Can’t say enough about the customer service, when you go to an appliance store, you expect that they know their appliances… and they certainly do! This is our second purchase there, we won’ go anywhere else and recommend this store to all our friends!
Maria T.
Rating des Ortes: 1 Wakefield, RI
Ridiculously rude customer service! Installed a replacement oven that I originally purchased at Lowes. It was damaged during installation and the service person said that he would make a note of it, order the part then comeback and replace it. Well J’s didn’t order it, refuses to order it because I’m «not a customer of J’s». Unbelievable.
Mollie M.
Rating des Ortes: 1 Providence, RI
Absolutely AWFUL! DONOTSPENDYOURMONEYHERE. I bought ALL appliances here 3MONTHSAGO, they put themselves out as having excellent customer service, they will take care of you blah blah blah. I purchased SIX large appliances from them in one day. You’d think a customer spending THOUSANDS would get some support, right? WRONG!!! TWO of the SIX appliances purchased have completely stopped working. Getting them to fix or replace anything under warranty is an absolute nightmare. They claim they’re not responsible, it’s not they’re problem, someone else has to fix it, so and so is on vacation, etc. When I asked them how they could justify treating customers this way, the answer was that I «just have bad luck». Not worth anyone’s time or frustration. Purchasing from J’s is WORST decision you can make.
Anne R.
Rating des Ortes: 1 Chepachet, RI
Interesting. No reviews since 2010. I walked into J’s on 1÷29÷2014 with both employees at the front desk each busy with a customer. I entered the T V area spent 10 min there walked thru the entire store and then waited by the service desk no going on 30 min Not once did either employee look in my direction, say hello or say they would be with me soon. In fact the conversation of the owner’s son was just that discussing all that is wrong with the world. J’s must be doing great and didn’t need my business that day. Walked out without a comment and happy to go to Danny’s Appliance where you won’t have to deal with arrogance. you don’t even deserve one star
Peter B.
Rating des Ortes: 1 Cumberland, RI
Bait and switch. Didn’t have the economy priced wash machine, as advertised in flyer that arrived in my home that day but had another priced $ 50 higher. Won’t visit or recommend to anyone
Chris R.
Rating des Ortes: 4 Providence, RI
Best customer service and good prices. If you are looking for appliances for the kitchen or laundry room this is definitly the place to go. Audio and video you may want to venture elsewhere. Good delivery and installation people as well
Ann M.
Rating des Ortes: 5 Walpole, MA
Walked in and the owner, Joe, came over and started helping my boyfriend and I. Joe was sooo knowledgable, he never tried to ‘up-sell’ us, although we were looking for higher end stuff, he showed us both high end(electrolux which is what I wanted and bought) and less expensive alternatives just for comparision. I think we spent an hour going back and forth because I can’t make up my mind but walked out with a package price that blew away the other stores we went in. I am so happy with my purchase and the installations(dishwasher and we did the electric stove to gas). Can’t say enough. Thank you.