely reccommend this place if you ever need any car repairs. The facilities are new and beautiful as well.

I see that this place got good reviews but I am not sure i agree. My experience here was not so pleasant. The people working here were not friendly, especially the man who took a look at my car to give me an estimate. Their estimate was the highest I had gotten. I walked out and refuse to go back there for anything.

The people here are highly helpful! I needed a windshield replaced after our glorious Chicago weather (thanks a bunch global warming) caused a spider crack in my windeshield when I turned on the defrost. I made an appointment a few days before hand, came in a little late (my bad), they had me in and out within 45 minutes. That’s pretty impressive for a windshield replacement. The insurance picked up the tab for the most part, so I have no idea on the prices… but speed and convenience here rocks the house!

Gerber is the place to go if your car gets damaged. I was rear-​ended and they did a superior job on my car — no one can tell I was ever hit. The staff were very friendly in keeping me up to date on what was going on with my car. I would go back here again, no doubt. The only thing I can’t tell you about is the price — It was paid for by the other guy’s insurance, so cost was not a factor. If you’re trying to save money, this may not be the place to come.