Lucky’s Travel Plaza & Chevron

This is a cute little stop for us on the way to Reno. It’s a very clean place and the subway was definitely one of the best looking subways I’ve been to in my whole life. The surrounding mountains at this place are simply majestic. We’ll definitely be stopping here from now on whenever we head to Reno&Tahoe.

I stopped by last Friday 4/​22, this place was completely packed during chain control. I was a little worried because of the couple bad chain related reviews but to my surprise, the staff was really helpful. They got me the right size chains for my car and installed them perfectly. I can’t say anything about other’s experience but my chain experience was truly wonderful.

I’m a trucker and while this place is little small compared to the Love’s and the Pilot’s, their fuel quality is next to none and the food store has items that you don’t normally see everyday at highway stores from clothing, craft drinks, truck products, TV’s, etc. Basically, if you forget something for a road trip at home, this place will most likely have it.

I stopped by this enterprise late last Friday night en route to Tahoe. A blizzard was beginning, and I needed to buy chains — and hoped to get some help putting them on my car. When I asked the proprietor if he had chains in stock, he told me that he would need my exact tire size and warned that I was being filmed on camera, so I would not be able to hold him responsible for mistakes. (He had clearly attended charm school.) He also curtly said that he had no one on staff who could help install them at that hour. I checked my tire size, and he had the appropriate chains in stock. He charged my $ 91.38 for them (more than CalTrans-​approved installers charge for both chains AND installation). Right after I bought the chains, an installer stopped by the station to get gas, and I pleaded with him to help me install the chains. He kindly agreed, but the proprietor of the station then insisted that I pay him half of the installer’s fee. Uncertain about protocol, I agreed and paid each of them $ 20. (I since have learned that what the proprietor did was completely unlawful.) An hour later, as I was driving — slowly — in what was heavy snow, one of the chains broke. I had to park the car in a random parking lot and hitch a ride with friends. When I tried to return the chains two days later — and pointed out that they fall under the warranty of merchantability applicable to all sales of goods in California — the shop refused to accept the return. The personnel said that all sales of chains were final and refused to contact the owner. Bottom line: if you need chains, look for CalTrans installers on the road. Under no circumstances should you stop at «Lucky’s».

To respond to Komal, who I am not at all surprised responded (even less surprised to see within a few days of that an amazing 5 star review by a Pushpinder Kaur… which I’m sure gets amazing customer service seeing how all aggression displayed in reviews are from non-​Indian customers):
I’m sure you can understand my frustration, as you were probably the one who told me in so many words to f$#% off when I tried to bring back an unopened bag of snow chains, with receipt and that were sold to me within only a few hours not only under false pretenses, but also the wrong set of chains! That’s like selling a blind man AA batteries when he was asking for button cells… I had no idea what I was buying, but thought since I was paying an arm and a leg for these chains, they would at least be the right type. But to be told (not advised) I need chains when I also had 4-​w drive is just criminal.
So no… because of the level of dishonesty displayed by you and your colleagues, this review will stay up as a warning to all those who pass your area.
Also, I find it ironic and a little sad that in the past several years, your gas station brand may have changed, but the business practices are still the same (i.e. Violet W’s review almost 3 years ago when this was a Valero):

We stopped at Lucky’s Travel Plaza on a road trip and it was entirely perfect. We were able to get food, gas up, get some coffee, and snacks for the rest of our trip. The bathrooms were really clean, which as avid road trippers know is so important! It was also great that they sell winter gear because we were totally unprepared, my running shoes weren’t exactly snow proof… We were able to buy warmer gear! Staff was really nice and friendly, we would totally stop next time were in the neighborhood!

My family and I stopped in at the Cisco Grove Chevron station on Monday. It was snowing and there was chain control. The employees in the gas station were incredibly helpful. Having to purchase snow chains is never a joy, however, we obviously did not plan ahead for the weather conditions so it was a blessing that they were there! An added benefit was the new Subway restaurant located there. We were able to pick up sandwiches and continue on to Reno. The Subway was incredibly clean and the employees were quick and very friendly. Grateful that they are there and will definitely continue to stop there on our journeys over Donner Summit!

Stop here to play in the snow as we have for many years, but do to a insurance issue there is no more snow play. There’s is however a Subway and both establishments have vary friendly.

This gas station came in handy when I was low on fuel and energy. I gassed up and grabbed some pretty bad coffee. They did have cappuccino options, as well. Also, there’s tons of chips and candy, etc…
There was no line, so service was quick. Unfortunately, customer service was the worst I’ve had in quite some time. The cashier scowled as I entered the store. He was curt and seemed to glare. I’m pretty sure I’ve never met this guy before, so what’s up with that? I asked a question about my receipt, and he snapped at me. He spoke aggressively to someone in the store. Maybe he had a really bad day? This may be out in the sticks a bit, but next time I’ll keep driving because there’s a Shell station down the road.

Rolled in here on a sunny afternoon on the way to Reno. The parking lot was overrun with tourists trying to sled on the tiny hill out back. It was an absolute circus with employees trying to marshall people into spaces and those trying to get gas (including commercial trucks) were having to weave around the multitudes, most of which were not even paying customers of the gas station. One employee was sympathetic, while another (who appeared to be his boss or a manager) was rude and rushed us away. On another occasion, my wife was there trying to chain up her vehicle (She is a commercial truck driver, as others were trying to do, since chain controls often happen just off the highway) and was kicked off the property by the manager for NOT BEING A PAYING CUSTOMER!!! Seems he has no problem with all of these tourists clogging up his parking lot for sledding, but not for chaining up to get over the summit? DO NOT stop here. The management is rude and uncaring, bordering on offensive.

I am a trucker and Caltrans directed me here to chain up. It was my first time doing so and I followed other rigs in. Admittedly, it took me 20 minutes longer than a seasoned driver. I got the front chains on and was almost done with the rear duals and this Indian dude suddenly was yelling at me that I need to leave. I apologized profusely, explained that it was my first time, and pleaded that I only needed 10 more minutes. He didn’t care, just kept yelling for me to leave immediately.
There were a lot of cars and rigs there, I understand that he was trying to keep things moving, but we are all prospective customers. He was rude, rude, rude, and downright mean, to the point that he almost had me in tears.
I had to turn my rig around and head back out westbound, which took over an hour due to the traffic and my dispatcher told me to return to Sacramento, rather than complete the run. My load was a TOTAL LOSS because of that Indian guy not giving me 10 more minutes to finish chaining.
My company, my coworkers, and my friends and family all are surprised at what a jerk this guy was. He would have served his station better to show a little «customer service» and human compassion and/​or diplomacy. Karma dude.

The worst service here I went to buy some chains the India guy was rude and not helpful, don’t get off and go in there’s a shell station before and after I had great service with them I would never Recommend this place. I would be embarrassed to have Chevrons name on this place.

GREAT pit stop for us traveling on our way to Reno from Nor Cal. I have stopped here so many times over the years, it’s like good memories to remember and happy times going to Reno :) We got gas, sunflower seeds, drinks, and I used the restroom. The restrooms are located outside and they weren’t bad, but when you gotta go, you gotta go lol. It’s nice to breathe in the fresh mountain air and hopefully the weather is great weather! I try to avoid traveling this area during winter and snow months.

Clean, friendly staff, well stocked market.
Gas prices are going to be at least 10%+ over what you’ll pay in Reno or even Truckee. But that’s the price you pay for convenience.

Lucky and his employees run a clean and fair service station. If you need anything seasonal they also have good prices on snow pants, glove and snow boots.
I will definitely do business with them again!
Oh did I mention the don’t charge for air