Kool Smiles

I went here to have an oral surgery. Firstly, Dr. Joesph Ducksworth is awesome. I had been to 2 different ENT specialist and neither of them seemed to really care about informing me of everything, plus the prices for the proceduere was ridiculous. Dr. Ducksworth performed the surgery and did an amazing job. I look forward to have all my annual exams here. And I will be bringing along the rest of my family.

This is where I take my children for all of their dental needs. I don’t have any complaints. I love that they are open on Saturdays so that I don’t miss a lot of time from my job during the week if they have appointment needs. They made my mini me feel very safe and comforted her when she cried and the last cleaning that the children had she went into the back like a big girl and I was able to watch through the see through window without her noticing me and she was happy and not crying. They have a little play area over to the side for the kids to play some while you wait. Good experience.

I signed the parts of the staff conduct I was comfortable with. I declined to have them hold my 4 year old down. They did that anyway making her terrified of the dentist. The staff was not patient at all. I even overheard the person who did her cleaning say something to the effect of «oh great, a first visit. That’s a joy» as we rounded the corner. She was quite obviously being sarcastic. The man who held her down for the dentist to check her after the cleaning (which they also held her down for) injured her wrist (not permanently) and didn’t even apologize!!! I felt rushed and that the only goal was to get us out of there as fast as possible. I’m going to go out of my way to be sure people don’t go there. When a child AND the mother leaves a place crying from being traumatized there is something terribly wrong going on! This was at the lillburn location, so I can only speak of the staff at this particular location. The front office staff was very nice, though.

Excellent