Big 5 Sporting Goods

The store is fine. They have a range of inventory for a store of this size. I shop here often for fishing and sports equip.
Customer service is definitely an area to work on!

I love this store, they have a great selection available. Every time I go in looking for something I find two or three more things that I want. The staff is super friendly and helpful. Most of them even know me by name after the first few times I went there. This is the only sporting goods store I will shop at.

I got excellent help when I went to buy cots for my husband and sons camping trip. Because they didn’t have the right ones in stock, they really helped me out to get cots that would work for me, and also held 2 others for a friend that day. I recommend them, as they give the old time service with a great selection.

You want to hate this place, its so crowded and old, then you realize how bad ass the customer service is and the fact that they either have or will order anything you want. I’m building a home gym and have picked everything up that I need so far, good things.

I am really satisfied with this Big 5 in Solana Beach. The staff is exceptionally polite, attentive and at the same time not in your face. I recently returned an item and was refunded with a new product. That is why I plan on going back to spend even more while spreading the word that this is a great store.

Completely surprised by the excellent customer service I received here. I was interested in a jacket, but there was not one in the size I wanted. A store employee looked up stores where it could be found and then called the closest store and had it put on hold for me. He then wrote down and provided me with the address and phone number of the store where the jacket was being held. I felt completely looked after in trying to make a purchase. I discovered after picking up the jacket and a few other things at the other store that this excellent customer service is something that must be trained in and emphasized by the company. I thought outstanding customer service was dead. Not at Big 5… far from it.

I bought some shoes here and other items. The employees are not thrilled to be working here but they get the job done. Don’t expect lightning fast speed from them though.

I purchased a tennis racket for $ 70 about a week ago which I found vibrates terribly. Big 5 would not agree to a refund or exchange. The racket hurts my elbow and is therefore useless. I was a steady customer. No more Big 5 purchases for me and hopefully not for any of my sports minded friends.

The selection here is iffy (they don’t sell tennis shoes for kids at all & only a couple pairs for adults or carry most of the major brands), but this might just be because it’s a small store. It is, however, a great place for more generic items for both camping to sports at more reasonable prices than Sports Chalet or Sports Authority. The guys in the shoe department are pretty knowledgeable as well. I would also recommend this a place for kids’ shoes. Need hiking boots for camp or cross trainers? They have several options and it seems like every time I need something half of my choices are on sale or clearance. Can’t beat that.

The staff are so helpful, that this is my destination store for sporting goods.

i absolutely love going to Big 5.
they are way cheaper than any of those other sports stores
you can print coupons from the internet
they let you use more than one coupon (just divide your purchases up accordingly)
The staff is friendly and helpful.
parking is easy

Excellent staff and great selection

I love this place. I’ve bought about 10 pairs of shoes from this location alone and save a lot of money at the same time.
I recently injured my foot training to hard at the gym and on the tennis court. So today i went shopping at Roadrunner shoes in convoy (specialty running shoe store). They are experts in shoes and actually taught me a lot. Mostly that I have mistakenly been wearing size 11’s when I should have been wearing 10 EE’s. So the shoes they show me are between $ 126 and $ 140 a pair. For running shoes?
So I went to Big 5 and spoke with Spenser. Spenser was just as knowledgeable as the running shoe guys. He explained to me what the difference between the numbers of the different models of shoes were for (lighter support, stability, heavier people, etc…). I walked out with 2 pairs of awesome shoes and 3 pairs of socks for under $ 100. Score!
Plus, if you’re on a budget, Big 5 has all kinds of weekly specials for close to $ 20 a pair. Not to mention they have a full selection sporting goods store.

This place sucks royally. My wife and I went in today to find some proper workout clothes. Their selection was laughable, so much so that our sashay took long 2 minutes.
This store is ridiculously small; I am surprised how they are still in business. The staff was friendly and that’s why this place got 2 stars.