Goodyear Auto Service Center

This place doesn’t get or care about customer service. Told me car would be done the same day, but didn’t check to see if they had the tire in stock. Get a call in the evening (hours later) telling me they had to order and wouldn’t be done until sometime the following day. Too late for me to find another place to go or figure out transport for the following day. Told them they should check to see if tires are in stock before promising to deliver same day… simple enough, but they didn’t acknowledge that they did anything wrong. Oh well, will take my business elsewhere.

Wayyyy over priced. They actually wanted to charge me $ 70 to change a brake light. Really, are you out of your freaking mind. Then he tried to feed me some crap about doing other checks. I didn’t come for the other checks, I needed my brake light fixed, that’s it. How about just giving the customer what they want, and stop trying to milk us out of money for services we didn’t ask for. By the way, I took it to my dealer, and they charged me $ 14, and they replaced both of them! Go Acura!!!
This place used to be an OK and trust worthy place to go. But lately your services take too long to complete. An average 30 to 30 minute job literally takes you hours. No joke or exaggeration, hours for the simplest job. On top of that, your prices are way too much for some of the services. Tire jobs are priced at the high end of the market, I get it, you need to make money. But some of your other prices are just rip offs. About 2 years ago you quoted me $ 2600.00 to do some work on my old car, I took it some where else (actually to the mechanic right down the street) and they fixed it for $ 280.00! I understand that your in business to make money, but you should really consider making some of you prices more competitive, your loosing business for 2 main reasons; 1– The time it takes you to do the simple mechanic jobs like oil changes, brakes, and the things that should only take an hour, not all day! 2– Your prices on some of your other services, You have to admit that YOU wouldn’t even pay what you quoted. Unless you purposely quote high knowing that the customer will go elsewhere because you don’t want to do that job. Which is working, but I think the best thing to do is to be honest and just tell them you can’t do that. I really hope your establishment improves in the next few months, your at a good location and it’s very convenient for a lot of people in the area. I think once your reputation improves, more of the people in the area might use your business.

Booked an appointment for 1 PM. Told them from the very beginning that I needed to leave by 4:30 PM. 4 PM arrives, I ask (not them proactively reaching out to me) what the status is and they say it won’t be ready until 8 PM. 7 hours for an oil change? Enough said.

Not sure why all the bad reviews! I work in the area and come here monthly for an oil change. I make an appointment the day before coming in and they are always quick and professional! I am able to get my oil changed with time to spare on my hour lunch break. Really convenient for my schedule.

I came this morning around 10:30am for tires, they said 2 hours, so i left came back by 3pm and my tires were on but they never checked for the free alignment then when they said i needed 1 i decided well being that its on the lift get it done, big mistake, service very slow and they seem not to care, uff 5:10 still here.

I’ve been coming to this location for 7 years. Recently I’ve sought out other tire and auto shops. They used to be well pulled together, organized and timely. Today I was in a pinch and I dropped my car off at 8:30 in the morning to have a tire patched by lunch time. Upon my return at 3:40 I found my car up on the lift. They just began repairing my tire. It seems that their performance today seems to be in accordance with their previous reviews on here. As I promised the manager, this will be the absolute last time I ever bring my vehicle here.

Took way too long to get anything done. I am currently waiting in the shop for my car, and it took them the entire 9 to 5 on a Sunday for my brakes to get changed. Completely a waste of time.
Only redeeming quality is the guy at the desk was nice about it.

Goodyear advertised an oil change for $ 18.95 ($ 21.25 with disposal fee) so i purposely went out of my way to bring both my car and my wife’s car over there to get their oil changed. They didn’t do both cars at the same time because «that would create a glitch in the system.» WHATT?
Okey dokey, so we waited for my wife’s car to get done first. 45 min later, guy comes out, tries to sell me tires, alignment, and whatever else. No no no. Ok. On to the total… it came out to $ 29.75. I asked him what happened to the $ 21.25 special advertised online and he said they had to put an extra quart of oil in the car, so they charged me extra. They also charged me an additional disposal fee.
Is it a lot of money? No, but I’m just tired of this bait and switch nonsense. Needless to say, i left without having them service my car (which, btw needed a lot more work done). Good job making that extra $ 8 guys, you missed out on a lot more. Our two cars will be serviced elsewhere.

Terrible customer service and very unprofessional people! Got an appointment for 4PM for two new tires and was told that it would take an hour. They call’d me two hours later saying that they just realized that the tire they have is the wrong size and that they need to order another size in for the next day. So, I waited for two hours for nothing!!! And when I asked the guy in the front desk why it took him this long just to tell me that they have the wrong tire, he simply said «its a mistake» with the most arrogant expression ever. Keep in mind that I even got the appointment in the first place after talking to them over the phone and after them telling me the tires that they have will fit my car.

Do not recommend to go on weekend, customer service is lack of patient and not professional. For requested check point, not even mentioned on the paper work.
The store coupon for some reason, it can never be applied, always gave hard time and refused to accept the coupon. Not so happy experience and will never go again.

They took 1.5 hours to fix align my wheels. Do a full vehicle check which is complete bs and try to find any thing wrong with your car that they convince your car will fall off the road if you don’t fix. I am very experienced with cars so I can tell when this is happening and just say no but I witnessed many other customers get tricked into being overcharged. I asked for a quote for a fix they said 300 I was able to get the same job down 2 miles away for 140.

Do not seem to be on the ball! My stay should be a lot shorter for what I brought the car in for. Had nail in tire and came for oil change. After 1 hour and half they call me like I’m done and say car is ready and nail is gone but did not do oil change. Now here I sit! Lets see how long it takes!

This place is absolutely terrible. I called my tire company, Dunlop (owned by Goodyear), to inquire about the treadwear warranty and they required me to go here for an «inspection.»
All these guys were supposed to do is inspect the tires and measure the treads. That is all I authorized. Well the inspection was supposed to take 20 min, after an hour they ask if they can talk to me. I knew I had a slow leak due to a puncture in one of my tires. When they talk to me they try to tell me that in addition to the puncture wound, the tire is leaking out of the air fill valve. I told him there is no way, I have filled that tire at least ten times and I tested for air leaks myself. I ask him right away to show me so I can see the tire. So I go into the back expecting that they will spray a soap solution on the tire and that I will see the bubbles. Instead, I am horrified to see my tire completely taken apart and off the rim and a tech that looks like he is 16 years old messing around with my tire sensor, using all of his weight with some pliers in an attempt to turn it.
I immediately start asking why the hell my tire is being torn apart, I have not authorized them to do work on my car. Well they said that they called Dunlop and that Dunlop authorized them to replace the inside part of the air valve for free. I stopped them and said «No, Dunlop told you that it would be free, Dunlop cannot authorize you to do work on my car, this is my property and I own it, you cannot work on it without my verbal or written authorization.» Well, then the bad news starts coming. It turns out that the tech there messed with the air valve (which is connected to the TPMS sensor enough so that he claimed he «could not remove it because the sensor is broken.» So I tell them I do not want it fixed, it is not broken, put the tire back together and I am leaving. Well guess what? They bleeping broke my TPMS sensor. Then they start using language of «Well we will not make you pay for labor, but the part…» I said no way, I was just supposed to be getting an inspection here and then they say well they can put the spare tire on. Then I really started fuming and I told them that if they did not put my tire back together with an operable sensor then they were going to have hell to pay.
Finally, they say okay they are going to put in a «new sensor» and put the tire back together. At this point it is 4 PM, I walked into the place at 1:30 PM. It takes them another hour to destroy my sensor and put a new one in– please see the picture I attached of my destroyed señor for reference.
This place is the worst. I have never been so disgusted by the lack of professionalism at an establishment. Especially because in my 3.5 hours waiting at the Goodyear place, I carefully noticed that they tried to tell EVERY SINGLE person that they needed an additional repair. It was everything from oil plugs to brakes that they were trying to tack onto people’s orders. And this is the kicker, after they mess up my car– they have the gall to try to ask me if I want the tires done there and try to convince me that I need all four of my tire sensors replaced. What??? What planet are these people living on???
DO NOT GO HERE. They are not to be trusted with your property. This is a real shame that Goodyear must be instructing its sites to increase margins by tacking on services. I have never seen such a blatant disregard for the customer and such an obvious attempt to bait and switch every single customer so as to increase margins. Its a real shame, I guess Goodyear is just another American company that is going to lose its base by providing crappy service and somehow expecting that in a competitive market, people won’t go elsewhere. I am getting my tires redone today at a local shop and I am getting Hankook tires– they are a South Korean company and as much as I like to support US companies, Goodyear has done nothing to deserve my business or respect.

Scheduled an appointment for an oil change at 10AM the next day, and was told I’d be done in approximately an hour. My car was not brought in and worked on until 11:30AM. I sat there until 12:40PM when I realized that my car had been sitting there 10 minutes and no one informed me that it was ready.

They are horrible, I made an appointment for oil change last Sunday for 1PM. I got there on time, the guy at the front was dealing with two customers at the same time, i know that one of them got pissed off and left. When it was my turn after one hr wait, he told that it would be another three hrs wait !!! Do these guys think they are the only shop around, what pissed me off was why bother making an appointment if they will make you wait four hrs before they even start servicing your car. It was a waste of my time. I will never go back there.

RIPOFF, RIPOFF, RIPOFF.
I imagine they’re able to stay in business simply because there aren’t a lot of nearby competitors (especially in walking distance). Consequently management here must see this as an excuse to gouge prices and take advantage of peoples’ inexperience with cars and/​or inability to get to other garages.
I’ve had too many negative experiences to completely list here, but here’s just a few highlights:
*Dropped off my car for a battery change. Hours later I was told that the battery «housing was rusted shut», that the battery couldn’t be removed and that I’d have to have the entire housing dismantled. Suspicious, I took my car back without following their suggestion and took it to a local mechanic instead… who changed the battery without incident in 15 minutes.
*Girlfriend had a Goodyear coupon for an oil change and dropped the car there. Desk clerk assured her that the coupon was valid. She came back to pick up the car and was informed that they would not honor her coupon because a discount had already been calculated into the store price (???). They refused to return her key unless she paid full price.
*The final straw was when I dropped my car in the morning for a simple tire patch. I figured, despite their incompetence in other automotive areas, surely tires were no problem for GOODYEAR. Sure enough, I was told they’d have no problem getting it back to me shortly and they’d give me a call soon. Hearing nothing, I called 5 hours later for an update and was assured my car was «next in line». Went back a couple hours later and my car hadn’t even been touched. I asked for my key back in frustration. Took my car to another garage the next day, who not only charged me less than half of what Goodyear would have… but also had the tire patched… you guessed it, in 15 minutes.
Automotive issues are always frustrating and are always a part of vehicle ownership… as such, a good mechanic/​garage, that respects you and treats you fairly, goes a long way towards easing that frustration. You definitely do NOT get that here.
Do yourself a favor… get yourself a ride or take a taxi and venture out a little further. You’ll end up saving yourself a lot of time, money and disappointment.

My bro worked here. Honest people. They know their stuff. I know it says Goodyear, so you just assume they just do tires. Actually, they do more than just put on tires and balancing them. They do brakes, oil change, engine work, etc. Plus, they are next to a food strip mall so while you wait, you can have chinese, italian, filipino food!