Amazon Cleaning

You can do better with another service.
Well let me start with the positive about this company. They have an employee by the name of Angel that I have spoken to and emailed but never met-he’s the good one of the group-​they should hold onto him. Now for the downside-​this is where from the standpoint of someone who runs a business it always shocks me to hear the responses you get from people who are in charge of «responding» to client concerns. I have been with this company for 2 years-​always paid my cleaning bills on time, house was always neat and put away when they arrived to clean-​never an issue. Six weeks ago my A/​C unit went out. I called them the day that it did to let them know that based on that it would be too hot for their employees to work and I thought I should cancel. They accepted that and now fast forward to my next appointment. They sent the email reminder about the appointment with the note of the regular charge. The next day another reminder came in to remind me again and I did not pay attention to it. Fast forward another week-​today get an email stating I shorted them $ 30.00 and asked to submit payment. I go back and look at the emails and find the two containing conflicting amounts. When I bring that to their attention they come back with «that’s our policy to charge additional if you skip an appointment». I said fine, as a matter of principal I’ll cancel my services: There comeback, sorry to hear, let us know if you need anything. So to be clear, I try to be humane to your workers by not having them clean my home with no A/​C and your are going to try to charge me more money by stating that they would have to do more on this next visit. Please come up with a better excuse to get money out of me.
I kept the service because it was more of a hassle to find someone new. They were not great but they got the job done that I did not want to do. Sorry to see that their customer service is as non descript as their cleaning services.

I’ve yet to write a negative review about any company online until now. As a long term client of Amazon Cleaning’s, I can unfortunately say that their customer-​service has simply gone from decent to terrible in recent months. No empathy, no understanding, very difficult to accomodate any requests and ultimately not a cleaning company I wish to associate myself with. If searching in metro Atlanta, you’ll be better off going elsewhere.

What a NIGHTMARE! Can I rate a service a zero? Really, really, REALLY wish I’d read the reviews here before contracting with this company.
I corroborate Wesley B.‘s experience. I have to echo HOW incredibly unprofessional these guys are. They insisted that I hadn’t sent a payment, despite the check number, cleared date and endorsement info I provided. In fact, after that, it just got really nasty, culminating with the same experience of being harassed, firing me as a customer, and issuing a cease and desist email accusing me of harassment after I tried to reason with them.
As Alex E. said, the office didn’t seem to care about quality. t only got three regular cleanings, which got increasingly sloppier despite calls to the office, as outlined in their contract and also pointing out things to the crew, which the contract says you won’t have to do. They stated that «cleanings can’t be perfect.»
For my payments, I set up an online regular scheduled payment, one of the options offered to me. But they sent me emails stating that I should schedule payment 3 – 5 days BEFORE service. My bank mails the checks out 3 days BEFORE the due date, scheduled for the day before service. That seems perfectly reasonable.
They demanded a credit card payment even though my bank showed that the check had been delivered. When I submitted to them the check number, cleared date, and info on the back of the check detailing the stamp they use to endorse it, that’s when they demanded copies of ALL canceled checks, insisting that they were certain they had not received payment #3.
They then canceled my cleaning and took away my time slot, saying they wouldn’t reinstate until getting another payment, still insisting they hadn’t received it, and that even then, I would only be able to choose from a Monday through Thursday time slot. After several days of trying to get the proof they requested (the bank would only mail or fax, either of which would take a minimum of three days — also frustrating but that’s a different post!, and Amazon couldn’t receive a fax), I got the check numbers, delivery dates, and cleared dates, and sent those over in an email. At that point, they sent me an email stating that they were terminating our business relationship, and inviting me to submit feedback. What a joke.
I called them, to see if we could just talk and work it out. Big mistake. They said «with respect, we just need you to send us the check copies…» When I said this was not a respectful way to treat a customer, they put me on speaker phone with Jerry, who informed me that it was illegal to discuss by phone, that I could only address this in writing, and HUNG UP on me! Then sent me a cease and desist email, to not call their office again and accused me of harassing them.
On Friday, 8/​22, I sent the check copies from my bank to Amazon, two long weeks and countless hours spent to resolve this. I sent FIVE more emails, asking for confirmation and an apology. After getting neither after 2 weeks, I called the office, in desperation. They claimed NOT to have received ANY of my emails at the address we had previously used to communicate during this entire ordeal! I asked for an email address that they could for certain receive and was given another email address. I re-​sent the entire chain of emails, and finally received this email in response: «Thank you for the notification, we consider the matter closed.»
THEY consider the matter closed? Nice. No apology? Not that I really expected it, but I certainly deserved one. Aren’t they ashamed to have put all of us through this, all over their own accounting error? They should be, but that would be a reasonable, respectful and professional response and they are clearly none of these, especially after reading the other reviews here.
Use them at your own risk. And in any case, don’t make the mistake I did of trying to placate and reason with them. Just cut and run!
In case you think I’m exaggerating (and I’m sure I’ll get a belligerent reply to this post from Jerry as he’s done to others here, accusing me of bullying and threatening, but don’t believe him when so many others are saying the same), please contact me and I’ll be happy to send copies of all correspondence. It’s all in black and white.

Jerry, really?
Folks, for the record, we called the police on him. He saw this review and decided it would be a fantastic idea to call my work and blast my owner about it. I have listed the calls to his office with date and times below… not 13, but 4 and these are from my cell (which is company owned) and office phone. Quit lying Jerry, you just make yourself and your business look bad.
Call log
From cell phone
3÷19÷14 — 6:51PM 1^st attempt to call about missed cleaning — No answer
3÷20÷14 — 9:17AM 2^nd attempt to call about missed cleaning — successful
From Office Phone
3÷20÷2014 — 10:14AM — Got ahold of sales guy on vacation
3÷20÷2014 — 10:29AM — Call to appologize to sales guy for bothering him on said vacation

Terrible, liar and unprofessional. Would avoid at all costs.
Used his services over a year and then threatened to call the cops and ruin my career. Don’t use this business.

Based on a few email exchanges to set up a date and time, I was looking forward to having Amazon clean my home. However, one day before they are scheduled to show up, I emailed them a list of items to confirm would be covered during the 5-​HOUR visit to my home. Jerry, who is a very aggressive and rude individual, called me back and began telling me that there were items that would NOT be covered during the 5-​HOUR cleaning — things like the interior of two windows I really wanted cleaned, and a small bar sink. When I asked Jerry to confirm what his company would or would not be handling on my list, he refused to do so and told me to look at their website. Keep in mind, Jerry called me on the phone to discuss the list I sent him — I did not call him. Since he didn’t want to discuss over the phone and told me there were «liabilities» to doing so, I politely asked him to email me back with the list of items his company would be cleaning. He refused to do this as well. The final straw came when he apparently became so extremely agitated with my seemingly straight-​forward request that he said he would be cancelling my service and hung up the phone on me. He literally hung up on me while I was in the middle of talking, and I am now left without a cleaning professional to service my home. I should have read Unilocal sooner, as it appears there are MANY people who had similar experiences with Jerry. Avoid this shady character and his questionable business practices.

I’ve been using this service for six months for bi-​monthly cleanings and I am very pleased. My house sparkles after they leave and I never smell any lingering chemical smells. The company sends you email and phone reminders before they come and are accommodating to schedule changes as long as they are 24 hours in advance. For my visits they have the same team every time, which is nice since it means things are always put back in the same place. I pay $ 90/​visit (for bimonthly visits) and they clean the main and 2^nd floors (2 bedroom/2.5 batch) of my townhouse.

I called today because I’ve emailed twice asking for an estimate over the past couple of months, and I spoke with a guy named Jerry. The entire call was awkward, and during most of the call I could tell that he was only half-​focused on speaking with me, and even got very short with me when I asked him to verify some things. His answers were very short and undefined, and even after asking very specific questions I felt exhausted by the whole conversation and got the impression he didn’t care if he earned by business or not. IMO, if a possible customer calls, you show interest and it’s your job to sell the customer on your capability. Talking to him was like trying to have a conversation with a post-​op patient still coming off of anesthesia — unclear, undefined, and waaay to detached. I’m very capable on the phone, have strong phone skills, and someone near me sitting in the background heard the whole conversation and told me whoever that was, they didn’t seem to know what they were talking about or seem very involved. They thought I must be talking to the wrong person. That’s exactly how I felt! Based on who I talked to («Jerry»), I would NEVER hire this company, but some feedbacks as well as comments on their website and blog lead me to believe this is a very skilled top-​notch company. If that is the case, «Jerry» is off of his game and might want to hire someone else to take calls as how someone sounds on the phone is a huge part of public perception of a company.
I asked about employee training on wood flooring and he said they use watered down chemicals and whatever the blog says is correct. That is NOT a good explanation. I asked about how employees are with dogs and he said he couldn’t really answer that question without knowing who would be assigned to come to clean. I asked what the turnaround time is for his company to respond to emails to set up an appointment and he said he couldn’t answer that. I told him most companies have a general policy of responding to emails within 24 – 48 hours and asked if that is similar to what they try to do, and after saying he can’t guarantee anything but he supposes they probably take about 48 hours, but the time it takes to set up an appointment varies (not reasurring if I want to have a recurring weekly housekeeping appointment set up). Letting unknown people into my home is a big deal, and from the get go I should have the impression of a company that is snappy, organized, and totally giving me their full attention when in my home, or on the phone with me as a customer discussing their services.
The ONLY reason I would go ahead and try this company out is because of the blog and some of the great customer reviews, but Jerry really should stay off of the phone and hire someone who has customer service training and at least negligible phone skills.

Nothing special. They do an ok job. I’m going to be in court tomorrow and I had to cancel last minute this will mean they don’t come for another month. The house smells like product when they leave. They have been trustworthy.

Horrible. Would not suggest using these guys.

I contacted Jerry a week ago for an cleaning rate, described to him my 2 bed/​2bth condo and sq footage. He quoted me, over the phone 85/​bimonthly cleaning. I called him back to set up a scheduled cleaning, he stated that in order to get a valid quote, I’d have to pay $ 150 initial deep clean, in which I did. I was very happy with the cleaning service itself, thus placed yet another call to Jerry to set up my $ 85/​bimonthly cleaning service, at which he changed the rate to $ 90. Frankly, I felt like he was continually raising the rates and had seen this type behavior from other devices in the past and have chosen to seek another company. Something didn’t set well with me about his rate flux.

Bad customer service. This company cleaned my apartment biweekly for about 2 years and was a mixed bag due to changing crews (most decent to good, but 1 was terrible). However, this week, the owner called and said our crew had requested a rate increase due to changing from weekly service to biweekly service. I explained we have had biweekly service for 2 years. He then claimed we had a new dog that was shedding more. The same dog has been here for 2 years. I couldn’t understand where he was coming from and asked him to explain and he couldn’t. He didn’t seem to care when I canceled service.

These folks helped get me out of jam.
My house was in bachelorette condition and I needed some cleaning done fast!!!
Raising a 3 year old, working a full time job, and trying to balance a life for myself can make it difficult to maintain an immaculate abode.
So, I called Amazon and they were able to come out that very day.
They cleaned things that I usually don’t think about. I mean how often is it that you clean your baseboards and dust your ceiling corners?
The entire job took roughly 3.5 hours (two person crew) and I’ve been able to maintain order to my house ever since. They really saved time for me so that I could do other things.
I think that it is worth it to have a professional deep clean your house at least twice a year and if you are going to do, you should pick these guys.
They are thorough and will accomadate requests as long as they are not too outlandish.
For example, I insisted that they take off their shoes when entering my home and use my vacuum cleaner to clean and they did –no problem.

This place has the WORST CUSTOMER SERVICE.
The service was ok for a few months. It was inconsistant but I was too busy to look for another company. They left TRASH all over my house the day before THANKSGIVING and when I emailed to let them know what happened Jerry, the owner, emailed me back saying that I was wrong in expecting them to be «perfect». Expecting a house to be cleaner vs. dirtier after paying for a service is NOT expecting perfection. The owner is rude and condescending. JUST WATCH OUT. Make sure the company you chose is looking out for YOUR best interest and cares about your concerns. This company does not care about your business, opinions or feedback when they do a bad job.

We were very pleased with Amazon when we first started using them. The cleaning was thorough and timely. However the couple that we first got quit and the substitute couple of cleaners were sloppy. They left rooms half cleaned with items such as trash cans and rugs up on counters instead of put back where they belonged. We asked for new cleaners and were pleased with the next set. However they gave us different cleaners the next two times that we were unhappy with.
We called and complained and the person who took our call did not act as if they cared. We cancelled our service and cleaners showed up on our next scheduled day. We told them that we had cancelled and then Jerry called us to confirm. He acted indifferent to us leaving their services.
Oh well. We are very disappointed that we have to move on.

Note: Please read the filtered reviews on Unilocal of this company. It will give you a better picture of Amazon Cleaning. How they are getting Unilocal!to eliminate most of their negative reviews is baffling!
We used Amazon once a week for a few months. In June they sent a new crew to our apartment one day and number of issues came up. First, they left the key to our apartment in the door which I discovered upon leaving shortly after their arrival. Second, they failed to clean the floor in the main living and dining areas. Third, they left a pool of water in the middle of the living area floor. When we called the owner to address, he said no worries he will send someone out to take a look. Well, he sent out two third-​party handymen to assess the damage. The owner calls us one hour later and claims these handyman were his «insurance investigators» and they have determined this to be a fraudulent claim. Then he hung up on me and did not answer or return any subsequent calls.
You see a company’s (and its owner’s) true colors when issues arise. Amazon Cleaning clearly does not pass the test as a reputable, well established company to do business with.
Potential customers, please do not hesitate to contact me directly through Unilocal!for a more detailed review of Amazon Cleaning and its owner. Also, please do your due diligence and beware of glowing reviews on sites such as
that generate revenue from the companies that are being rated. Dig a little deeper on these sites and you will find some very constructive reviews on Amazon Cleaning and its owner.

BEWARE of this cleaning company! The owner Jerry is rude and the cleaning crews are always late. The owner claims how professional his company’s service is but it is just a scheme to get you to do business with his company. I would not recommend this company to anyone looking to forge a long term relationship with a reliable cleaning company. His crew once showed up over 2 hours late for an appointment after going to the wrong address and claiming to have problems finding the home on their GPS. Although Jerry apologized he made no concessions for the inconvenience and unprofessional behavior of his cleaning crew. Needless to say — I am glad to be done with Amazon Cleaning and their amateurish owner — good riddens!

I needed a general cleaning on the house and this guy did a wonderful job. I was amazed. He cleaned the baseboards, he scrubbed everything, the carpets were vacuumed impeccably (I have 3 dogs… this is a good thing, a very, very good thing). He even washed all the kitchen towels and folded them neatly by the stove! The house was spotless when I got home from work. I was so happy! I would recommend this company to anyone because it is hard to find cleaning people that are professional, friendly, and don’t take your stuff when they are cleaning. Definitely go with Amazon!

After comparing several companies, I decided on Amazon and have been using them for monthly cleaning for 4 months now. I chose Amazon because the owners gave me complete confidence after our initial meeting and I like that the same married couple comes to clean our house each time. We also have a cat & a dog and our cleaners have not had a problem with the pets being around the house while they cleaned. I love coming home to a spotless house when they’ve been there! It smells fresh the moment I walk in the door and they do not over look the details — the blinds, stove crevices, windowsills, etc. I would recommend Amazon to anyone!

I have been using Amazon Cleaning for over a year now, and I can’t say enough good things about them! They are reliable, thorough, do an excellent job, and even do all kinds of unexpected little things, like organize my shoes in my closet, straighten out piles of junk I have stashed on the tops of my drawers, or even hang up pictures that I had left propped up against a wall for several months. I always look forward to coming home to a clean, tidy house on the days of my bi-​weekly cleanings. Jerry is great and often checks in to see if I have any feedback. I have recommended Amazon Cleaning to several friends and coworkers, and they all have been just as happy as I have been. I highly recommend Amazon Cleaning!