Extra Space Storage

Vivian the manager was amazing. The place is clean, Vivian showed me around, explained how things work. Very comfortable with this choice.
if I need an extra space ever, I know where to go.

Vivian, the site manager, was great. Showed me around, signed me up, negotiated all the paperwork. She’s clear and logical and extends herself to the customer. Terrific attitude.

Definitely a good, clean spot. The staff I interacted with were extremely personable and helpful. It fails to get five stars is because of the price. The nearby U-​Haul competition offers units at at least half the rates offered by ESS; and while I believe that the quality of ESS is higher, it is certainly not twice as good. Still, very happy with the location, staff, and quality of the service.

Couldn’t have been smoother. I stored belongings in a 10×10 unit here for 3 months while I transitioned to a new condo. The manager (Mattias?) that I dealt with from start to finish was pleasant, professional, and thorough. He even stopped by to chat one evening while I was moving a few things out. I was extremely satisfied with my experience.

After having my stuff here for 6 months and checking out, I must say that I have mixed feelings.
First, the good. The staff is very friendly, the place is kept very clean and there are elevators and carts available. The hours are decent (access to your unit is from 6 am-​10 PM).
Now the bad. Get ready for hidden charges. They force you to buy insurance on your things, even if you do not want it. I do not undesrtand why I was forced to buy insurance on things that, honestly, I would not have been to sorry to see be hit by a meteor. This was very upsetting. Another major con is the fact that after 5 months or so your rental rate will go up. That is, in my opinion deceitful.
In short, I would not use this place again. Go to a place that has 24 access to your stuff, does not require some bogus insurance, and will not jack up your rental after a few months. There are plenty of options out there for much better prices.

I have used this place three different times during moves to avoid having to move all at once. Pretty much everything I own fits tightly in a 5×5 storage space. I always reserve my space online, it makes things easier. I have never had a problem here. I am not sure about long term storage but short term storage is awesome. I located between Davis and Union squares and has a parking bay inside the building. I find it helpful to keep a broom, cleaning supplies, and garbage bags. If you need cleaning supplies or some food market basket is right down the alley.

AVOID!!! My stored items were destroyed by water damage. They don’t know how the water came in and didn’t seem all that concerned and they do not feel they have any responsibility beyond whatever insurance coverage takes care of. In other words, they believe they are not bound by basic implied warranties. Also, the units are supposedly climate controlled, but the place is insanely humid. If you store paper or cloth items here, they will get destroyed. I had to move everything out after spending a month bringing boxes over. All of the cardboard boxes were damp. Stay far far away.

I stored some things here in a 5×5 unit for two months and had a perfect experience. Setup was great — the manager at the desk was extremely friendly and helpful, and the in-​person signup process was smooth as can be. I had both a lock on my storage space and a unique passcode to get into the facility after hours (if I remember correctly the passcode was good until about 10pm).
My two months passed uneventfully. I went back to the storage space a few times to grab some stuff, and everything was good.
The only hitch was that I was told from the outset that if I didn’t have my stuff cleared out by the end of the second month’s billing cycle, I’d be charged for that month. So I busted my ass to get everything out on the last day of the second month, only to discover (online, as this was a Sunday) that I needed to give them a week’s notice so they wouldn’t rebill me! I was pissed but resigned to my fate. They charged me for the third month.
Lo and behold, about a month later I get a check in the mail from Extra Space Storage for the full amount of the third month! They fixed it without me even asking or making a fuss. THAT is what I call service.

I’ve had a great experience here. Setting up my account was simple, though they do require a fingerprint. Online payment is not perfect, but it’s definitely good enough. I wish they were open later, but it’s better than a lot of storage places around here.

So far I’m giving them a big 4 star.. . they’d get 5, but you’ll see why I bring ‘em down a wee notch.
I went in today to get a small 5×5 unit for a month or two as we (fingers crossed) move from apartment to our own condo.
The first month is «free» except for a $ 32 administrative fee, and of course the mandatory $ 9/​month insurance. ;) I love «free» almost as much as i love free. After that i’m paying ~$ 60/​month for the unit, but can clear out with 2 days notice. It is nice to have an extra dry/​clean space to put stuff so we can clear out our apartment.
And yes, the unit is clean, dry, and I put stuff into it about 5 minutes after signing the paperwork. The loading area is clean and dry and covered, and all seems on the up and up. I’ll keep Unilocaling til I’m done with the unit.. .