Public Storage

Very unhelpful. Tried to change my email that they entered wrong and Dorothy was the worst in helping me. My info is being sent to some random stranger with my info on it. Be aware. The worst customer service ever

I really liked the service I received here. I plan on moving and was coming in to check prices on supplies the lady, I believe her name is robin. was very helpful. I didn’t realized how many boxes and tape I needed til she showed me. if I needed a unit I would rent from her. A1 service.

Great service. Had to rent two additional units and it was painless. The entire staff was very helpful to ensure I was not in the office for a very long time.

Ms. Dorothy, the Manager is extremely friendly and professional. I feel very secure with my «home» stored at 2791 Cumberland Blvd. Ms. Dorothy and Renelle really helped me during a stressful and last minute move. I sincerely appreciate their help and goodwill.
Amazing is a great word to describe Ms. Dorothy’s team.

I have used public storage several times. The service has been great and the people are super nice. I have recommended it to friends on several occassions over the years.

Amazing how circumstances can change in 24hrs. So glad this location of Public Storage was there to assist me in the whirlwind of my moving situation! Here’s my story…
Sat ⁶⁄₂₈: Called ahead to arrange rental of a 5×5 space. Spoke with Dorothy who sounded so pleasant and sweet over the phone that I looked forward to meeting her in person.
Sun ⁶⁄₂₉: Packed a few things into my car and arrived to open the account and move stuff in. Was helped by Avia (more about her to come). All the prices quoted me by Dorothy were the same at checkin, only she failed to mention $ 19 for their lock. Honest oversight, no biggie. However, anyone that’s really planning by the penny would have been caught off guard and perhaps unprepared. I left and bought my own lock (identical to theirs) just up the street at Target for $ 12.
Now about Avia: VERY knowledgeable young lady — gave me all the details regarding policies, procedures, etc like a real pro. However, she could use some fine tuning in customer interaction. Perhaps it was her attempt to be engaging and sociable, but she REALLY overstepped her bounds in a few ways as noted:
1). Practically begging for a positive online review. Her words «oh you have a smartphone, you can do it right now» and LITERALLY motioned to take my phone (reached for it) so she could show me how/​where to log in. Really??? Oh and yes she did say «say how good I helped you». Advice to Avia: the customer decides how good the service was, not the service provider.
2). As I wheeled my cart around with a few items on she noted the $ 19.99 price tag attached to an item and said (her words) «that was only $ 19.99? You can get some nice stuff at Ross.» Really? Your job is to escort me to my unit and NOT survey my personal effects and offer commentary!
3). Then the question that I saw coming like a freight train. Like literally I knew she would not let me leave without asking…“so what do you do?” I ignored her. She asked again. I gave her a halfway response to satisfy her curiosity and thought to myself how she was really digging herself a hole in begging for a positive review.
Well since you earnestly petitioned for it Avia, here’s your «how good I helped you» review: THANK YOU FOR COMING BACK WITH A BROOM AND SWEEPING OUT MY UNIT. Seriously, she did and I appreciated that.
Mon ⁶⁄₃₀: Now, after going through all that with Avia on Sunday my relocation plans literally changed in less than 24 hours and here’s where DOROTHY and JORDAN (Gen Mgr) earn high praise for this location…
Because my few items were literally there just overnight, Jordan was so gracious and understanding to let me come get my stuff and get a full refund as if I never secured a unit (and went through the 3^rd degree/​interrogation with Avia). That’s what I call GREAT customer service! I never met or spoke to Jordan. The move out/​refund was all facilitated by Dorothy who is a gem for Public Storage! Jordan, don’t ever let Dorothy get away. She is the epitome of what every customer wants to encounter: someone pleasant, helpful, knowledgeable, and RESPECTFUL. In fact, Avia should shadow her. Learn her ways, demeanor, and style. Again, Avia means well, I believe, but needs to learn the art of customer interaction.
If needed, I would absolutely use this facility again, but would request to do business on the day (s) Ms. Dorothy is on site.
Lastly…Avia, I’m also a freelance writer/​editor. You asked for this, and I’ve obliged. Learn from this and you’ll go far.

I was only at this location for boxes. Dorothy was very helpful in deciding between whether to get the prepackaged or the individual boxes. Also I had underestimated how many boxes I would need but based on my description she was able to guide me in the right direction and saved me from having to make multiple trips.

As far as a room to store stuff in, they are expensive. Units are much more expensive that competitors. Usually, when you’re paying more, you also expect more in terms of service. I didn’t even have that expectation. I just wanted to store my stuff, pay the (high) monthly cost, and then close my unit out when finished. The less interaction with the employees, the better.
Unfortunately, this wasn’t the case. Very, very poor customer service, even considering my low expectations. Customers are made very aware that any employee forced to interact with a customer is wasting the employee’s time. If a customer is unhappy, it isn’t their problem — which they will happily tell you. They did not return calls to me until after I stopped doing business with them, and then it was to attempt to bill me un-​owed money.
If you choose/​are forced to do business at this location, get everything in writing from them. Get a receipt for all transactions, and make sure that they give you a final, non-​monetary receipt showing you have closed your account.