Sultan Pumper Septic Services

We have used this business for about 40 years and find them very reputable and great to work with, and we have referred them to others.

Overpriced and POOR CUSTOMER SERVICE–
This morning I called Sultan Septic and talked to the owner and CEO Keith and set up an appointment for them to come out to my house as I smelled the faint scent of Septic in the basement area. After speaking with Keith and making an appointment for 4 days from now, I asked the PRICE of services. Keith informed me, that it would be $ 445.00 without tax, and another $ 150.00 if they have to dig to the lid of the Septic Tank. (frankly I am wondering what $ 445 is for).
Before calling I did an internet search and it said the going local rate was anywhere between 265.00 to 600.00. After hearing the cost, I questioned the increase of prices from 300.00 to current prices, as I’ve had them come out in the past, and was curious why so much? Then i mentioned I may look around at other companies to see if they were all comparable.
CEO Keith took offense and let me know that they are busy and someone else would like that appointment if i felt the need to compare prices. Being unsure of the septic smell, I decided to make the appointment for the soonest possible time 4 days from making the appointment.
I called another Septic company and decided to go with them, as they were nice, patient, and understanding. They charged me $ 400.00 and there was no extra charge for digging out the lid of the septic tank, and they were closer than Sultan.
I called Sultan Pumper Septic Services to cancel my appointment, so they could fill that appointment.
I later received a phonecall from Sultan Pumping Septic Services to inform me that forget ever calling them again, that they are deleting me from their database.
I’m ok with that… but you didn’t need to call… I already decided that you are
Overpriced and offer poor customer service — directly from the CEO himself (Keith).