Sweet Samba Vinings

Great place for a Brazilian! Ladies, it’s never fun, right? But these woman are good at what they do. Very personable and friendly in an awkward situation. I’ve been going about 2 years now and hair is thinner and doesn’t hurt quite as bad as it used to. Sugaring is a great natural way for hair removal too (it’s just sugar, you can eat it if you want!) it does hurt more, but I feel like it gets more thin, lighter hairs. Will never go back to shaving!

I would not recommend this location to anyone. On their door it says that they are open until 8pm. I walked in at 7:45pm to see if I could get an eye brow wax and was told no — they were closing. Last time I checked, an eyebrow wax is pretty quick. Not a great way for a new business to treat a potential customer. I’m not impressed.

No one enjoys getting waxed. But we do it any way. Sweet Samba is a place that is professional. I have been to other waxing place and always felt uncomfortable… Especially when they don’t get all the wax off… that is not fun to take off at home. Just saying.
I been to Sweet Samba twice and both times everyone is friendly (smiling) and made me feel comfort from the time I walk in… until the time I walked out. They make sure you are happy with your waxing before you walk out (and that you are clean fro wax).
I will go back again for all my waxing needs. I have even recommend Sweet Samba to several of my friends.

I went in today for a Brazilian. Having had many before I knew what to expect, understood the process and didn’t think anything would be different.
Fortunately I was wrong. Chenedra was amazing! She was so kind, quick and thorough. We talked the whole time. She made me feel comfortable, as though we’d been friends long before. I highly recommend her!
However, when I walked in I was greeted by two ladies who seemed to be very much «going through the motions.» I certainly wasn’t expecting a grand welcome or a parade, but it would have been nice if they looked as though they were happy to have me there.
Luckily, Chenedra saved the day!

I have been going here for over a year now and I’m just getting the chance to write a review (shame on me). The atmosphere is nice and serene and the receptionist is always pleasant! I only see Jordan (period) as my aesthetician. She is amazing and she makes it almost pain free which what you want! I will wait extra days if I have to in order to see her plus we have great conversations during the wax which takes my mind off the little pain involved. Getting ready to make an appointment for my next Brazilian right now!

Very disappointed at the way I was treated at this location. Had an appointment, got there the power was out so I was told I could call back later & reschedule. Made an appointment for the following day, got there & I was told the esthetician would be 10 minutes or so late, then the fire alarm starts going off. After a few minutes I told them I was leaving they simply said ok. Not once did anyone who worked there ever say I’m sorry for the inconvenience or let us compensate you. I asked for the manager to call me, no one called! Needless to say I’ll never go back, the service is always inconsistent but I tried to overlook it for a while. There are too many good places to go around town that appreciate your business!

Would not recommend going here. Got a Brazilian Wax here — I left sticky and had to go home and try to remove the leftover wax on my own. (they have signs up that say don’t call them if you go home and find that they missed a spot which is horrible). But while I was there I scheduled a facial appt. When I showed up they told me the facial pricing went up $ 20.00 (I had just made the appointment the day before and called and confirmed). They still had signs up with the old pricing so I refused to pay more. They did the facial. The aesthetician chewed GUM the whole time — who can relax when someone is chomping over you? The steam machine wouldn’t stay still so it was either too high or I didn’t feel it at all. I asked for moisturizer for my lips and the aesthetician said she didn’t have anything. Really? And Lastly, I was pregnant and asked about the comfort of the table when I made my appt. The receptionist told me that it was an adjustable table where they could put your head or feet up in the most comfortable position for you. I walked in that day and it was just a flat table with sheets on it. I complained to the manager but still had to pay full price for the visit. She apologized for my awful experience but didn’t offer me a discount, a complimentary return visit or anything. I was so disappointed. This was meant to be a relaxing treat for me as it was last day of work before starting maternity leave. What awful service — receptionist, management and the aesthetician. Guess I’ll stay with Village Health Spa in Smyrna, GA for future facials!

Went to Sweet Samba in Smyrna for face threading yesterday and today I have cuts and bumps on the entire left side of my face. They are itchy and painful, not to mention they look horrible. Went back today to show them my face and asked for a refund and was told that a manager was not available but one will call me later. Do not go here for threading!!! Horrible customer service!

I’ve waited a year before writing a review of Sweet Samba Vinings. I’ve had a lot of waxing done… for probably about 10 years… from between about five places.
I’ve loved Sweet Samba Vinings, and I’ve been hugely disappointed by them. I’d rather give them 2.5 stars, but I erred on the side of generous with three since 2.5 doesn’t exist and 2 was harsh.
Anyway, here are the pros and cons:
Pros:
* They are fast. Crazy fast. Usually you’re in and out within 20 minutes.
* They can usually take you the same day that you call in.
* Pricing is reasonable.
* Aestheticians are always friendly.
* Products are mentioned, but not pushed.
Cons:
* They are fast. Crazy fast. And that’s not always good. I’ve been in and out within 30 minutes when I’ve had three areas waxed. The reveal at home showed the work was sloppy — globs of wax — and several patches of hair were missed.
* You don’t get the same girl twice, usually. They say that it’s because they strive to be able to provide the same level of service across all locations, days, times, etc. But that’s just not realistic. Not all girls are of the same quality/​experience level. My skin has been nearly yanked off because the esthetician used too much wax and the linen wouldn’t pull away from the skin in a swift, smooth motion. I commented about this to a girl who’d just been promoted and was promised it would be passed on. Some girls know to let the hard wax cool, others don’t. Some keep trying over and over again in the same spot only to wear that area nearly raw. Also, they are inconsistent about rubbing oil on waxed areas. And some girls are messy — stringing wax across legs or dripping on the paper/​floor. It’s great that they strive to provide consistent service through all of their estheticians… but if they all think they’re doing okay because they’re all getting the appointments, then where’s the motivation to be better at your skill? If I know I’m going to have all the appointments in a day and get all the tips, then yeah, I wanna get you in and out as soon as possible — whether I’m sloppy or poorly educated. But if I’m not getting work because clients are requesting other estheticians, then you better believe that I’m going to increase my skills!
* There’s a sign on the inside of the treatment rooms that says you have to check all areas before you leave or they can’t be held responsible for redoing the waxing. That’s bull. You’re telling me that when I go home and find half-​inch hairs behind my knee where the joint folds that I can’t come back and have it redone? You think my hair grew a half-​inch between yesterday and today? Truthfully, the lighting and lack of full length mirrors in the rooms prohibits a thorough examination of all areas.
* The music is ridiculous. Every time I visit, the music is different. The last time I went it was Barry White-​ish «Let’s get it on» music — no one wants that when being waxed in or near the nether regions. Sometimes the music is 80s or top 40. Why not pick a style of music that represents the atmosphere and clientele you’re trying to attract?
* Last time I was there, I noticed they used shower curtains to cover the procedure tables with paper on top of that. That’s not a problem… unless they use a shower curtain that is a printed pattern that rubs off onto the client’s skin. My esthetician warned me that that the blue marks on my leg were from the printed part of the shower curtain and would probably scrub off in the shower.
Now, mostly my experiences with Sweet Samba Vinings have been satisfactory — at least enough to not leave them for more than a year and to not write a review of them. But lately, the inconsistency of treatment and the inability to request an esthetician has gotten to me. I’ve decided to try a new place just down the street.

Just had my first experience at Sweet samba. I’m new to the area, and like any millennial, I trusted Unilocal reviews! Haha. They’re not wrong! I have had so many Brazilians in the past (about once every 6 weeks since I was 22, im 26 now, horrible at math) and this was by far the best!!!
It was quick, professional and painless! I had Chaisty, and I was a little worried about my next one since you rarely get the same esthetician twice, but when they explained it to me, it totally made sense: it’s great for keeping their waxes consistent, that way if there are any issues or training opportunities. They can address it right away, and it makes for a more consistent wax every time you go in. I already book my next appointment, and I will for sure spread the word to anyone looking for a good Brazilian.
Oo, and the price! I’m used to shelling out $ 60-​$ 80 every 6 weeks, but it’s only $ 35! And since I was a new customer, $ 25!!! What??? So crazy, but a better wax than the $ 60 – 80 ones. Love!

I’ve been going to Sweet Samba now for about 5 years and I really can say that it’s the best wax for your value in the city. The spa is always very clean, the staff is always very friendly, and I have never waited longer than 15 minutes if I’ve made an appointment.
I went in today and had my best experience yet! Despite having not had a wax in 4+ months, my esthetician worked quickly (she was done in like, 15 minutes!) and the whole experience was virtually painless compared to other waxes I’ve had. Amazing! Recommend to all of my friends!

To be fair, this review is not for their Waxing service, only for my experience.
I called in today and they were good enough to get me appointment at 5:20 pm for a Brazilian. I reached the place at the exact time, and was waiting. It was 5:45 and still no one took me in, so i talked to the receptionist and told her i am waiting since 5:20, she said i am next in line and as soon as the aesthetician is done with the current customer she’ll take me in. I hate to wait and especially if you have booked an appointment so i told her if I’ll wait till 6:00 and if they are still not ready for me, i’ll be leaving. At 6, i left. Very disappointed at their service and i am not going back again.
What surprises me is they make you fill in forms, which clearly states that if you are even 5 mins late for an appointment, you lose your turn. Shouldn’t they respect their customer’s time as well?

I admit that I’m not an avid waxer, but have certainly gotten enough to know what’s good and what’s not. Well my friends… my waxing experience here was unquestionably NOT a good one! First of all, making the appointment was harder than it should have been. I called on a Sunday, which I’m sure is a busy day, but the receptionist was unusually distracted. I asked simple questions like price and bikini waxing options and she stumbled on each response. If it was her first day, then I get it. Otherwise, her uncertainty about the spas pricing and offerings was unacceptable! Then, when I arrived for the appointment, I was asked to fill out a new client form but wasn’t given a pen. Since I had one in my purse, it wasn’t a huge deal, but it’s the little things that can sometimes make or break a customer’s visit. I was brought into a treatment room in a timely manner and Katie came in to introduce herself almost immediately. She was nice enough, but all of that went out the window when she started the service. Niceness meant nothing when she started yanking heavy-​handedly at the hard wax dangerously close to my V! There wasn’t one pull that was firm and effective; each was fumbled worse than the last! She spoke throughout the entire service which was either a tactic to distract me from the pain or was a nervous habit. Either way, there was no covering up the fact that waxing is not her strong suit. I ended up laughing through the process, which was definitely a coping mechanism of mine. It was either that or punch her in the throat! At the end of my ordeal, I redressed and was met by Katie in the lobby. I couldn’t even make eye contact. In her sing-​songie voice, she wished me a great day and added, «See you in 4 weeks!» «I can assure you, you will not!» I thought to myself. And for one final misstep (well, two really), I go to pay and was overcharged. A brazilian for 1^st time customers is $ 25…they tried to get $ 35 outta me. Once I straightened that out, my last order of business was to tip. No matter how bad the service/​experience was, I fully intended to tip. It’s kinda like good manners to me. When I asked the receptionist for an envelope, she dug through 2 or 3 drawers in the desk behind her and handed me a soiled, wrinkled #9 business envelope! Are you serious O_​O Aren’t tip envelopes standard in any spa in 2014? When she saw the confused/​disgusted look on my face, she withdrew the envelope and assured me that the tip would be given to Katie. At that point, it didn’t even matter. For my sanity’s sake, I b-​lined for the door. Never again… never again!

Really wanted to like this place as I love to support my local businesses. The esthetician did a good job with actual waxing service. I liked that hard wax was used, however the business lacked professionalism. There was no explanation of service options provided.
Upon conclusion of my bikini wax, I was charged the same price as if I received a Brazilian (which makes no sense as it is a lot less hair being removed I took a fourth of the time). The price wasn’t a huge deal, but the way it was handled really bothered me. The receptionist said your Brazilian cost… I explained that I didn’t get a Brazilian I just got a bikini, she said it doesn’t matter same price, okay so I thought that didn’t make sense and that I was paying more than originally thought but no big deal. I paid. Then on the way out I see a huge sign that advertises the Brazilian for $ 10 less than I paid for my bikini wax. So I asked why I was charged a higher rate, she responded «well you didn’t mention that price…»
That really ticked me off. Not only had I inquired about the price when being charged, that was the only price posted anywhere. It’s on the door as you come in, why should I have to mention it? I don’t want to haggle over prices I just want to be charged fairly. The price honestly wasn’t a big deal, just didn’t like the feeling that they were just trying to make an extra buck off me.
Need someone more professional and customer friendly up front, would be much better.

WOOHOO!
I had a very good experience at Sweet Samba. The customer service was very personable. My esthetician, Katie was so nice. She was attentive to my requests, kept a consistent conversation going and stayed true to her skill.
First timers discount of $ 25 versus $ 35 general pricing. What a steal (according to what I’m used to)! I absolutely prefer hard wax as opposed to wax + strips. I also loved the no double dip policy– which is important and should be a standard in all spas.
Happy waxing

Credit card fraud alert!
I had a fantastic time at Sweet Samaba, paid for my visit, then left. A few hours later, I get a call from them saying that they had undercharged me for my services, so they were going to authorize charging me the difference in price, despite my receipt that had my signature on it. This is illegal and unprofessional. Despite having a relaxing time at Sweet Samba, I was frustrated having to deal with reporting this to my credit card company, and having to call Sweet Samba several times to get a manager to call me to correct this issue. Though I had a great experience, I do not want to come back.

Love Love Love this place! I go for a Brazilian wax and the facials and have yet to be disappointed. The atmosphere is welcoming and relaxing and the staff is friendly from beginning to end. I was even relaxed during my Brazilian which is rare. I used to go to European Wax Center but after Sweet Samba I won’t set foot in that place anymore!

I’m a first time client, and I feel as if I’m been going there for years! That is how wonderful, and virtually painless, the experience I had. The staff is amazing! The atmosphere is very relaxing! The conversation is great!
I would recommend this spa to everyone. Clean, organized, and very friendly. How you feel when you leave is exhilarating!
I cannot wait until my next visit. I might even get a facial ;-)

I’ve been going to Sweet Samba Spa for several years. I’ve even followed them from their previous locations. The staff is always pleasant and very professional. I highly recommend Sweet Samba Spa!

Sweet Samba is my go-​to place for everything wax as I’ve been coming here for over two years now. I love their use of hard wax and the «No Double Dipping» policy. I also appreciate the fast service you normally receive for a very reasonable price. The main con that I have is that you can’t choose your esthetician — it’s based on whoever is available. I have specific people that I love but it sucks that every visit tends to be a surprise in terms of who gets to perform services when some estheticians are more thorough than others. Other than that, I definitely recommend the wax services here. Hopefully, I’ll try the massage services soon.

Demetria* (sp?) was awesome! I love this place!

Great place! Been going to them since they were over on Powers Ferry Road. So glad to see how well they are doing and how far they have come! They have always been consistent with a great staff and great prices.

Wonderful experience at this spa for the first time this morning. Staff is friendly and knowledgeable. I was very comfortable and enjoyed the experience. Most definitely a return customer. The only thing I was a little surprised about… based on the website and pictures, I was under the impression this was a spa and boutique combined. There are no clothes or accessories as shown in the website. Just a few candles and the spa’s products, which they use; and a few other skin care products. Outside of this, I would recommend this spa for their services.

I’m thrilled that I can now walk to get spa services.