Pyramyd Air

If you use a different «ship to» then your «bill to» they will put your order on hold. They did this TWICE even though I placed a second order 1 week later using IDENTICAL CC, Addresses etc, That’s not the big issue. On my 1^st order I called their 888 customer service line 6X over 2 days. For FIVE of those calls I was placed «on hold» for over 10 minutes before I gave up. There was NOT an option available to leave a msg during these calls. Finally on the 6^th time I got through. When I mentioned the difficulty getting through, no apology. It get’s worse. In addition to an email notifying me that the order was on hold, they also left a msg from a 216 #. During that same 2 day period i ALSO called that # 2X. The 1^st call I did get a chance to leave a msg, which I did. It was never returned. My 2^nd call I was on hold for 32 minutes before I gave up.
On my 2^nd order I called 4x in 1 day, ended up back on the endless «hold» for 10 min/​call w/​o an option to leave a msg. Finally, disgusted with this LACK of customer service I cancelled the order via email. Will this order stay on «hold» forever? Will it get canceled? Will I get a refund? Maybe they’ll ship it? AVOID THIS COMPANY. PUTTING THE ORDER «ON HOLD» SIMPLY DUE TO A DIFFERENT «BILL TO» AND «SHIP TO» IS A PAIN IN THE ASS. NOT BEING ABLE TO RESOLVE THIS VENDOR CREATED PROBLEM IS UNACCEPTABLE. AVOID! AVOID!

I purchased a Benjamin Marauder .22 with the «10 shots for $ 10» service and it arrived in perfect condition. Since then I have placed at least 6 orders for other items: Crosman 2100, Beeman, etc and they all arrived either on the day promised or before. PA knows their stuff. I particularly like their product reviews where they mention any differences between what they saw and what the manufacturer stated. I measured the Marauder with my own chronograph and my numbers were similar to those reported by PA. Nice.
Several months ago, I did a review of an item and rated it poorly. I supplied data and detailed reasons why. A week after my comment I noticed that item was no longer for sale. They stopped carrying it. Great response.
I trust them. That is why I keep coming back.

I’ve been buying from Pyramid for around 15 years now. Their prices are not the lowest, but they’re not the highest. Service wise they’re pretty responsive. Their shipping costs tend to be high for inexpensive or small items, as they generally use FedEx instead of USPS services, but you generally get free shipping with purchases over $ 150– although you often get the choice of shipping or 10% off. All in all, an honest business to deal with.

Ordered a Benjamin Marauder 22 cal rifle. Shipping was extremely slow. When I finally received it the packaging was poor and tore up. When I opened the package there was 2 pellets in the magazine already. There was a notch in the stock to make power adjusting easier. I think I received a used gun.
Second order was a package of JSB pellets. I tin of 500. I paid $ 7 dollars for shipping and it’s been 9 days so far and just checked the tracking and they wont arrive for another 3 days.
I wont be doing business with them again.