Winter Hill Bank

This place is literally a block from my apartment on Broadway. Up until today, I always had a positive experience there turning twenties into quarters so I could do my laundry. (When they finally invent laundry machines that take American Express, I will no longer have to do this, but until then, I have to go and get rolls of quarters somewhere.) Today I was informed that because I wasn’t a customer at Winter Hill Bank, I could not get any quarters. None. I asked the teller, «Is this a new policy, because I’ve ALWAYS been able to get my quarters here?» «No, it’s always been that way.» Apparently the Saturday morning tellers will give you a roll of quarters, but any time during the weekday, forget it. So I took my money next door to Citizen’s (where I usually get my quarters when I remember I need them at work in downtown Boston — awesome branch at 73 Tremont Street. Go there.) and I had no problems at all and they even asked me if I needed anything ELSE. What! Amazing.
The fastest way to lose customers, especially in an area that is mostly apartment-​dwellers who need laundromats or have coin-​operated machines in their apartment buildings, is to deny them quarters. That is the stupidest policy ever written. The whole, «The Federal Reserve only gives us this many quarters» line is believable, I get that you only get so much cash reserve every month, but seriously, people, if Citizens can give me a roll of quarters…

I should have turned right around the moment I walked in to this branch.
From the get-​go, I was patronized by the girl signing me up for a new Value Checking account. She made no small-​talk, would cut me off mid-​sentence, stare blankly at me followed by giving me a dirty look when asking a dumb question (in her mind), and offered no sympathy whatsoever that my money would be locked up for 7 – 14 BUSINESS days while waiting for a debit card (they off no temporary ATM card, and there are two bank holidays that means I might not be able to see my money until May). It’s not even the lowest tier checking account, and I still would have had to pay for checks.
Like I said, I cannot access my money whatsoever until I am able to get there during bank hours, or receive the card in the mail. So with having a full-​time job and them closing at 4pm Monday-​Wednesday, I can’t touch my money for 4 days out of the week guaranteed, until I get my card.
If you are looking for an inconvenient, apathetic, unfriendly local bank, Winter Hill Bank on Broadway is for you. This kind of experience makes me lose faith in local banks.

I experienced mistakes and confusing information from this bank.
I had to visit the bank 3 times in one day to straighten out a problem.
If you want a headache, go to Winter Hill Bank.

I have had an account at Winter Hill Bank for well over 10 years and couldn’t find a friendlier bank in the state. They can answer all my questions and give me the courtesy we all deserve? With the economy the way it is I love my neighborhood bank. I don’t believe Winter Hill Bank was looking for a hand out from the president to keep there doors open. Keep up the good work WHB.
Very Satisfied Customer!

Totally shady. Applied for a mortgage and charged me a $ 350 fee that they said would be applied toward closing costs. The deal never closed because the house had a bad title (i.e. not my fault) and they wouldn’t refund. Stay away

I love this bank. They were the only bank who would let me open an account back when I had credit prblems, and I’ve stayed with them ever since.
Their products and rates are just as good as a larger banks, but they are much smaller and friendlier. They even know my name!
They are sort of the «Cheers» of banks!

Yeah, so we wanted to open an account here, and they wouldn’t let us.
Sure we looked scruffy, unshaven, and basically poor, but really, how snotty to turn us down because we only had our paper temporary driver’s licenses and our only plastic photo ID was from a defunct EBT card and our expired student IDs.
Well guess what suckers… we just walked a few blocks up the street and opened an account at Citizen’s Bank with absolutely no problems and plenty of courtesy to boot. Now that’s where our unabashedly enormous salaries get automatically deposited before we filter them into our our respective savings accounts.
You guys are big-​time losers. Maybe you should update your ugly wood-​paneled décor. Maybe you should lose the attitude, too.