Staples

I will never return to this store ever! I have no idea how they are still in business. I asked Arianna to help me find a particular item which I had printed the item from staples website with the item code and everything and showed it to her and she still asked me what was I looking for. She took me down an isle and tells me it’s here somewhere and walked away. I looked and asked someone else who then goes rudely you can’t find it! No I cant! Finally he tells me it’s online only which is bizarre considering our office comes inside here monthly for the printer paper for our stamp machine. So I find it way to the cashier and info her I would like to order this item who then tells me to go to a kiosk! ARE YOU KIDDING ME! unorganized and unprofessional employees

Here now. Awful customer service at printing. This kid couldn’t be less interested in helping me. Lackadaisical. Turtle speed. No interest. Slight attitude. Unbelievable

Part of this review is for the stupid hard to work coupons that come out to buy on line and pick up at the store. could not get it to work and spend way too much time on trying… just drove down and picked up the supplies and paid list price and waited in line… time is money and My Stapler is Broken, and so it STAPLES

Bummer because I love the location of this Staples but the service is bad. The store seems discombobulated also. Stuff everywhere and it seems to be disorganized. The girl at the front greets you and is very nice but you are in trouble if you need help. I needed help finding the right type f disc to save pictures to. I found the aisle myself and the girl confirmed it for me loudly over the speaker. Once I figured out I needed help, I had to hunt for someone. She didn’t speak English well and didn’t seem to totally grasp what I needed, she said she would get someone. They never came. I pulled out my phone and had to Google the info myself! I got what I needed, checked out and made sure to ask if I could return the item if it was wrong and mentioned that no one ever showed up to help. The girl looked shocked and apologized as I walked out. I didn’t make a big deal about it and told her if figured it out myself. Bummer.

I tried to go online and write about the manager at Staples but was too complicated so instead will start here. I owned my own company and I know great customer service. which seems to be so rare these days. The manager of Staples Solano Beach should be commended. His name is Mike and went out of his way to help me hook up my printer which was not an easy job considering the age of my computer. Although I did not buy my older equipment from Staples he did not mind but instead said to come back and do business with his store… and I will and most grateful to Reva as well. These two guys know their stuff and never made me feel inadequate or in the way! CC

I am sitting on the phone as I type this, been waiting for the print department to pick up for 15 minutes now. When the first person answered I could not understand what she said. She said the greeting so fast it was not comprehensible. Not sure if this place has a manager to train staff. The staff are rude, if you can find someone to help you.
They never have the ink I need for my printer. I would say I have been in the store about 5 times this year to get ink for a printer (I bought from them this year) and they were out of stock. It was the same for my last printer too, a different brand.

This store really needs to get it together, and staples in general. I’ve had multiple problems at this store with online orders and in store purchases. They barely carry any inventory and honestly don’t know what they are doing. Stay away from staples, go to Office Max instead.

They were over it immediately. Don’t know if it’s incompetence or just rude. Go somewhere else for sure.

I worked with both Mike and Tyler for a printing project for a flyer a few weeks ago. They were personable, helpful, and worked very hard to make sure that I had the correct color, quality, and overall presentation of my printed materials. I will no longer use any other local printer, since Mike was able to provide me with the best price possible. I am extremely happy with the service I was provided from Mike in the Print Center, and he has my business moving forward for many jobs like these.

JON was very helpful, knowledgeable and friendly in helping me find what I was looking for and making the best decision for my needs and my budget. He even helped compare prices and availability from other Staples locations.
Thanks, Jon!

Horrible service. I went in for a particular external hard drive and the sales associate on the floor barely spoke any English. She asked another associate to help me, but that associate admitted she knew nothing. Really?! The associate who admitted to not knowing anything, paged another associate who never came to help me. My question for this particular Staples is, «Who is responsible for hiring and training?» I do NOT recommend this location.

Let me join the masses of displeasure here. To be quite honest, I’m not even sure where to begin outlining the failure of a business model this place represents. The most egregious is the customer service. Considering the vast array of options available: FedEx, UPS, Kinkos, Best Buy… and the list goes on and on… people come back (and are willing to pay a bit more, just ask Jim Nordstrom), for good customer service.
With that said, higher prices, terrible customer service (and can I please have that with an eye-​roll and 30 minute wait), no thank you. As this is a franchise, I would encourage the owner, who I assume is in it for the money, to take a closer look at his company and its employees.

I hate coming here. There is never anyone to answer questions ever. They are almost always out of everything and you can never find what you want. Came in to get a calculator place was bare. Then when you finally find what you want the lines are always huge at checkout. This place is terrible.
Update 10.21.15. I literally hate this place went went into by a pen walked in looked at the lines at the cash register and realize everyone had been waiting a super long time. The lines were really long I just decided once again to turn around and walk out and forget about it I don’t understand how the Staples can have such terrible customer service and literally no one at the cash register’s

I needed a universal power adapter for my trip to Argentina and I called the store beforehand to ask if they had any in stock. The lady on the phone said they had some so I told her I would come in. Once I got there, they were out of the product and I was very upset since I called in before. An employee named Ruben brought them back from this by trying to find it and then ordering it for me online and giving me a discount on the product. My dad buys all his business stuff at this staples and they would have lost our business, but Ruben’s customer service really made up for it!

Clueless employees, long lines, «come on» promotions. If you need copy paper, it’s cheaper at the CVS and you’ll get in and out more quickly. If it weren’t the only game in town, I’d never set foot in this place again but, since it is, I’ll probably go back in a pinch. I’d rather beat my head with a brick – it’s less painful

This has been my go to store to buy office and school supplies for over a decade now and I have never been disappointed. For the people looking for help with their printers and stuff, you are at the wrong store. Remember, this is staples not best buy. If you need pens, a binder, day planner, or a poster board… Then choose staples. The store is easy to navigate, if you need help all you need to do is look up and there are plenty of signs indicating where everything is.

You can see by my mostly very positive reviews of businesses that I’m not a hater. However, this Staples location is a disaster. Either they are in the process of shutting down the location or the manager is very poor.
My office is close to it so I’ve been in there at least 6 to 10 times in the last two months. I have not had a single satisfactory experience there. There are always items all over the floor and the people at the checkout counter do not seem to know what they are doing.
You must avoid this business. Tonight there were at least 12 people in line. There were only two young women on the registers and one of them was not helping any of the customers. There were two employees working in the printing area, which has its own Register. Once before someone in that department used their register to check me out. Tonight they refused to do it, despite the long line. Seriously, there were people in that line that had been there over 20 minutes. I finally had to put down my items and leave the store because it is getting so late. I have now driven to the Office Depot in the Stater Brothers and Target shopping center and I’m hopeful that things will go better for me. It is a much better run store then that Staples.
UPDATE!
I am now already out of Office Depot. I was in and out in under 10 minutes. Seriously, four different employees crossed my path and asked if they could help me find something. They had the things that I needed in stock which staples did not. I would guess that Staples must be in trouble. The local representatives are almost always an accurate reflection of the situation at the top.

Pretty terrible service– anytime I’ve been there for printing servies, something is always broken. And its never communicated to you at the beginning that these tasks can be completed because of the failure in their systems.
The staff isn;t helpful or apologetic.

Staples… I’m kinda forced to come here due to its proximity to my home office. Really the only thing I love about it is that its less than 5 minutes away. The parking lot is a death trap, and the customer service inside isn’t much better.
The lines at the check outs are sooo long, and super slow… and I find it annoying that they Staples rewards card doesn’t add points on itself but you have to watch for coupons via email or in the mail. Not very sustainable.
**this isn’t their fault, but Solana Beach outlawed plastic bags so be sure to bring your own if you happen to come to this neighborhood.
I’ve gotten a million things copied here, literally probably 1 million things. And think, out of the 1 million things maybe one experience there was A-​OK. Other times I’ve dealt with rude staff, broken printers, our of order machines… and the worst thing? If you complain about say, a broken paper cutter or stapler in the do-​it-​yourself section they basically will tell you it’s a privileged that you even have the option. Yep, I had a girl tell me that «They don’t even have to provide paper cutters so if it’s broken they sell them and I can buy one.»
Sigh. They have all the stuff you need, I don’t find the prices to be noticeably high, and they’ll keep getting my business cause it’s nearby and there isn’t another option. It’s a case of supply and demand and I don’t expect the customer service to improve as a result.

Pretty typical Staples. The employees in the copy center have been helpful both times I’ve been there this month.