MJ Flooring Center and Design

Now San Diego Flooring. The sample was nothing like the product they brought to my house /​i tried to refuse it and they said there would be a 30% restocking fee. They also did carpeting, chipped my tile cracked the drywall above the stairs. Hated every lying thing about Jared, whom I never met. Same thing about the warranty. Was supposed to be lifetime. The floor splintered in places and they ran over with a black marker and painted the missing spot. The floor is rubbing off in the kitchen under my bar stool. Stay away. Far away. I’m surprised Ryan P gave 2 stars.

Purchased flooring from MJ Flooring in Solana Beach recently and was very disappointed with many aspects of the entire process. For flooring ‘experts’ it felt like they were very inexperienced. There was very little cooperation from the sales staff once the materials had been purchased. Once the old floor was demo’d we asked to see the wood before installation and the installer brought only 6 small pieces to look at and acted like he was put off by our request. When asked if they could do about 8 feet of tile work to replace an area that was removed in the demo we were told that thir installer did not do tile, yet interestingly his business card stated ‘specializing in wood and tile’. This left us with an unfinished area after spending over $ 10,000 on the project. After installation, we had large depressions in the floor up to ¾ of an inch deep in some areas and spoke to the manager who said it was improperly prepped and advised us to call the installer who conveniently never called us back despite several attempts. Overall we felt the cost was several thousand dollars above what it should have been, the work was sub par and the customer service was poor and we won’t use MJ again.

4 months ago purchased wall to wall carpet for our home. MJ gave us a better price than Costco’s vendor even though the carpet was from a line they did not usually carry. The old carpet de-​installation and new carpet installation were performed in a professional manner with an excellent result. Good communication throughout.

Jared was very secretive about the wide plank flooring they claim to be an MJ exclusive. I was lied to about the product over and over. I repeatedly asked directly for literature, warranty, something. They emailed me the urban floor warranty but cut out urban floor from every paragraph. Eventually figured out it was an Urban floor product and found it at ABC Abbey off Morena for $ 4 less per sq ft! No wonder they keep it a secret. Simple internet research saved me thousands.

We were under the gun to find an affordable hardwood floor solution before we moved into our new house. We did our research on the all of the usual suppliers and installers, which in San Diego there are a few. We stumbled onto MJ Flooring after a long day visiting showrooms and having settled on what we thought was the best choice. Were we in for a pleasant surprise. Jared was extremely knowledgeable and helpful in steering us to a product that looked better, was higher quality and as it turned out, about 17% cheaper. The installation price was equally as competitive and they were able to meet our tight deadline. The installer showed up on time, was courteous, efficient and left the place as clean as he found it. JM Flooring was a pleasure to do business with and the next time we need flooring, we know were we will be heading first! We have no hesitation recommending JM Flooring to anyone, regardless of budget.

This company lacks the very basic skill set of communication. People within this organization lack the ability or common courtesy to return calls or schedule deliveries. From the very beginning when I ordered samples to verify color selection to the day they were supposed to deliver my custom area rugs I was always the one calling for verification and information. They didn’t even return calls when they said they would. When I was told they would deliver my rugs to my home at no charge to make up for all of the lack of professionalism they had shown during this process, I must admit I was happy. However, it was short lived. I rescheduled my appointments, and prepared my day to be home at the appointed hour. Forty minutes passed and I had not heard from them (what a surprise). When I called the Solana Beach store the first time, to find out how much longer the delivery truck would be, I got no answer. So I called the San Marcos store and was told the rugs were not going to be delivered to my home, but to the Solana Beach store instead. I wonder how long it would have taken me to find that out if I hadn’t been the one to call.
At this time I am trying to work out a delivery time with the Manager of the Solana Beach store… and I still do not have my (paid in full) rugs.

Purchased tile and wood flooring from MJ a few years ago but they’ve moved, so we sought them out again for a different bathroom project. Their new store in Solana Beach is much bigger! Service was great, they found us the exact tile we wanted! On our way to another great bathroom redo! Thanks MJ Flooring!

March 2012 — excellent work on the installation of tile flooring in our bathrooms (Carmel Valley home).
We used MJ Flooring in Solana Beach for the purchase and installation of tile for our bathrooms. The tile selection, pricing and customer service (talk to Jared at the store) was excellent (compared to Home Depot and Lowes). More importantly to us, the de-​installation of the existing flooring and installation of the new sub flooring and tile was great. The two-​person crew was on time, courteous and did a great job with the installation, grout work and cleanup. The job was done on time (three days in the house) and exactly on budget (which was really important to us). We’d recommend MJ Flooring for tiling projects.

MJ Flooring Center and Design is AMAZING!!!
After buying a new place last June we gutted the entire living space and had MJ Flooring and Design lay new hardwood, put in a gorgeous stainless backsplash in our kitchen as well as over 14 feet of glass tile up our fireplace! Every step of the way was made with no headaches or hassles and once the work crew got in all was completed in amzing time! The quality of the work is impeccable and we will never look any further than MJ design for any future projects, they truly are amazing!
We have referred all that pass through our new home to them :)