Steve Herrin Plumbing, Heating, and Cooling

We are very disappointed in the service we received from Steve Herrin. He was supposed to come out and fix our toilet based on the appointment time he set with us. After the end of the range of time he had given us for him to arrive, he called and said he thought the appointment was for a later time and he would be an additional 45 minutes from the later time. No apology nothing. I let him know that would not work for us, so he said he would call me the following day after 4:00 to re-​schedule for the following week. That was over a month ago. Never called. Never apologized. Nothing. He left us in the lurch. Too bad as he knew we were considering using him to upgrade our heating & cooling. If you can’t show up when you say you will, can’t call when you say you will, don’t bother to even apologize… forget it. 3 STRIKES AND YOU ARE OUT!

Steve was great. We called him for an AC estimate. His price was competitive and when it came time to install it, he was very professional and friendly. He was very neat and clean, never leaving a mess. His demeanor was kind and polite. As a new mom with a 2 month old baby, I felt very comfortable having him working in our home. My husband is a licensed contractor and he was very impressed with the quality of Steve’s work. We will recommend him to our friends and family.

Steve Herrin is a wonderful plumber/​heating and cooling expert! He fixed our water heater and installed a new furnace with 100% professionalism. He took into account the home association rules, City of Novato permits/​inspections and our condo’s limited space. Best of all, he always thouroughly explained the options and made solid recommendations. Steve is an all-​around good guy that we’ll recommend to friends and family without hesitation.

Garbage disposal stopped up? Dishwasher flooding the kitchen floor? Toilet leaking? Steve Herrin is your guy. (I think he works primarily in the Marin/​Sonoma areas.)
Regardless of the circumstances, dealing with Steve is always a pleasure. He’s a true professional. On time, pleasant, trustworthy, does good work, always leaves your place clean. Let me repeat the most important parts: TRUE PROFESSIONAL, TRUSTWORTHY.