American Auto Gallery

SCAM ARTISTS
Sold me a car the looked immaculate, 66k miles, passed inspection, but had a vibration during test drive. Guy tries to pass it off as old tires. I take it to my own mechanic, says it had a problem with suspension. So the dealer has the car out of service for 23 DAYS and all he does is replace a «transfer case». Doesn’t give me work orders. Car still broken when I pick it up. Turns out it needs a whole new transmission, axles are cracked, unsafe to drive. When I try to return it for a full refund as the law allows, he tries to charge me a $ 400 RESTOCKING FEE. That is ILLEGAL. So now I have to SUE them because they won’t do the right thing. DO NOT BUY FROM THESE GUYS.

This place is the worst dealership around. I bought a BMW during the winter time I thought I was getting a good deal since I paid cash. The second day I bought the car all the lights came on the dash. I took the car to my mechanic and he plugged in his computer and it had so many problems that he said you better go and get your money back or tell them to give you another car so I called max the owner of the dealership and he got upset and gave me an attitude and told me to come in for the mechanic to see it. The mechanic said it was the battery so he told max to order it, it seem he was upset so the battery came back and the mechanic said it wasn’t the right one. They had to order a another one. So I was upset being there for 3 hours to get a battery it felt like it was –10 in his office no heat at all. So I asked him how long the new battery will take to get another battery. He flipped out on me saying that I was making excuses about the car, that I was the worst customer he had, so I respond back and I told him I wanted my money back and that’s not how you treat your customers if I would of know the car had issues I wouldn’t of never bought a car from him. Than he tried to hit me and his brother and the mechanic had to separate us. Finally I got the battery, than my sunroom stopped working. I just left it like that I didn’t want to talk to the max anymore. The time I was there waiting to get my cAr fix 3 people came in complaining about the cars they just had bought. THIS PLACE IS A BIG SCAM! THEY DONT CARE ABOUT THE CUSTOMER SERVICE AND SAFETY. PEOPLE DONT BUY CARS FROM HERE !!!

As others have warned, DO NOT BUY A CAR FROM HERE.
I bought a 2005 Focus from here. After paying cash for it, I collected the car a few days later (two days after I was told it would be ready). I drove to the grocery store before parking it outside our apartment.
Two days later I drove it for the second time. Less than 30 miles into the journey the car completely broke down — engine, steering electrics, the whole lot. Had the breakdown happened 10 minutes earlier I would have been in the middle of the freeway without the ability to put on the hazards. I rang American Auto Gallery to report the breakdown and was told the owner Max was not there and they could do nothing until he returned. I rang again and was put onto an obnoxious mechanic who did nothing but shout at me rather than help me. Finally, I got Max on the phone. He seemed absolutely unperturbed by the fact that a car he had sold me less than two days earlier had completely shut down. He wouldn’t even come and tow the car. I had to get my insurance company to pick it up. When I got the car to American Auto Gallery, Max acted like I was being completely unreasonable to be upset about the fact that car he sold me could have killed me less than 48 hours after purchase. His despicable lack of consumer service and/​or conscience just added insult to injury. He claimed the alternator went and then acted like he was being some kind of saint for putting a new one in. I tried to get my money back, but the car had 127,000 miles on the clock, just 2,000 outside Lemon Law. I tried to go through the Better Business Bureau but they were no use. In the end I had no option but to take the car back after Max had threatened to charge me for storage for it.
The altenator turned out to be just the start of my problems with this piece of s**t car. There was a gap at the base of the windscreen which let air in once you got over 40 miles per hour, which was less than ideal during a freezing New England winter. The CD player didn’t work because a CD was stuck in it. And then four months after purchase, two of the cylinders went, which cost me nearly $ 700 to replace. Sufficeth to say, I never felt safe or comfortable driving the car after the initial incident and the attitude of the owner, Max. Dealing with this company ended up costing me several thousands of dollars. Don’t be fooled. You’re better off buying from someone reputable. It may cost more in the short term, but it will save you a lot of money and grief in the long term.

Ok i can understand some people frustration but you have to take in account how many cars are sold a year, this is just a few mybhusband and i just bought a carboff of them max who owns the place i believe, i have had a great experience even tho the car needed work i took it to my mechanic he told me what needed to be done max and my husband negotiated the price so the repairs would be covered, then there were a few other small things we called max and he was wonderful he paid to have our car have 4 bran new tires and 4 wheel alignment, now i paid cash when purchased, so he didnt have to do that but knowing i had to put extra into he had no problem paying for it, i was sceptical at first from buying from them because of the reviews but i can tell you from my personal experience they were wonderful, i have only had my car a month if something goes wrong which its running great now but if something does i wouldnt hesitate to call him !!! Yes i would buy from him agaim max thank you pat and i love the new car

These guys sold an unsafe car to a friend, got her to sign off on nixing the lemon law rules, she went back right after with a broken motor mount, o2 sensor, faulty driver side headlight, and non working horn. They said they’d pay for repairs to get it past inspection, they didn’t even look at the vehicle and just passed it. Currently am helping her negotiate her legal rights as well as researching how to get the car safe as well as report them for fraudulent inspections.
you get cheap, you get what you pay for, these guys are nice till they have your money and signature.
legal actions and report of these guys to the proper authorities are pending, this will be updated.
The reason I’m writing this is one I’m concerned for my friend’s safety, as I was jealous of her awesome deal, and if she hadn’t bought her lemon I may have ended up with it. Day of purchase I was all warm and fuzzy feeling like I wanted to go their sing their praises and give them business as a referral, till the reality of their sketchy organization came to light.

I recently got a flat tire right outside American Auto Gallery — they changed my tire for free! I tried to give them money, and they refused.
They were very nice, friendly and even helped me back out onto Mystic Valley afterwards.

Slime, complete slime. I bought the most expensive car on lot in cash, and they put bald tires on the car that popped the first day of driving and the spare came with a bubble that happened to explode when I was driving and happened to seriously wreck the side of my newly purchased vehicle. I had even specifically notified that the tires required replacement and they told me «ya we will replace them in a week» and when i called and told them that the faulty tires they sold their most expensive car on lot with, blew out and caused an accident, all they had to say in reply was «we have another car for sale like the one you bought if you want another»

Slimeballs tried to say my review was fake. Well it is not fake…

Update
I recently learned that the dealer mis-​filed the loan and instead of filing my father as the co-​signer and myself as the primary applicant, he did the reverse — so now my father is the primary contact on the loan. I understand that «you should always put the strongest applicant first» according to him but I explictly requested to be the primary person on the loan for this process.
Lastly, the license plates he gave me, were mounted using 2 rusty screws each — the guy cheaped out on screws, and as a result one of the plates fell off and was lost somewhere.