Verizon Authorized Retailer – Wireless Zone

If i could give this location 0 stars I would. I have had Verizon for 7 years and never had a problem until i walked into this store. After 20 minutes i was talked into switching into the Verizon Edge program, was told my bill would only go up a few dollars and nothing on the account would be changed, having had insurance for every phone i owned with verizon I never thought twice. A few months later i had an incident with my phone and when i went to send the phone in i was told i didn’t have insurance. After weeks of there «Device Doctors» looking at it i was told it didn’t work and there was nothing they could do for me. When i asked if they would replace the screen on my old phone because it was all i had now after their screw up, they offered me a lousy «discount». When i tried to talk to a supervisor i was not allowed and told to call back later not given an exact time or even a name of who i could reach. This was the worst experience i have ever had from a business. I will be cancelling my Verizon account and finding someone who values their longtime customers. STAY AWAY from this place.

This store continues to amaze me ! Customer service is top notch ! Stopped in yesterday for a new screen protector and inquired about upgrades. Dylan was extremely helpful as usual and remembered myself and my family from our previous time there.

So went in to the Verizon because I wanted help with the protector and case and they had a gentlemen who was actually very cute help me out with everything. His name was Drew will be highly recommended in my book

I never like to visit the wireless store. My typical experience has always been to walk in, wait to be served, explain what I want and then have the salesman try to upsell me on other services or more expensive equipment. Not so in this Wireless Zone!
Darius greeted us immediately upon walking into the store. My husband has been itching to get rid of his old cellphone and get a smart phone. Darius explained the options — iPhone or Galaxy — and made a recommendation based on my husband’s needs.
Even when husband started eyeing the more expensive options, Darius did not try to upsell. I loved the phrase he used «no sense buying the diesel truck if you’re not going to fill the tank». My husband ultimately chose a phone that was right for him at a reasonable price. Darius took care of all the transfers and even brought the phone over to us at Winestyles after everything was complete. Honestly some of the best customer service I have ever experienced in any store! Kudos to Darius!

As we prepared to move from South Riding to central (rural) Virginia in May 2013 we learned that our wireless provider for the past 15 years didn’t provide coverage where we were moving.
So we went to the Wireless Zone to discuss wireless options. The salesperson that we worked with, Amrit, patiently spent a great deal of time walking us through our options and answering our numerous questions over the course of a couple of weeks. When we (finally) decided on phones and a service plan, Amrit patiently worked through the challenges of transferring data from our old phones to the new ones. Sure, it was his job to do all of this, however he did it all with enthusiasm and a great deal of patience.
When we mentioned that we were also looking for an Internet provider, he mentioned Verizon’s 4G LTE HomeFusion Internet service. After comparing it with the capabilities & pricing of other options (e.g. satellite, landline ADSL), we went with HomeFusion and Amrit set up the installation for us.
Bottom line: When we went to the Wireless Zone, Amrit didn’t try to upsell us something we didn’t need. Instead, he listened to us, took the time to understand what we needed, made thoughtful recommendations, and then set up the services that we selected. You really can’t ask for better than that!