Vickery Hardware

Fine old time hardware. They carry a wide range of products, the «regular stuff» you would expect and also a wide collection of housewares, pet supplies and garden items. They have a pretty neat display of old hardware curiosities on display at the front of the store. I get the reeling they have at least one of everything stashed around there somewhere. or at least it seems that way. In and out a lot quicker than you could be at the «big box» and you get personal service with competitive prices.

Always excellent service here. I always try to support them in lieu of Home Depot. Fair prices and good quality stuff. 5 *****

Love this old school hardware store.
If you need help, direction or a specific or unusual piece of hardware — come here. They can help. And while they might not have every piece of hardware ever made, they will sure try to help devise a solution.
Things like furniture polish might cost a little more, but I would much rather the money go the owner and staff than the yacht-​fund of a CEO of a big box hardware chain.
Support local businesses like this and receive truly great service.

Super cool people, and beyond helpful. Customer friendly, and a 1000 times more helpful/​knowledgeable than the big box stores!

I love this place. It is on my way home from work. So if I need to pick up anything hardware related, I don’t have to make a huge detour to go to Lowe’s or Home Depot.
It looks like a family owned business. I think they even have a cat in the store. Either that, or some customer brought their cat in. Any business that has kitties in their store is good enough for me.
They are very friendly, knowledgeable, and eager to help. I do like the family-​like atmosphere they provide. They are small, but they still seem to cram a lot of stuff in their stores.

Convenient, affordable, and helpful locally-​owned store. ‘Nuff said.
On My last visit, I arrived frustrated after I had tried to get My car key copied at Wal-​mart 4 times without success. One visit here and the problem was solved.
The employee’s have always given Me a friendly greeting immediately, and are eager to help Me with anything I need. And unlike the sometimes clueless young employee’s seen on the Home Depot floor, these people actually seem to know their stuff and can tell you what will and what will not be useful for your situation.
Of course, you will not find the vast selection of items found at their large chain-​store competitors but if you know what you want you can get what you need and be out of the store in 3 minutes flat. Plus, the location is so convenient that you’ll be back to your project in half the time it might take otherwise.
The prices seem fairly reasonable and I’ve spied some really good deals in there from time to time.
Tip: If you need an item not seen on their floor, they may keep it in the back.

Finding and shopping at green /​environmental-​friendly places is important to me, I take «shop local» seriously, not just because of the gas and travel of shipping in products but also to support local economy, when $ stays in my community.
SO I was glad to hear that Vickery is part of that movement.
Like, you pick out and buy just how many nails you need — instead of all the plastic and packaging, when I only need three nails and a package at [big box] make me buy 24 AND have to get rid of the packaging afterwards.
They could do a better job of promoting their «green» aspects (beyond rain barrels, vegetable gardening) like they have a thing that explains IFC light bulbs and how to choose what you need, they have cleaning products like Mrs. Meyer’s and low-​flow shower heads.
I know this sounds like an ad for Vickery, but I love them. And I am so determined to support family-​owned, conscientious businesses! I hope they stay in business for another generation.

Great little hardware store, a nice change of pace from a Home Depot or Lowes. We did have to seek out help, but once we got it, it was good. Also, I was a little discouraged by the hesitance to accept a return of an opened package. As a DIY’er it helps to know that if I do make a mistake I can return an incorrect item.

My husband and I have been customers of Vickery (formerly Ace) Hardware for years. They usually have what we want and, more importantly, they’re close to our house. It’s usually hard to find someone in the store to help — but we can usually find what we want without help. I went to their store this morning to buy some screws for a project I’m working on. After looking at the screws in the back, I couldn’t find what I was looking for, so I went up to the desk, which nobody seemed to be manning. I waited patiently for someone return to the desk.
Finally, two employees appeared — and completely ignored me. After a minute or so, another customer, (who apparently had stacked some stuff at the checkout while going back into the store to look for some more stuff) came to the front with the rest of his purchases. The employee with the grey beard immediately started checking him out. Meantime, another customer entered the store, and the other employee asked him what he could do for him and proceeded to help him with his «chainsaw» sharpening.
After the initial customer had finished checking out, the grey-​beard guy asked me if I needed some help. I pointed out that two other people had been helped ahead of me while I was standing there. He curtly replied that the first customer had had a key made earlier and was, therefore, a «customer» — and that «customers» got helped first. (I always thought that any person shopping in a store was a «customer», but this guy had obviously never heard of this concept). I then enquired about the man who had just walked in the door and was immediately helped. He just shrugged and looked bored.
Since there didn’t seem to be any interest in customer service in the store, I said that I would go elsewhere to find my screws. «Fine with me», he announced. As I left, I mentioned that my husband would probably no longer be shopping there either. «That’s fine with me, too», he retorted. This store has now lost two long-​time customers (myself and my husband).
I wonder how many other customers they’ve lost because of their rudeness and indifference?

Since moving to Smyrna and moving from a 1 bedroom apartment to a 3 bedroom house, we’ve frequented Vickery’s a number of times and have always had positive experiences. There are always several people wandering the store who are willing to help and they seriously have EVERYTHING! After one of our cats jumped up on the stove and turned on one of the burners we knew, to keep our cats safe and prevent the house from burning down, that we needed to child proof the oven knobs. I highly doubted they would have child proof stuff here and we went to Target instead, were unable to find them, and returned to Vickery’s to find a pack of 5 knob protectors. We love coming here because it’s not a big box Home Depot where I easily get overwhelmed.
Also, they have a really cute black cat that wanders the store and requests love.