M & A Tree Service

I guess the old saying, «you get what you pay for» applies here. I was told 1. the crew would be here at 8 AM and 2. Mike asked that I be home while the work was being done. So I went to the trouble of applying for vacation time in the morning so I could be at home as requested. They show up 4.5 hours LATE and give me an attitude saying the boss sent them to do the big job first. That’s funny because the «boss» was saying the guys screwed up and went to the wrong place first. Strike #1 Never once did the office contact me to give me any sort of update — all I kept being told every hour that I called was that they couldn’t get in touch with anyone. Then I was told I didn’t have to be home while the job was done — completely opposite of what I was told by the «boss» when he did the estimate. Strike #2 I asked for them to be told NOT to ring the doorbell because it sends the dogs into a frenzy. I must have made that request a half dozen times. So what happens… they ring the doorbell. Strike #3 Then as I was explaining what I wanted done I was told — we are ONLY doing what Mike told us to do! Strike #4 AND, they left a considerable amount of the trees hanging over into my yard. (I guess Mike didn’t tell them to finish the job). Strike #5 Usually it is 3 strikes and you’re out but I could go on & on! Horrendous, horrendous attitude and customer service. I took the morning off from work and they show up in the afternoon! Totally unprofessional and I will NEVER use this service again. There is a lot of competition out there. Do yourself a favor and spend a bit more to avoid dealing with nonsense and aggravation.