Dick’s Auto Body, Inc.

My BMW 328 was rear-​ended on a rainy Friday evening (we were all stopped at a red light. When the light turned green, the guy behind me did not remember that there are 4 cars in front of him and started to go and drove right into my trunk! Anyway…). My car was only 3 years old and I was thinking of taking it back to the dealer’s body shop, thinking you may get parts and service faster. After doing some online searches over the weekend on places that specialized in doing BMW body work, I found Dick’s Auto. This place is really the best. They are extremely professional, helpful, and keep great communications. They happened to be one of the prefer shop of my insurance so it kept the hassel of having to deal with insurance company to the minimum. Frank is wonderful. His shop not only did great work, he also helped me initiated communication with the other guy’s insurance company to get promise for coverage for the rental car. They have relationship with a close by Enterprise and have a rental car delivered to their shop the day I dropped off the car. If I ever need body work done again, I will definitely go back to Dick’s.

Dick’s was recommended to me after I was rear-​ended this past winter. From start to finish, Frank had me convinced that I was in excellent hands. From explaining every step of the repair process to dealing with the insurance company to handling my rental car booking, I have zero complaints. I would absolutely return to Dick’s for future body work.

I had some minor damage on my car from car wash and I went to this place. I was first quoted about $ 800, then I decided to use my insurance, and the cost went up to $ 1000. Well, since I am just paying my deductible, I didn’t really care.
On the day I picked up my car, the repair job looked pretty good. As I was inspecting my car, I noticed that there was a long scratch on the rear bumper. I was pretty upset because it was not there when I dropped off my car. Of course they have to buff it out, but it’s a huge disappointment that they damaged my car while trying to fix it.
Now about 9 months after the repair, I noticed that there was some paint defect on the part that was repainted during the repair. I called Frank and he offered to fix it by replacing that part. But it would not be possible because the color was blended in with the rest of the car during the repair, and I do not want to go through that whole process again. I told him that I want to get a refund because the repair quality is subpar, but Frank told me that he wants to try all the options. I guess it’s easy for him to say because I am the one who has gone to the shop 3 times after I found out the defect. Why do I need to waste more time when the problem is caused his shop?
Bottom line is that I don’t trust this place anymore. Repair job was poor and damaged my car in the process. In addition, I couldn’t get a refund either.
I could not recommend this place based on experience. If you have a nice car and do go there, just make sure to check your car very carefully after they do the work.

I made an official Unilocal account just to write this review.
As a single woman, I’m wary of most auto body shops, but Dick’s Auto Body was probably the best experience I could have. I needed repair after a car accident, and Frank was very open and honest about the appraisal and options for repairs/​total.
He’s taking care of everything, from helping me understand the step-​by-​step procedures in this type of situation to speaking with the insurance.
So far, it’s been excellent! Will update this review as soon as I find out what happens to my car.

Okay, so I finally got a chance to do this today (after about 3 months of actually using their service). I barely ever write a Unilocal review but this place is worth it.
Car I have: 2013 A4 Pearl black
Repair needed: Someone rear– ended so there was a deep dent on my trunk handle.
What I liked:
— Frank makes you feel very comfortable and makes it a cakewalk
— They take care of everything — talking to insurance, adjusting bills, even the rental (I picked one from them and left it there without any hassle)
What I did not like:
— My car was with them for almost 3 weeks when the initial estimate they shared was 10 working days. Frank kept me informed through the whole process but that doesn’t change that I was driving some rental all this while.
Having to get your car repaired is never a pleasant experience but if one has to, I would recommend using Frank’s service.

I brought my Altima to Dick’s after a rear-​end collision left my bumper hanging off the car and the car’s exhaust bent beyond repair. Frank, the General Manager, was extremely helpful. He explained to me the appraisal-​insurance-​repair process, worked with the insurance company to ensure repair coverage, and even facilitated getting a rental car. Fully repaired, the car came back shining thanks to Frank having the car washed and the interior vacuumed. Good collision repair shops can be hard to come by and, based upon my experience, Dick’s performs high quality work while maintaining a professional atmosphere. Thank you!

We’ve all had to deal with auto body shops at various times over the years. It’s never a pleasant experience is it? Well that’s changed, if you live in the Boston/​Cambridge area, we’ve got something really different — professional, polite, friendly, articulate, customer-​oriented service. Thank you, Frank.

This is LONG overdue, so Frank, sorry for the delay if you are reading this, we were in the middle of a cross country move after the repairs finished.
So to the review… Dick’s Autobody get’s the best reviews I could possibly convey. I’ll start by saying that I took painstaking care in finding an autobody shop that I could trust with our Audi Q5 phantom black pearl effect paint job. I was convinced that no one would be able to get the paint right, and the car would be ruined forever (it was nearly brand new). I got multiple referrals to go to Dick’s and decided to give it a try. I’ll be honest, I was a little hesitant when I saw the facility kind of hidden, and in a somewhat older building. I imagined high end work on expensive foreign car paint would need to take place in a state of the art looking shop. Boy was I surprised. I decided to go ahead and go forward after meeting Frank and getting a tour of the shop and getting to see some of their work. I was sold.
Not only did their work look fantastic, but Frank was amazing to deal with. The service was fantastic, they really take care of you, and they are the best around when it comes to the final product. When we got the car back, it was like having a brand new call all over again, they worked a miracle (front bumper replaced, and two quarter panels). The car was seamless and we couldn’t be happier.
Great work guys, and if I lived in Somerville still, I would give you guys the business any day of the week.
Car: 2012 Audi Q5 — Phantom Black Pearl Effect

Wonderful. High-​quality auto repair and great customer service! Frank goes above and beyond… walks you through the situation, charges, etc… and then becomes a CONCIERGE in helping you get/​return a rental car. Amazing!!! Now if only he could get me theatre tickets :). Debbi from Somerville

Can’t recommend them more. They did the body work on the front bumper of the car. It came out perfect and like new. They are very friendly, keep you posted with the repairs via phone calls, are extremely friendly and accommodating, and the process couldn’t have been more pleasant. If you need body work done you should definitely take it here.

I and other members of my family have always dealt with Frank at Dick’s Auto Body and couldn’t be happier with the results of their work and HIS service. Recently my Mother was in an accident and her car was right on the line of being considered «totaled». Her 2004 Honda Accord had very low mileage and for my elderly mother it made sense to try to save the car. Having to come up with the monies for a new car would have been a problem. Frank worked with the insurance company to save the car for her! Our only complaint when we went to pick up the car was that it was
«too shiny»! Another amazing job from Dick’s Auto Body along with friendly, personalized customer service. Mom says thanks :-)

I’ve been here twice in the past three months and my experience has been nothing short of wonderful. Often times when it come to the automobile industry, it is easy for auto shops to be misleading or take advantage of customers, but as soon as you walk in the door, you can tell that that won’t be the case. Everyone is friendly, honest and very responsive to questions and concerns. My car has always come back looking even better than it did before the accident and it is always squeaky clean inside and out! Even if you don’t live in the Somerville area, this place is worth going to.

I was rear ended this past December and I took my car to Jeff at Dick’s Auto Body to get it fixed up. Jeff was friendly, communicative, and very easy to deal with.
Not surprisingly, the insurance estimate was way low once Dick’s took a closer look at the car. Jeff handled everything with the insurance companies to ensure that the additional damage was covered and repaired. They did a fabulous job and the car looks great now.
One particular standout: When I called, they weren’t able to take my car right away due to their busy schedule. I street park my car and the accident left the trunk no longer watertight. Jeff offered to keep my car at their facility, inside, until they could start work on it so the rain/​snow wouldn’t damage the interior. Very impressed.

Best audo body experiences ever. And we’ve used some good ones. We’re a four car family, and with Boston traffic we’ve had three of them at Dick’s for the past couple of years. But the best was today: there was some question about work done to our BMW previously, the dealer insisted it wasn’t their problem — Dick’s said they didn’t think it was theirs either BUT Frank stepped right up and said they would take care of it anyway. He could have easily walked away from it, but he is truly a stand up guy, no hassles.
Did beautiful work on our BMW, a Prius, and a Volvo — true to promised schedules and estimates (all reasonable), great workmanship, emphasis on customer service. And just plain nice honest folks over there.
Recommended enthusiastically and without reservation.

Frank works (owns?) at Dick’s. And boy, does Frank have a following! For good reason…
We were rear-​ended recently and chose Dick’s based on the Unilocal reviews alone. I’m so glad we did! Here’s why:
* Frank couldn’t have been more helpful! He explained the whole rental process, how he was going to work with the other guy’s insurance to get the best fix for us possible, and when the car would be available (none of this, «pick it up on Monday — I mean next month’s Monday»).
* Great location. You can drop off the car and be on the Red line in 5 minutes (there’s a hole through the fence to get to the bike path)
* Amazing result. Our bumper made the whole car look new (it helped that Dick’s scrubbed the car super clean and vacuumed the entire inside!).
I hope I don’t get rear ended again. But if I do, I’ll be back at Dick’s!

I’ve had various panels repaired and repainted by Dick’s after minor damages caused by horrific Back Bay alley parking (e.g. let’s squeeze 4 cars into spaces meant for 2). My Audi S4 is Sprint Blue, a rare color that is only available on Audi S and R cars and their attention to detail and ability to match even a rare color is second to none. One can not distinguish what has been resprayed from the factory paint.
Jeff is fantastic to work with and meeting with him is like seeing an old friend and knowing everything is going to work out. It’s also very comfortable to see that the shop always has other high-​end cars being worked on than most other shops. Jeff makes sure the company stands by its work and once did a complete respray at no cost on a panel that he felt did not match the color up to his standards before I even picked up the car. As I am a very serious car geek who does my own polishing and other detailing, Jeff is happy to work with me throughout the process down to reviewing spray out tags with the painter to adjusting bake times to making very custom touch up kits! No one else gives that kind of time and attention to customers. And if insurance is involved, Jeff is fantastic at arguing with the adjusters to get the needed supplements instead of just cutting corners.
I would never let anyone else do any body or paint work on my car, and I refer all my friends to Jeff. There are a lot of body shops out there, and I’ve been to others, but Dick’s has the highest level of perfection that I’ve ever seen.

Wonderful experience with these guys — I dealt directly with Jeff.
Audi uses some matte gray pieces (rear diffuser and plate filler) on my car that did not match the paint color (Phantom Black). Drove me crazy for about a year until I brought the car to Jeff. Now the car looks like it should have from the factory. All gray pieces painted to factory Phantom Black. Unbelievable… I couldn’t be happier.
5+ stars.

You don’t ever want to come here, but if you find yourself here, it’ll all work out.
Dick’s Auto Body does excellent work, manages the insurance side of things well, and the folks there (Frank, in particular) will make you feel like your car is in good hands.
Communication is a strong suit of theirs, and I always felt in the loop while my beloved car was in their shop.
Strong, strong recommendation.

This place used to be the best, but now something’s changed. I went there this summer and after going to pick up the car, I didnt take delivery because there were bubbles in the paint. They said that water fell on the paint during the drying process and they had to redo.
Staff was great though — I just wasn’t happy that it wasn’t done right the first time.
Don’t waste your time here — go to Hogan and Van instead.

I just had a minor repair and didn’t use insurance. Frank is a fair guy and easy to work with. This appears to be an efficient and well run shop.
I recommend this place