Charter Communications

The guy who showed up was really annoying and obnoxious telling me things that I should do to my home to fix it up. He also smelled really bad like cigarettes like an old ashtray. He was smoking in front of my house and throwing his cigarette butts on the floor. I think his name was Randy love. If you have an option to pick a technician to come to your home I would highly recommend not having Randy come as your installer. Unless you want the lingering smell of tobacco in your home after he leaves, then have Randy come out to you. He also laughed at the fact that he gets three hours for an insulation that takes a half an hour he hung out at my house talking to me about random nonsense for all 3 hours it was very frustrating and annoying after all the job was done incorrectly and I had to have somebody come out and fix his mistakes. Very unprofessional I would definitely not recommend Charter Communications for internet or cable TV.

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free, I ask many many time for sure it is free! She say yes on the phone, but after they came check, they charge me$ 60 for service, it is cheating so suck.

I called Charter to see if I could have the modem moved to the lower level of the cabin. Dan and Brad arrived at our cabin approximately 6:30 pm. After showing them what needed to be moved and where, they determined the course of action and within fifteen minutes the move was accomplished. Thank you Dan and Brad for your efficiency and professionalism. I highly recommend Charter Communications in the Crestline area for all your cable needs.

I give Charter one star only because I have to give it something.
They lack any integrity or ethics. They are the bait and switch scam artists of the century.
FIRST, I have been subjected to their predatory phone calls on a near daily basis «offering» me phone service. They attempt to appeal to my being female as a reason for getting said service. I need to protect my family in case cell service is out. When I say I have no intention to get phone service, the pusher decides to say, «Well, when you decide you care enough about your family’s safety, give us a call.» The audacity, quite frankly, they cannot offer «safety» if their lives depended on it. The phone service is dependent on the Internet and cable connection which is ALWAYS OUT.
They offer the opportunity to use your iPad and smartphone to schedule shows on your DVR when you aren’t home. The only catch is, they don’t offer the cable box that they boast about in their commercials. Bait and switch. Get you to go for their service because of the bells and whistles they advertise in their commercials in your area, THEN, when you attempt to use that service, you are told it’s not available in THE LARGEST ENTERTAINMENT MARKET IN THE USA. Really?!
And…the search feature is absurd. When I want to watch Star Wars for example, I can’t just type in S-​T-​A-​R to narrow the search. I have to select S. Then scroll through literally hundreds of shows starting with S in alphabetical order until I find it. Then, I can attempt to select it, HOWEVER, there is no telling what time it’s for, what date it airs. Or which channel the HD or the basic channel. Didn’t know how many shows start with S in English, Spanish, Armenian, and Korean in Los Angeles! Since then, I haven’t turned on the box.
I am quitting my abusive «relationship» with this sorry excuse for a company after less than a month because of its unethical business practices, and lack of any integrity.

ZERO STARS! (But Unilocal makes me put 1 star. UGGGHHH!!)
Worst company ever!!! They cannot get anything right and have caused us massive unnecessary headaches. Our home in Lake Arrowhead is our vacation home so unfortunately, we are not there everyday and live more than 2 hours away. The only way we can coordinate with their appointments is through our contractor. But guess what? They don’t believe in keeping their appointments! It ALWAYS ends up with our contractor waiting around for them to NEVER show! On top of it all? They don’t believe in calling you either to tell you that they are not coming! You find out after you’ve waited around for more than 6 hours and call them to find out where they are! This stupid company is our only option in Lake Arrowhead so we have to put up with their crap. Arrrrghhh!
We have been petitioning Verizon to come in with cable and Internet service since they already service the phones. PLEASE Verizon!!! Hear our pleas!!!

It’s not even hooked up yet but they can suck it! Hope they go out of business! They don’t even deserve 1 star. There awful awful! They can’t even return calls to name one Randal Anderson! I can’t stand them and Unilocal keeps making me write more bottom line they suck!

I do agree with you Karlene… they don’t even deserve to have a STAR… but we don’t have any choice.
Their customer service agents were nice but they are not the sharpest pencil at all!!! I think Charter are just lucky enough that they are the only one available and work best up here in the mountain… enjoy it now while you still can!!! Wish we have a better cable company that can be able to penetrate this community very very soon…. Maybe Charter will wake up!!!