Tony’s Collision Care Center

I would give no star if I can. Rude staff, very delayed for estimated time to pick up. He never called me after he promised. I called him everyday and he expanded to pick up all the times.
When I have the appointment to pick up. My car was very bad quality painting, I told him to fixed again. Finally i pick my car on the next day. Totally 2 weeks.
Unfortunately i have no choice due to my insurance company. Don’t waste your time or your money here!

NO STARS.
worst shop to deal with. go somewhere else and save a headache… maybe 6 headaches the way i went thru them. car is still beening worked on at tonys and its been over 2 months and now on my 4^th estimate from this crapping insurance company and crappy job tony and his workers did. I’ve had to get my bumper redone (when they should ordered a new one) and rear suspension fixed from an accident. I’ve had my car back for a week with the new bumper and the paint is chipping and cracked already after ONE week. he blamed me for calling too much to he had to yell at his guys to hurry so they did a crappy crappy crapppy job. not only was the bumper cracked… my interior pieces were damaged and he blames of of his problems on over people like the shipping or the customer or the workers when he’s the boss and should go over everything like a normal shop would. and he has a bag full of attitude when he does the crap work and I’m complaining. he doesn’t even answer the phone and said i called too much after it took 2 months to fix a rear suspension and rear bumper. DO NOT GO HERE! KNOW WONDER WHY ALL THE BAD REVIEWS ARE ALL THE SAME COMPLAINT AGIANST TONY AND HIS CRAP WORK AND DELAYS. STILL HAVE TO GO BACK AND GET STUFF REDONE BECAUSE HE DOESNT DO IT RIGHT THE FIRST TIME. LARD. HOW IS THIS GUY IN BUSINESS WITH ATTITUDE TOWARDS HIS CUSTOMERS SPENDING MONEY AT HIS CRAPPY SHOP. and what kind of business doesn’t accept credit cards. wads of cash only. ridiculous

Absolute worst place I have ever been to. The owner, Tony, is something else.
DAY 1:
Someone hit my parked car so his insurance told me to go to Tony’s for my repair because they have a standing relationship. I took my car in on a Monday morning. Kara, Tony’s daughter, informed that «it won’t take longer than 3 days to repair.» So I rented a car from the nearest Enterprise –they were wonderful to deal with. I asked Tony for a written estimate and the first words out of his mouth were «LADY, I don’t know what you don’t understand about estimates! I can’t get you an estimate until we open the car up and inspect further.» I had asked Tony over the phone prior to coming in on Monday if I could get an estimate and he was rather evasive — which is why I asked again once face-​to-​face.
First, I find it extremely unprofessional AND uneducated to start your sentences to a client with «LADY.» Second, it is standard to issue an estimate once you know what the repairs are going to be. I’ve had body work done on my previous cars to know that is an obviously process. After he raised his voice at me, I just stood there in shock. I said, «Can you please fax it to me then or call me BEFORE you start the repairs so i’m not surprised with any costs that the insurance company didn’t tell me about?» and he condescendingly waved me off with a «yeah yeah» reponse.
DAY 2:
It’s tue at 4pm and I have yet to receive a phone call/​fax from Tony’s so I pick up the phone and call them myself. I asked Tony if he was going to send me an estimate and to make sure they haven’t started any work on my car until I received it. He goes, «We are just waiting on a part to come in to finish the repairs.» I asked him, «Finish? I never even gave you approval to start. I specifically asked you NOT to start repairs until I see a written estimate.» At this point, what can I do? He’s started the job and I’ll just have to hope for the best. I told him, «Well, can you call me when it’s done on Wed (when it was promised). He tells me that it won’t be ready until Thurs and at this point I’m irate. I tell him, „I absolutely need the car by Wed as I will be going out of town Thurs evening so I will not have time to drop off my rental and then pick up the car and then head out. Besides, my car rental is only until Wed because you daughter informed that it would only take three days.“
What unfolded next was a complete horror show. Tony starts screaming into the phone saying, „I CAN’T HELP IF THE PART WAS DELAYED. I CAN’T HELP IF IT’S FREEZING OUTSIDE AND THE SHOP IS BACKED UP.“ I was alarmed and really upset at this point so I raised my voice too and said, „You are EXTREMELY UNPROFESSIONAL. How DARE you raise your voice at a customer. If you promise your customer a certain timeline and they change their schedule to accommodate it, then you should stick to it and if you can’t atleast apologize!“
So what was I supposed to do at this point? Nothing. So i said, „Then please have it done by 3:30pm on Thurs because that is the ONLY time I can come to the shop. I will have to leave work early and ask my sister to come with me, but I will make it work.“ Tony responds with, „I can’t guarantee that.“ So I respond with, „What? Your shop closes at 4:30 normally and you can’t guarantee just one hour early? You’re already delayed by another day so what’s asking for one hour early?“ (He is still screaming at this point). He did apologize for when I told him that he is very unprofessional, but it was a 100% half-​assed apology. It was the tone a 5 year old kid uses when he doesn’t want to hear his mom nag.“yeah yeah i’m sorry.» I wanted to scream into the phone, «Don’t you dare patronize me, you #%^&$&*$ but I refrained as I did not want them to leave a pile of dung under my car mats as a parting gift.
DAY 4:
Day three went by and we didn’t speak at all. I picked up my car on Thursday and I pull out my credit card to pay for it and they inform me that they didn’t accept credit cards. In all fairness, I do believe Kara informed that they only accept cash or money orders when I first dropped the car off, but I must have forgotten. I still find it realy archaic that a body shop doesn’t accept credit cards. Does everyone that gets their car fixed there bring in a wad of cash? It’s awfully shady and poor business practice. I get that they are trying to save on credit card fees, but what an inconvenience! SUPER OLD SCHOOL.
On this day, I FINALLY RECEIVED MY ESTIMATE along with my receipt at the same time. How completely and utterly backwards is that? Tony did not even acknowledge my presence and he sure as hell did not say thank you or goodbye. If he had just apologized for his actions it may have prevented me from posting this as well as telling Falcon to discontinue their relationship with Tony’s. (Note: Enterprise said they heard terrible things about Tony’s from their clients and suggested Nick & Ernie’s).

idk why there is so many negative reviews on this place. I came here after an accident and needed a repair/​paint job on my bumper and they were all nothing but nice and professional. I can see why people are frustrated but that shouldn’t be with Tony’s, they are just following with what insurance says and does and what is ultimately covered. They do they best they can with keeping you informed, at least with me they did. I was always in contact with them once a day or ever other day. My truck was there for about 2 weeks, pending insurance. After all was said and done, the paint job and repairs came out wonderful. I have no problems with this place and if i ever needed anything i would come here without question! Keep up the good work!

I saw some other reviews on this place and I was skeptical to take my car here. But I’m glad I did. The girls working the front were polite and friendly. They explained everything in detail. I worked with Tony directly. You can tell he has been in the business for a long time. He knows his stuff and definitely went above and beyond. I have used other shops before but this one had an inviting atmosphere to it. Maybe the fact that it is family run and operated. But anyway, Their estimate was reasonable and ended up being one of the best in the area. They told me the car would be done in a week. We ended up having a problem with finding a part but this place called and explained to me the issue and contacted the insurance company on my behalf to extend my rental car. When I did get my car back, it was flawless. Amazing paint job and body work. They guarantee all their work. But I don’t see me having any problems with what they did.
I’ll be using them again.

DONT USE THIS SHOP!!! BEWARE!!!
I was rear ended last year by a dude whose insurance company was crap. They had a specific amount of shops to go to and this was the closest to me.
Like the other reviews said, they are stupid about when cars will be done and how long it will take. Also the worst part is they don’t repair the car properly. They give you a 1 year guarantee for their work, which I needed.
Within the first week, I noticed the trunk was not flush with the rest of the car. WTH. About a month later, my right housing for the tail lights popped out. POPPED out. Went back to get it fixed. Supposedly, they fixed it. About a week ago, the same taillight popped out again. WTF.
In addition, I hear winds, wooshing, and rattling noises. OMG. I will forever be paranoid that things will fall off or be broken for as long as I have my car.
Stupid. Don’t go here. Even if its far away go somewhere else where they will take care of you and your car.

So, being a young individual with a large amount of school debt and a job in non-​profit, I’ve been financially constrained in a lot of ways. But unfortunately I’ve learned that you really get what you pay for. Looking to save some money, I signed up with a smaller insurance company that contracts only a few car shops to do their repair work. Tony’s Collision happened to be the one closest to me and I came here when I accidentally rear-​ended someone and needed work done on the front bumper of my car.
My whole experience was extremely unpleasant because of Tony’s attitude. Every time I called to check in on the status of the car (which was around five times, because he kept telling me to call on a certain day, and on that day he would tell me that I would need to call in another one or two days, and so on), our exchanges would start pleasantly enough and then literally devolve into an argument in a matter of minutes. It was ridiculous. I felt as though every time I was trying to explain something relevant, such as my work schedule and when I could come pick up the car, or ask a question regarding the status of my car and why it was taking longer than he had said it would, I would keep getting rudely interrupted by him and I would end up almost shouting at him because he simply was not giving me to the time of the day to even finish my freakin’ sentence. When I finally confronted him about giving me an attitude, he apologized but did not sound truly sorry at all.
Him: «Okay, I’m SORRY. What was your question.»
Me: «Well, I don’t have a question right now. I’m simply saying that I am very dissatisfied with your customer service because…»
Him: «Okay, WHAT is the QUESTION.»
Yes, that really helps your customers feel like their concerns are valid and being addressed.
I do acknowledge that he was trying to be flexible with my ridiculous work schedule. He said once that he was willing to come to the shop after I get off work at 8 so I could pick up my car, but then for the remainder of our conversations, he would wave this over my head to illustrate how accommodating he was being and how unreasonable I was. An OFFER doesn’t mean that he actually DID anything, and shouldn’t be used as a way to make me feel indebted to him somehow. Good customer service should just be good customer service.
I will NEVER come back here and I would highly recommend everyone else to find somewhere else to go. I am certain that there are other car shops that can do the same sort of work, probably more quickly, and have better customer service.

I was forced to take my car to Tonys Collision. They disreguarded my every request, drove my undrivable car, took a month to replace a quarter panel on my little 2 door car. i wait and wait and wait, then Tony says my car is ready, i go to pick up my BLACK car and they painted half of my car a light metallic blue. My insurance company threatend to take them off the list of body shops they use, and at first i said no. but now i will make sure that this place gets no business from my insurance company. Theres no way it should take a month and a half to repair a quarter panel and change a tire. PLEASE IF THERE IS A WAY TO AVOID COMING TO TONYS COLLISION, DO SO. ANY OTHER BODY SHOP WILL BE BETTER.

I’ve (unfortunately) had to bring my car to Tony’s for body work several times now. But they do exceptional work and they are fair (that shouldn’t be such a rarity). I have found them to be really good people (both Mike and Tony) and they have high standards for their work and good customer service. I was referred to Tony’s by my most-​excellent Toyota mechanic (Keiji Kuchii of Keiji Auto Service in Skokie) (total plug for him — he’s fantastic!).

I came to Tony’s after somebody rear-​ended me … Tony’s was one of the options for collision/​repair shops that the other person’s insurance company gave me. My experience with that insurance company itself was an utter nightmare and every single person I spoke to was rude and unhelpful (Interstate Bankers Casualty — just wrote a crappy review on them, as they deserve).
My main contact person at Tony’s was Mike. He was amazingly helpful, listened to my explanation of the damage and answered any questions I had. When I came to pick up my car, they had given me a brand new shiny bumper. Even washed the car and cleaned inside! They truly did a GREAT job and I couldn’t be happier with how well my car was restored to its original condition.