Lakeshore Computer Consultants

It’s really not a good idea to crash the computer of the people who are kindly letting you stay with them during your apartment hunting. Yet, that’s what I did today.
After frantically trying to uninstall programs, restart the computer in safe mode, blah blah… I resorted to the good, old-​fashioned phonebook. I called around to several places, all of whom gave me $ 100+ quotes over the phone or told me to bring it in. I finally, magically, got in touch with Scott (ext. #6) at Lakeshore Computer Consultants. He was extremely friendly, helpful, sympathetic, and knowledgeable. He spent a considerable period of time with me on the phone talking about my problem and offering advice.
It turned out I was able to fix the problem myself, but had I needed to take it in somewhere this would have been the place. I really appreciated his willingness to actually talk about the problem (as opposed to other places that just wanted me to bring it in and start running their diagnostics and charging me fees automatically). In the long run, his strategy is great b/​c #1) I’m telling everyone I know and #2) if I did end up with a problem in the future that required more service, I’d know the first place to go would be.
BOTTOM LINE: Friendly and informative customer service. My experience lends credibility to their company; my rep cared about the customer, not just about making a quick buck. Great find!