Baskin-Robbins

This is a review I have been meaning to write since December but life got in the way…:)
As a child some of my fondest memories were at Baskin Robbins. It was a rare treat to be taken out for ice cream as a child. As an adult I am not a huge ice cream eater but my children are.
My son turned 14 in December and asked for a Baskin Robbins ice cream cake for his birthday party. Now I realize that ice cream cakes can be purchased at a cheaper price elsewhere but this was his special day.
So I went to the Snohomish Baskin Robbins and picked out his favorite flavor of ice cream cake. Cookies and cream. After tax the cake would be over 40 dollars. An employee that was not wearing a name tag and failed to tell me her name even when I asked is why I am writing this review. She was fairly young and rude from the start. I asked to pay extra for her to frost Happy Birthday Jordan on the cake. She frosted Happy Birthday Lordan. I nicely asked her to fix the L because his name is Jordan not Lordan. And then pointed out the name I had printed on a piece of paper and handed her before she started frosting. She told me that for frosted Jay is a standard J in cursive and then it was not her fault that I did not know how to write in cursive. I’m 33 years old with four children and maybe part of the last generation that took Cursive penmanship classes in public school before schools stopped requiring that class. She was extremely rude and disrespectful and when I asked her if I could speak to her manager she told me that he did not want to speak to me. Even though she made no movement toward her phone to call him. I told her I was not going to pay for a cake that had the wrong name frosted on it. I let her know that if she wanted to scrape it off I was OK with it not being a perfect writing job because the underneath of the frosting will be smeared. She then called her manager but would not let me speak to him. While she was on the phone not telling her manager and accurate trail of the events, I took a picture of the cake. I am attaching the picture here to show how the cake says Lordan not Jordan. She got off the phone and told me she would sell me a different cake that she refuses to write on it. By this point I was extremely irritated. Surprisingly I was not yelling at her, I was just giving her the irritated Mom voice.;) I told her it was a good thing she wasn’t going to write on the cake because she doesn’t know how to write in cursive anyway. I had to choose a different flavor for my son because The messed up cake which is his favorite flavor was the last one that they had. I only purchased the cake because my son was so excited to get one from Baskin-​Robbins. And then went home and wrote my sons actual name on the cake. I wanted to write this review because there was so many more things that this employee said that were Extremely rude and disrespectful but I think this is enough to give you an idea of my experience as a customer at the Snohomish Baskin-​Robbins. I have read the other reviews on here about Snohomish Baskin-​Robbins and I now realize I am not the only one that was treated poorly as a customer. Please do not go there if you have the option to go somewhere else to get your ice cream needs met. :)

Worst ice cream experience ever! I’ve tried giving this place a second, third, and fourth chance and I’m always disappointed. The Asian owner is horrible, and the employees are even worse. Extremely soft, melted ice cream. When I asked for my money back for an ice cream that was too soft I was told I couldn’t have my money back and if I wanted a different ice cream I would have to pay again. WTF??? I will drive anywhere else to get ice cream and you should too! I wish I could give no stars because that’s how bad it was.

I won’t go here again. I went in for a cake for my sons birthday and also a ice cream cone. The ice cream was very soft and melted. I told the guy it was odd to be this soft and he told me they keep it that way to make scooping easy. I told him I didn’t want it then and he through a fit telling me they don’t give money back. The cake was fine other then it looked like a five year old wrote on it, I was embarrassed serving it. There are much better quality and service ice cream shop in snohomish, don’t waste your money here! One star because I had to to post this.

Wife came home with 2 Sundays, Daughter had waffle double scoop. The man working was so careful not to give her 2 scoops for a Sunday. It was a good 1scoop. She asked for a sample .So careful not to give her just a tiny tiny bit… The price $ 15.00 .
Glad we have other places to choose from in Snohomish. .) Wont be going back…)

Went to get a hot fudge sundae and asked for a two scoop with everything on it. When I picked up the cup it felt like there was nothing in it. Turns out that there were 2 child sized scoops of ice cream, about a teaspoon of hot fudge, a teensy little dollop of whipped cream and a quarter teaspoon of nuts. Meager to say the least. My husband’s was the same. Baskin-​Robbins may want to pay attention to these reviews, as I read others they all say the same thing. Keep this up and you’ll be out of business. Sad too as I’ve enjoyed this treat my entire life.

Horrible customer service. My family went in and the guy was really inpatient and acted annoyed when my kids wanted to taste 2 different flavors. (Which consisted of about ¼ of that little spoon they use). I paid and he gave me my card and said here you go and went to walk off when I asked for the receipt which was another inconvenience for him. We ate there for about 10 minutes and he helped another lady the exact same way. Never a smile or have a good night. We will drive the extra 5 minutes to a different baskin robbins next time.

New owner with new outrageous prices almost $ 6 for a small shake and I was charged an additional $ 0.50 for whip cream, really!!! I prefer Pilchuck drive in for the shakes and you’ll save money

Love the grasshopper (mint chocolate chip) pie — makes a awesome Birthday treat! This place is packed in the summer! Always well maintained and staffed.