Pacific Ent Medical Group

I would definitely recommend Pacific ENT. It was a great experience going into a doctors office I can say I felt comfortable in. I dealt with a hoarse voice for a while and it became to long to think I was just sick. When I finally got my insurance, I was able to make an appointment not even a week ahead. It was my first time so I had to fill out a simple first time patient form. When it came to my appointment I didn’t spend over 10 minutes in the waiting room before Dr. Salgado saw me. I explained to him I’ve had a hoarse voice for over 9 months and it was getting worse and worse as time passed by. He instantly knew it was a growth on my vocal cord. He then brought in this camera to look at my vocal cord. The equipment they had there was state of the art technology. The camera showed on the screen that there was a growth on my vocal cord, and it was a polyp. Dr. Salgado understood that the one I had was really big compared to other ones people have had, and he was able to get me a sooner than normal surgery appointment at Scripps Hospital in La Jolla. He performed the surgery himself, which was very successful. I wasn’t able to talk for 3 weeks and during the 3 weeks I had checkup appointments, and he analyzed the whole process from start to finish. He is a great Dr. and I recommend him to anyone thats having issues. He would answer all of my questions, inform me on things I should know about my ENT. He really made me feel safe about what is going on and how the surgery was going to be performed. Now its been a couple weeks where I can talk since the 3 weeks after the surgery, and my voice is actually back to normal! A lot of the new people I met when i had a hoarse didn’t believe it, and a lot of my old friends and family are glad to hear my old voice. All thanks to Dr. Salgado. With my insurance I never had a copay at any visit and when my insurance billed me after everything it was just below $ 300, which is pretty decent with 3 visits that had 3 viewings of my vocal cords on camera. 100% going back if any other issues in the ENT region occur.

I would highly discourage you from going to this office. The ongoing list of issues is too long for this review. My first office visit was okay, I left confused on our plan of feeling better, but thought my second visit would help answer a lot of my questions. I couldn’t have been more wrong. The second visit was only with the Dr. «Assistant» note to self — don’t ask her any questions what so ever, because you’ll get a short answer of «I’m not a dr.», which I found myself asking…“why have an assistant if they are not friendly, attentive and can help answer elementary questions. Following my second appt they wanted me to schedule another appt, but I wanted to talk to my doctor to better understand her recommendation. Instated of scheduling appts, getting billed a crazy amount and not being update. if I wanted to speak to the dr… guess what… I had to schedule another appointment and pay another fee. The cost of each service is almost triple what other ENTs charge — I normally would be okay paying more for services if the customer service was great, but the service you receive from the staff is below horrible. Never would I recommend them to my friends and family. If you have the time, look for another ENT.

How to make a bad situation MUCH better? If you’re experiencing uncomfortable symptoms and need to check them out, I can highly recommend Dr. Moses Salgado. The staff was so nurturing and De. Salgado was not only very adept with his endoscope but proved to be a great listener, and a terrific educator. So wonderful to feel heard and to be treated with respect and dignity.

I wish I had read the reviews on the billing practices of this facility. The doctor billed my insurance company for $ 796 for a fifteen minute consultation. I was stuck with paying $ 150 out-​of-​pocket, despite the doctor being considered a «preferred provider» by my insurance. This high copay was due to a «nasal endoscopy» that the doctor performed without my verbal consent and without informing me that the 3 minute procedure costs $ 524 (no wonder insurance premiums are so high). I wrote a really nice letter to question/​contest the charges, which went unanswered. After receiving a second bill, I called and was told by the woman at the front desk that I should consider myself lucky that my out-​of-​pocket expenses were only $ 150. She said that many have to pay a lot more as their insurance was not as comprehensive as mine. (buyer beware.)
Perhaps Dr. Salgado is good doctor who just teamed up with a very unethical clinic. I’d like to hope so anyway, as it disturbs me to think that any doctor would place profits so highly over the well-​being of his patients.

the girls at the front desk are a joke. I call and they are giggling, rude, transfer, drop calls, then call back they put you to a voice mail. no on ever calls back. the office visit i gave my symptoms and the only way to diagnose was a large dose of radiation CT scan? No thank you!. After a hefty bill they still did not offer any solutions for my ear problem. I went for testing, but they never followed up with me about results, never gave me diagnosis or solution for tests. I called for months and got no answers, but i did get another hefty bill! Money and time wasted! I went someplace else who did a simple test and solved the issue i was having

Dr. Salgado is fantastic. Calming, patient, and thorough. He took the time to listen to my concerns, made eye contact, reviewed everything and even showed me my scope on screen which is cool since I am a tech nerd. He didnt brush off my concerns but discussed them with care and medical knowledge that is uncommon today. I was able to get an appointment in just a few days.
Thank you Dr. Salgado.

I recently saw Dr. Davis for a consult. I have had extensive sinus surgery in the past, and was still having ongoing issues that I wanted checked out. The office was clean and they ran on time. I hate being made to wait for 30 – 60 minutes when you have an appointment, as my time is valuable too. Right at my appointment time I was called back and saw the doctor within 10 minutes. She was very efficient and friendly. She did several exams, and quickly arrived at a conclusion. I am hoping the treatment she prescribed will work and I won’t need another surgery, but even if I do I am confidant that Dr. Davis will do a good job and will correct the issues I am having. I took away a star because some of the front desk staff seemed very brisk and unfriendly. I also work in the medical field, so I know what it is like, but customer service has to be number one, as you are the first impression the patient has of an office. Overall, I was very pleased with my experience. I will be returning here for all my ENT needs and would feel confidant recommending this practice to others. Luckily I have an excellent insurance plan through my employer, so I have not experienced any billing problems.

Dr. Salgado is the most professional, caring doctor I have ever been to. He called me personally with my lab results as soon as he got them. I was able to ask all my questions and never felt like he was in a hurry and did not have time for me. He explained everything in terms that I could understand. I would recommend Dr. Salgado to anyone, not only for his medical expertise, but his kind demeanor.

These people are dishonest in their billing practices. The doctor’s husband handles the billing — and he bills in excess of medicare — then charges a finance charge 40% per month if you dispute the bill.
If you complain about it to the Dr. she says «I don’t handle the billing».
There are plenty of honest doctors to choose from… keep looking.