Extra Space Storage

I just moved into this facility, and the whole process has been great. The customer service can’t be beat, and my unit was easy to move into.

I would have given 14 McGrath Hwy Extra Space a 5 star until last week. I moved to this Extra Space in April after 13 yrs of a good experience at another one. Got a good price off of the internet and great service. Old manager is now gone. Just got a notice that my rate is going up by 40% after 4 months! Watch out! «We’re busy now. Have a higher demand so can raise prices.» Yes, but you don’t do it by 40% and don’t jerk around loyal customers. Have referred people to other facilities of theirs and none of us have gotten these sudden, large increases. Their District Team Leader thinks this is totally okay so you are forewarned.

Hector inspired me to write this post by being exceptionally helpful as I went through the move-​out process. What a nice guy. However, the fact is that everyone I met there was professional, the facilities are good, and their online interface is simple and easy to use. Highly recommended.

I stored about a room’s worth of items for almost a year in a 5’x8’ unit.
The staff are super friendly and do their job well. They always had an answer to my questions, as well.
The facilities were clean, indoor and temperature controlled. When I went to get my stuff to move out, the staff person on duty was cleaning and waxing the floors. That to me was a sign that they really take care of the building and the units.
The Extra Space Storage website also made managing my account easy. I set up an automatic payment and never really had to worry about it. And when I moved out, it couldn’t have been easier.
I’d highly recommend using this facility if you’re looking to store your stuff.

The storage units themselves are clean, neat, and accessible, and you can’t beat the location.
However, I had a NIGHTMARE attempting to close my contract with this location. They «lost» my cancellation, even after I cleaned out the unit, charged me three months of rent after my close date, refused to rectify this, and then hung up on me.
Great location and units, AWFUL customer service, GET EVERYTHING IN WRITING because they can’t be trusted.

I got one of the «first month free» offers and, ended up using the unit for just over a month and a half. That said, this was the cheapest I could have possible rented the amount of space I need for.
Also the woman who I dealt was fantastic. She contacted me directly before I moved into the unit and worked with me in the most positive manner to prorate the second month when I moved out mid-​month.
The way the unites are framed out is not perfect, but it perfectly suitable for storage.

This place was wonderful! The rates were highly competitive (with a discount the first month), and the staff was nice. There were always hand carts available for moving boxes. (And handcarts are often WAYYY more useful than dollys)
Location wise, this place is pretty convenient as well. I moved my stuff from Harvard Square, and Cambridge street is pretty dead during non-​peak hours so it was a quick drive over. At first I thought the neighborhood was a little sketchy, but now I live nearby and realize it’s actually incredibly friendly. I’ve never felt unsafe walking around at night, and it’s located in the Twin City Plaza which is a popular shopping center even in the later hours.
In addition, having never used a storage facility myself, I didn’t realize that I would be charged if I didn’t explicitly tell them that I’d moved out. When I noticed the charge two days after I’d vacated my space, I called the manager. He was super understanding and cancelled the charge after confirming that I’d left the space on time. As a recent graduate short on cash, I was incredibly grateful! This placed rocked!

a great convenient storage space right inbetween cambridge and somerville. after checking out the uhaul storage options first and was totally disgusted by the sketchyness/​ghettoness, i came to extra space storage.
not only is it $ 83/​month for a 10’x8’ space, but the inside is clean and large. they have security cameras throughout the building to make sure no funny business is going on! which is a great perk.
you can also use the dollys free of charge. no need to buy your own!
you just unload, pop your pin in and one of 3 garages open up, where the dollys are waiting for you.
the manager is SUPER nice and smart, not an idiot, unlike many storage places i have encountered. i didn’t feel like if i took a wrong turn i would get raped. he was very customer service oriented and it was really appreciated.
if you want to rent a space, do it asap because the rates are going up soon. when college lets out, the whole place fills up.