Firestone Complete Auto Care

Mechanics/​Auto Repair are touchy subjects for many. I choose this location because I always get above-​average service with honest prices (Coupons and other promotions are plentiful). They can get VERY busy, so make an appointment or go early to avoid any frustration from a full plate from their bookings.

David Crain and the entire team have steadfast integrity and stand behind their work. Our car broke down on military cross country move. They quickly got us in for repairs. During repairs an accident happened that they accepted instead of trying to say it was an additional problem. The team worked diligently to repair issue and got us back on the road by the end of the day. I also observed how they talked to customers and with each other as I waited for the repairs. Every interaction was focused on safety for the customer and understanding of the financial needs of the customers. I did not observe any negative actions as described in the previous post during my 7 hours. This is a team with integrity that can be trusted to do the right thing.

Welcome to shit kicker county America!
Slow very laid back service, chatty and opinionated staff regarding customers in front of other customers.
Can’t blame them really, progress and commerce haven’t really graced this pest infected hump of a place.

Alright so I don’t know crap about cars. When I noticed a horrible grinding noise nearly every time I would brake I 1. Decided to ignore it hoping it would just go away (because that’s always a good plan, right?) 2. Call my brother to ask him if he knew what the sound meant. That call went like this:
Me-«something is wrong with my car. It’s making a weird noise.»
Brother-«what kind of noise is it making? Can you make it for me?»
Me-«sure, it’s like ‘greeeeaaatchhh’ when I press the brake.»
Brother-«what does it sound like again?»
Me-«GREEEEEAAATCHHHH».
Brother-“hmmm, make the noise one more time.“
Me-«GREEEEAAATCHHHHHHH!»
Brother-(and all of his buddies at work) all laughing like fools… because he put me on speaker so that all of them could hear my ridiculous noise. Grrrr. Thanks, bro.
He wasn’t sure but he thought it was the brake pads that needed to be replaced and said to call our dad.
My dad pretty much confirmed what my brother said and told me exactly what to go in and say and made me repeat it back to him because «if you sound like you don’t know what you’re talking about they might try to screw you over and if that happens I’ll have to drive there and kill someone.» LOL.
Anyway, the guys at Firestone diagnosed the problem and all are professional and courteous. As I write this review I’m waiting on my new front brake pads. The waiting room is nice and has plenty of places to sit and wait and there’s complimentary coffee and water. They also have a vending machine for a snack should you want one.
I’d definitely come here again if I needed any car repair needs or tires.

Since GM nuked the Saturn line, I had to find another place for car maintenance. This place is the best for nearly all your needs. Staff is helpful and friendly, just recently diagnosed a problem with my AC fan and told me what was needed to get that straightened up. Add the fact I was able to get a CC here to pay for the maintenance was icing on the cake.