The Wine Line

Dennis was awesome! He arrived at 10:30 on the dot. He really made our day amazing. He even stopped at a few places just for us! Jason, the owner, was easy to work with and honored the Groupon price.

Jason was SUPER accommodating in having our driver take us to specific wineries. Dennis, our driver was fabulous, gentlemanly helping me on and off the van. He was well informed about the area and wineries and made some suggestions on furthering our enjoyment of the area. The lunch from Panino’s was really good! Loved that Dennis provided us with water and gluten-​free snacks between our stops.

What a wonderful way to spend my husband’s birthday! Jason was very helpful over the phone before we scheduled the tour on line, and our driver Tommy, was knowledgeable and attentive. We had great conversations with him about the wineries in the area and others he has tried. Lunch from Panino was included in our package, and was superb — generous portions and delicious. We hope to do this again with friends in the future!

Jason did reimburse me for the cost of the other tour we had to take on this day. He has also comped a trip for two on the Wine Line for my husband and I. Though we were very disappointed with his service on the day of our reservation, he has gone above and beyond to make it up to us.
Thanks again, and I am looking forward to using the Wine Line in the future!

If I could put 0 stars I would.
This service is a joke.
I went several years ago because a friend of mine referred it, and had a blast. It was Greg and he was training his friend, Alex. Wow. That was so much fun.
I went about 2 weekends ago– wow. It’s a joke now. The girl driver (I don’t even remember her name) creeped me out, and it was silent the whole time. No music or conversation. Jason the owner is a joke. He told me his brother was in the band Sublime. Makes sense– he is probably a junky too.
If you are reading this I would recommend another service.
Or bring back Greg and Alex– they made it worth wild and knew how to have a good time!

I wish I could give them negative stars! I booked them for my sisters 40^th birthday 4 months in advance and received a confirmation email stating they would call the morning of between 9:30 and 10 to give a pick up time. Well the morning of our scheduled tour there was no call then when I tried to call the office it stated they were closed on Sunday’s and the voicemail was full. I cannot tell you how disappointing this was. Thankfully there is a new Über wine service that was available and ended up being cheaper than this «Hop on the Wine Line» tour. We had a great time, no thanks to the Wine Line. I still have not received an explanation. DO NOT BOOK WITH THEM and expect them to show up.

we had an excellent time. we hit the specific spots we wanted and the spots our driver recommended. very helpful and attentive. ninety minutes after being dropped off he came back to return our $ 5 umbrella, ella ella. he gets an a. a.
tip: all inclusive has its perks but not being inclusive means the driver is not limited and can be more adventurous.

Celebrating our 29^th wedding anniversary by taking a tour. We used this place a couple of years ago. There were two other couples and Dennis was the driver. He was friendly, courteous and we were never rushed. Made four stops and went all the way till 5pm. Maybe it was our lucky day but had some VIP treatment at two of the wineries. Definitely a relaxing day with friendly people and much more enjoyable that taking a tour with 20 people. Great service, delicious lunch and awesome wine. A must repeat… AWESOME!

HOP ON THE WINE LINE… IF IT SHOWS UP: BUYER BEWARE
I was part of a large party who signed up for the wine line in Santa Barbara. The reservation was confirmed months in advance and we were told that one week before the event we would receive an email with an itinerary. One week out, we had not been contacted by the company and so we reached out. We left several messages over the course of 3 days and no one returned our messages. Finally, we made contact and were reassured that our reservation was confirmed. The person on the phone even told us our driver would be Brenda and that she would call around 9:30 AM to schedule pick-​up time between 10:30 AM — 11:30 AM. We are still waiting for our driver to call.
We called the morning of our reservation (10:00 AM — after the driver was suppose to call) to let the office know that we had not heard from the driver and they claimed they were going to have the driver call us. No one called and the office stopped answering my phone calls. Then, in an act of desperation, we had the concierge at our hotel call and guess who answered? Don’t worry, they lied to the concierge too so we didn’t take it personal.
I understand that there are unforeseen circumstances but to flat out lie and then ignore us is unacceptable. Had they told us at 10:00 AM that no one was coming we could have an opportunity to schedule another company and salvage our trip.
PLEASE THINK TWICE. CALL THE CONCIERGE AT YOUR HOTEL AND ASK FOR RECOMMENDATIONS.

BEWARE THIS PLACE IS A SCAM! We made reservations for my mom’s 50^th birthday 2 months in advanced with the Wine Line. Weeks leading up I was unable to reach anyone on the phone to answer questions we had. Day of our reservations our driver never showed up! Our calls also went ignored. Very terrible customer service and very disappointed as this company ruined my moms surprise weekend get away. Please be aware and use other local wine tours in the area. Thankfully our hotel, the Fess Parker was kind enough to recommend a local spot near by to go wine tasting. The hotel is also aware of this horrible experience, feel free to ask the concierge at the Fess Parker for other reputable wine tours. I hope this review will help at least one person to not go through what we went through.

I agree completely with the other reviewers… This company is unprofessional and their 72 hour cancellation policy certainly does not go both ways. We booked this tour and received a confirmation email assuring us that they had our reservation and confirmed the location of our pickup. They were supposed to call the morning of to confirm the time of pickup. Not only did they not call but they didn’t bother to answer their phone or return messages or email. This was so disappointing especially since I was visiting from Pittsburgh and only had one day for the wine tours. We waited until 11:45 and realized that they weren’t just running late and too busy hustling to get us to return messages but they had no intentions on answering or coming to pick us up. We were so very thankful to all the other wine tour companies in the Santa Barbara area that actually answered their phone and made phone calls on our behalf as well as recommendations for other wine tour companies that could possibly accommodate us– especially DeeTours and EOS Santa Barbara wine tours and transportation. Dee personally made phone calls to other wine tour companies that she thought may help us and Adam at EOS came through for us by actually calling in an extra driver to work and creating a custom tour for us at a great price! The Wine Line should take some tips on professionalism from these wonderful companies that cared about customers and making their day.

We decided that we didn’t want to take a traditional wine tour because we wanted to be able to pick and chose what we wanted to do and how long we wanted to stay at certain places. So, after doing some research we picked the Wine Line as our chosen wine tour because it allowed us to chose our own wine tasting adventure.
Our driver, Brenda, picked us up right when she said she would and we were off! the other 7 people on the shuttle had paid for the all inclusive-​tour so they were deciding which of the four wineries they wanted to go to during the day, but Brenda made sure to ask us what we wanted to do. We were flexible, but definitely wanted to go to Firestone Vineyard for a 1:15 pm tour. She recommended another vineyard to go to before then, dropped us off and took the rest of the van to their chosen first vineyard. After about 40 minutes she came back and got us and dropped us off at Firestone right in time for a tasting and the tour. (The tour was very interesting, btw).
While the rest of the group was eating lunch, she picked the two of us up and dropped us off in Los Olivos and asked when we wanted to be picked up.
Los Olivos was great! We loved being able to just wander around and pick where we wanted to taste. It was a perfect situation for the two of us.
This was a great tour for us because it wasn’t the traditional type of tour where the wineries are chosen for you and there’s a stricter schedule to keep. We liked not having to worry about driving afterwards and being able to relax and enjoy our day.
The rest of the group who had chosen the all inclusive package seemed to have had a great time as well.
If you’re looking for a fun time and a non-​traditional wine tour definitely check out the Wine Line!

A friend and I flew to Santa Barbara for a long weekend and made a reservation for a Sunday tour with The Wine Line. We were told to expect a call the next morning telling us when to meet the pick-​up driver. When that call came, however, it was the owner telling us that there had been a mix-​up and no drivers were available. He said he wouldn’t charge us and then threw out a bunch of phone numbers for me to call to see if another company had room for us.
We were leaving the next day and so it was important to us to do a tour that day, but in my experience, a respectable company would have made arrangements for us to join another tour rather than have us out-​of-​staters trying to do it ourselves. A. It’s professionality, and B. He knows people in the business.
Thankfully, we were able to be accommodated last minute (like 15 minutes later) on a Cloud Climbers jeep and we loved it.
Next time there’s a snafu, try fixing it first. Particularly when your customers have to abide by a 72-​hour cancellation policy.

Brenda is the best!!!
Wine line is killer. Drops us off and picks us up and a sandwich. But Brenda killed it as an awesome driver. He was very helpful nd super informative even have us places to hang after we were done.
I was super impressed with wine line services
Did I mention Brenda was awesome!!!

We had a terrific time with The Wine Line this past weekend. What a great model allowing passengers to select the wineries they’d like to visit for the day (instead of having a set list of stops which you may or may not be interested in). Mike was absolutely terrific — very personable, gave us great suggestions which were all spot-​on, and created a very relaxed trip for us. We never felt rushed and were never left waiting. The whole day was absolutely perfect. I’ll definitely use The Wine Line for our next trip — see you soon!

Great tour of the local wineries! A couple of things that really stand out about The Wine Line… 1) BRENDA is a wonderful guide! She is funny and personable… we felt like we had known her forever. 2) This is the ONLY tour, as far as I know, that picks you up FROM WHERE YOU ARE STAYING and delivers you right back there after the tour… NO worries about drinking and driving!!!
What a great idea!

My fiancée and I were looking for a winery for our wedding venue in th area so we took this tour to see a few places. We specified that we wanted to see specific wineries, and our driver/​tour guide totally accomdated us. A personal touch was that he went inside and introduced us to the tasting room hosts and let them know we were interested in their event packages. He was also friendly, professional and well-​versed on the region and its vineyards. The vehicle was comfortable and updated and we went to more wineries than we have on traditional tours in the area. He didn’t have to give us a guided tour but he volunteered and we learned a lot!
We’ll use this in both Paso and Santa Barbara from now on. Totally beneficial for seeing lots of wineries and just an all around good experience!

I haven’t been on any wine tours prior to this one, so I have no way to compare but the Wine Line has definitely set my standards very high! I had a great experience. Not only did we go to some great wineries, but we had a delicious lunch and an awesome driver! Jason, who’s owns the Wine Line, was really fun and made our trip a very enjoyable one. Maybe it’s because he said we were his favorite group, and who doesn’t like being called their favorite. But I’m sure he says that to all his groups… ;)
We were promptly picked up at our hotel at 10:30 and dropped back off at 4. It was an amazing day in wine country. My favorite winery was Kenneth Volk. They had an amazing selection to choose from and very informative and friendly sommeliers.
Overall, I would definitely recommend this tour. Not only do you have a driver aka, your own personal DD, to take you all around, but you get to visit 4 different wineries and drink some amazing wines. We were provided with snacks and refreshments as well, not too shabby. Comfortable van with AC made our ride very much enjoyable.
We snag a great deal on Groupon so if you ever see that deal come up, jump on it! You won’t regret it!

Got some groupons for this company with 3 of my girlfriends. Easy to book and very friendly on the phone.
We got to our hotel and waited for the bus but it was already 15 minutes past arrival time so when we called the person just said he will be there soon in a bus you can’t miss it. So we waited andnit turns out the bus we couldn’t miss was a white van with no markings and tinted windows. The driver Greg was very nice and explained that the normal bus was already I. Use so he took this one. Checked our groupons and ids and off we went.
We were sharing the van with two other ladies and instead of dropping us off all at the same time he would drop one party off then take the other somewhere else and go pick the other party up and kept doing that for 4 wineries. I didn’t like that. Sometimes we felt stranded.
The wineries that we were taken to weren’t the best. It must have been the time of the year. But the only wines that were shown to us were chardonnays and syrahs. I wanted to get my hands on some good dessert wines but no such luck. We got our lunch after the second tasting and that was the best oart. Compared to other wine tastings I’ve gone to this was just ok.

I booked for a group of 8 for The Wine Line in Santa Barbara. So far, their Saturdays are booked through the 20^th of August! Act now if you want to wine taste on a Saturday in the summer months!
Thus far, booking was very easy and professional through the phone. Can’t wait to go in a few weeks and update the review!