Bright Event Rentals

Tamala of Bright Events was a joy to work with as preparations for my daughter’s New Years Eve wedding was being planned. She was a great listener and understood what I was trying to create. Delivery, set up and take down was perfect.

Have worked with Bright Rentals (formerly known as Wine Country Rentals) on several events both large and small, business/​person, including my wedding, at this stage so have an accurate view of working with them. In short — inventory/​rental options are terrific, but customer service is spotty, particularly several days before an event, where the communication around delivery timing and coordinating with the delivery team is atrocious. My #1 issue with Bright however, is that EVERY SINGLE EVENT they have charged me exorbitant fees for «missing or damaged rentals.» In one case, for a hosted dinner, they charged our card $ 1K for «missing linens» and when pressed, they somehow suddenly found the linens. Additionally, glasses have each time «gone missing» which makes little sense and have been charged 5x replacement cost for each. Overall, BEWARE of the customer service experience both in advance of and post-​event, it’s sloppy and seemingly willing to take advantage of incomplete information, they will charge the customer vs. doing their diligence and trying to make it right. For my part, I will likely not be working with Bright again — either for personal or business events.

A breath of fresh air amidst the wedding planning madness. Wine Country Party (and especially our point of contact there, Megan B) made the process easy. They were responsive and flexible, have great inventory, and their prices make sense. I recommend them.

I am so happy to have Wine Country Party & Events as a partner! They are so professional and so great at offering solutions to all of our challenging needs. Recently they really jumped through hoops to make sure and understand what we needed and assisted me in securing an important event. Timing, pricing, and quality are a must for us and they have come through every single time!

I worked with Wine Country Party for my daughter’s wedding in August, 2014. The venue was at the Mendocino Coast Botanical Gardens and all items eventually got delivered. After the event, in addition to a few missing cups, we were informed that two of the 8′ banquet tables were missing at the time of pick up. The caterer and venue both agree with us that they were present after the event so we are sure that this was mis-​recorded by the driver. It’s been two months and several phone calls and emails and we just went ahead and paid the $ 336 for the «missing» tables. Working with the staff was reasonable prior to this; I just suggest making sure to check and double check that all items on the delivery list are accounted for if you use this vendor.

Becky at WCP is a saint. We were struggling to find the chairs we wanted for our date and she was able to get us an order of them so we didn’t have to work with 2 different rental companies. We also made numerous changes to our order and she worked with us through that and never lost her patience. I was SO happy with the outcome and have the WCP to thank for it!

WCPE are fantastic! Delivered when and what they said they were going to, all the linens, china and flatware were perfect. Delivery dudes were friendly and helpful. Lacey, our coordinator, talked us off the ledge when we were freaking out the day before and was always calm no matter how hare-​brained a request we had. All in all, a perfect experience with great results that wowed everyone including the bride and groom. Can’t ask for more than that! Thanks again!

My mom and I dropped in 15 minutes before WCPE closed. We were delighted to meet Melissa who showed us around, taught us the event rental ropes, and helped design the table settings for my wedding. Melissa was so helpful and sweet, my mom and I left feeling like we really lucked out. We have not actually ordered anything from them yet, but they gave us an amazing first impression.

Michelle S makes it sooooo fun and easy to utilize rentals from their company. Her customer service is outstanding! No request is ever turned away… and I always feel like a VIP client. I just love them.

Wedding rentals is not one of those things I got super excited about. The price just keeps going up and up and you’re like what the heck, is this even worth it? Wine Country Party had a lot of selection and what worked out to be more reasonable prices than others in the area. We met with their staff twice to play around, and they were very accommodating and organized. They did not miss a thing on their proposals.
For the record, I did not think the napkins or the chargers were worth it so I supplied my own. We did, however, do the upgraded wine glasses (we had to pay for basic ones anyway, so it wasn’t much of a difference) and the gold-​rimmed plates. Also, the gold damask tablecloths were stunning. No one seemed to be bothered by the silver utensils, thank goodness – the price of almost $ 300 for upgrades seemed ridiculous. Our table turned out to be absolutely gorgeous.
I did not deal with WCP directly, as the caterer, Feast, did for a 20% upcharge. I’m glad I did not have to handle keeping inventory. The upcharge was worth the stress reflief.
The only item that irked me a little – and I posted this for Feast as well – was that we had 63 guests, but they suggested ordering 70 of all the rentals to make sure we had extra in case something broke or got lost or whatever. I blame Feast as well as Wine Country Party for this. If we’re paying a 20% upcharge, and you respect your business, you should build in to your plans the fact that dishes may be broken. You should NOT be supplying my guests with broken dishes; if I order a certain amount, I expect them to be in pristine condition. Unfortunately I think this is an industry standard but it’s certainly one that should change.
Overall I would recommend WCP as well as outsourcing the coordination aspect.

WCP has some lovely rental items and although our event looked beautiful we had some frustrations along the way. We spent over $ 4000 for one day of rentals, the drivers showed up late and were found to be down the street eating and hanging out 45 minutes after they were due to deliver. The pick up time was set for 9pm and they arrived near 11pm and disturbed the neighborhood until 1am. After clear instructions from the wedding coordinator and myself– the bride… they left behind a ton of items that I had to deal with on my honeymoon because they needed them for another event. The generator we rented which was to power our wedding did NOT work and delayed our ceremony. When we called the company was dishonest about the time it would take to send out a technician and due to my father-​in-​laws over achieving attitude we had enough extension cord to string out to the ceremony and carry on.
After all of this we received some letters of apology and I made a phone call to the company. Julie who we worked with reimbursed us «at no additional cost» for the generator and only half of the Over Time charges which panned out to be $ 200.
I am not one to finagle what I can out of people and after all the frustration and stress this company caused I expected more than an e-​mail and $ 200.
It turned out to be the biggest stressor during our special day, not to mention the few days after, and I am disappointed in the delivery and pick up performance.
Julie seemed to empathize with us and the stress we endured. If you have the time to lose and stress they are definitely worth it, our set up was beautiful.

Wine Country Party and Events handled our event needs and more. Andrea helped put together the look and feel of the event for us at Rutherford Ranch Winery. After delivery, the team was able to set up, break down and remove all within our adjusting schedule (rain and increased attendance).
Just be sure to have all of the details ironed out before hand and review to ensure accuracy. We had a few items missing from the event that were missed on our end upon delivery of rentals. The only area we had an issue was when receiving the items, the delivery slip did not have certain items and some were missing from the sheet that we had ordered. Even though the miscommunication, WCPE was able to deliver day of and fix the mistake.
I would strongly recommend for quality of product, customer service, and guidance along the event planning process. Pricing is very competitive as well.
I plan to work with WCPE on all future events.
Thank you Andrea!

Last week I held a company event for 200 employees in Sonoma and due to an over-​site by my catering company, was stuck with 30 minutes before I needed to serve 200 mimosas to the guests who had already arrived.
A quick phone call to Wine Country Party & Events was all it took to ensure the event was still a smashing success!
I spoke with Becky on the phone and she reserved the glasses for me, sent me an invoice, took my credit card information on the phone and provided wonderful customer service all within the course of a few minutes. She also called back to confirm the order was ready for us to pick-​up within 10 minutes and then called again when my catering company left her location with the glasses so I could prep my team to help as soon as they arrived at our event.
The price was great and I couldn’t have asked for a better company to work with! I will definitely be utilizing their services from the very beginning of the next event I plan.

I have been in Napa for only 3 years, but I have worked with numerous rental companies… Wine Country Party and Events is awesome and their team is easy to work with. They are a family owned company that specializes in superior, unique products and attention to detail. Their sales team is delightful and I always feel like I’m the most important client they have!
Most importantly, the owners are willing to stop in to bring ideas and perspectives to the table without cost. I have never worked with a rental company in which I get input from the owner! They have always made us feel important. I look forward to continuing a partnership with their team.

After doing a lot of research for our company party we went with Wine Country Party & Events because of price AND customer service, and boy were we glad we did! It is great to work with a professional company that delivers on both goods and service at a fair price.
Their professionalism extends to coming out to your venue and doing a full estimate before they quote you. The process was pretty seamless. If anyone is in need of party rentals (last minute, too) don’t hesitate to go with Wine Country Party & Events.

Everytime I work with this company they surprise me with how well that they understand my needs. They are wonderful, with a superior product. Small business with a great attitude and always get things done. A go to rental company!

As an event manager in the Bay Area, I have a lot of options for rental companies. I adore working with the team at Wine Country, as they have beautiful furniture and equipment, and a nice business model. The team at Wine Country just partnered with us on a wedding show, and donated a ton of gorgeous equipment which made for a beautiful show. Andrea was helpful and excited to offer ideas and contribute to the general design of the event. This is so obviously a family owned and run company, and I am excited to refer them to any of my clients!

You can clearly read the owner’s response to my negative review. I do not want to get into a Unilocal War and thus I will make a few short comments on her response to my review.
#1) I have 50+ reviews on Unilocal and all of them are fair evaluations of my personal experience. I’m glad that Wine Party Events has hundreds of satisfied customers each year, however I am not one of them.
#2) Wine Country Events changed their website the day after my review went live. From the time I looked at their website until 2 weeks later when my quote finally came in, the website remained the same. A picture of a tent with the wording ‘Courtyard Tent Price $ 125′. The website now says ‘Starting From $ 125.
#3) When I called and talked to the sales associate she quoted me $ 125 for the tent that appeared on the website. We also discussed other tenting options that were cheaper — however I wanted the tent that was shown on the website. So yes, after 12 years in the business I am aware that all tents are not the same price.
#4) I called and spoke to 2 other people in the company when I did not receive my quote as promised. Additionally they then sent the ‘Tent Guy” out to my home. He showed up with zero information about our event and so I repeated the information (which Wine Country Events had since my original call) again.
#5) Sharing an experience on Unilocal is not a threat. It is way for people to share their experiences both good and bad and help others avoid the negative experience we had.

On their website they show a photo of a tent for $ 125. It does not say «priced from $ 125», but rather a simple photo and a price. They waited until days before our event to tell us the price would be four times what was written on the website. Such dishonest business practices are unconscionable. Don’t let them take advantage of you.
Update: well, of anything proves the dishonesty of this company it is the fact that after I wrote my review they CHANGED the website!!! They should be thanking me, but instead they make some claim about me watching tv. Perhaps they suggest I should have left my newborn daughter alone inside while they ‘measured’ for a tent we already told them was 20×30

Of all of our vendors for our wedding, unfortunately working with WCP was our worst vendor experience. We worked with Kate and to get a response often took weeks and multiple requests. Kate added hundreds of dollars of items (over $ 500) to our contract without even letting us know — thankfully we were reviewing it diligently and caught the additions. The awful thing is she did this days before our wedding and was a mess to deal with right before our wedding. We had to involve our planner and it took multiple emails to get her to remove the items.
Kate is so disorganized that she will not remember what was decided and so it is a constant battle to communicate and to get the right items on the contract. She does not work to bring any expertise to the table — for instance we gave her very specific electric requirements and instead of finding out what we really need for generators, she just added another $ 900 generator to our contract (this is in addition to all the other items she added). We had to reach out to someone else at WCP and low and behold we did not need as expensive of a generator as what she recommended. Her demeanor is also not particularly friendly or professional.
WCP’s linen samples were also mis-​marked and the only reason we ended up with the correct linens is that we happened to be looking through one of WCP’s linen books at Alex’s Catering (they area GREAT caterer by the way) and noticed the color we had chosen with the samples was actually wrong.
I know there are not a lot of rental vendors to chose from, but I would definitely NOT work with WCP. They are not any cheaper than the competition (and actually more expensive in many cases), but I can’t imagine worse customer service.