Lowe’s Home Improvement

Similar experience as Marc. This area seems to be full of people unwilling to work even when they are, wait for it, at work. Good luck going to this location if you need help finding what you want. After twenty minutes circling the store an employee actually asked me if he could help but it was a one and done. For the rest of my time there I saw multiple employees conversing with themselves or generally avoiding engaging customers altogether, other than to beep at them. Such a disappointing location. Two stars for cleanliness of store. I am thinking next time, if there is one, I will paste a sign on my forehead that says «yes I need help». Then I will at least get me some assistance, whether it would be finding a part I’m looking for or getting me escorted off the property who’s to say?

The store in general compares to WalMart. The Appliance Department is very inept in completing a sales without an ‘oops! I’m done with this department.

Tom R
Needed some 2 X 4 ‘s cut in half, fat lazy guy in charge of lumber said there saw was down, he did not know when it was going to be repaired. They sell saws and there must be a hundred or more on the shelf, can’t walk over and grab one to help a customer. Boy do I miss Andy’s, back to the new H & S and Orchard crossing Lowe’s off my list.

I like the store and people that work here. Everyone is very helpful. The store is also stocked pretty well. I have noticed that they do not have as much items as other locations. It must just be the area.

Rick in the Floor Dept. Is EXCELLENT. but if you need lumber or heavy stuff the Employees will not help you load it like the Home Depo. I mean I had a Pallet of 2×4’s and OSB and the workers were doing anything not to make eye contact as I loaded it myself. even seen them looking for cigarett butt’s on the ground to pickup instead of lending a hand

One star because they are open,
Another star just because, must have been more customers than employees.

If I could get a negative star review to Lowe’s Sonora I would. If you are just walking in an walking out with something it is fine. Go for it. But if you are wanting something installed save yourself ALOT of grief and go somewhere else. It is the biggest cluster F&*k I have ever seen. Plus they charge you for product and installation when you place the order. If the product does not come in or they cannot perform the installation it takes an act of God to get it credited from your account. Especially carpet and tile. Just don’t do it. You’ve been warned…

Lowes… sigh…are you cheating on me with Home Depot? Please, just give it to me straight; the good, the bad and the truth. It’s the right thing to do in respect for the two homes we raised together. Or just wack me with a stick from behind as I slowy fade from view or reach Panda Ezpress; whichever comes first.
I loved you Lowes. Across 5 states, 2 houses, 1 cabin and a couple of rentals we were tight bro. We were more: We had a Bromance. Even when I’d jones for a DIY fix and HD was the only game for miles, I came, to you Bubba. Because you always had class and consistency no matter where in the country fate made sure We would be. The service was always better but a gentleman doesn’t speak of such things does he? But he can remember those 42 sets of Oil Rubbed Bronze in matte finish Baldwin door knob sets I personaly flew 10 at a time in my roll-​aboard to our new home that yet to have had a local location for your wares. Ah the memories of how the TSA eventually found it all so romantic; but I suppose after several full body cavity searches at the airport one might begin to find it romantic. Professionals refer to it as Stockholm Syndrome tho.
But here, here in this remote island of mediocrity called East Sonora, I’m calling shenanigans. Went to return a couple of items last night — with receipt thank you — and encountered The Returns Chick. Devoid of personality or even feigned interest, girlfriend is only slightly more engaging than an ice cube with a melted center of salt. Slow. Abrasive. Coldly inefficient. Will stare right at you while you wait in line for 12 minutes and not bother to call for backup or acknowledge the purgatory that is her register. Very very Home Depot. Not Lowes.
Barely eeked out two stars for weakly meeting expectations but only as a result of the killer clearance markdowns often avail in the flooring dept. Buy lots of those odd lot leftovers and they know how to move ‘em. Would love to give the store as a whole higher marks but I’m aftaid Single Wide Sally @ Returns is by no means an exception,
I’m beginnjng to think it’s a Sonora thing as these experiences are piling up faster than EBT cards outside a commissary. This town needs more fiber or something.

If you need a weed mower don’t go to Lowes. You can special order it but otherwise you won’t get one here.

Worst customer service ever. Not one employee asked me if I needed help and when I went to a checker to ask where I could find an item, she had no idea! Will never go back to this store again. Hello OSH … What a waste of gas driving from Murphys to Sonora

First I have to tell you that I have not cared for Lowe’s but today I went there to look for a Christmas Tree. I needed and saw a gentleman with the Lowe’s vest and asked if he could help me and he said I’m the maintenance guy but sure, I can help you. He went out of his way to help me find the tree I wanted and prepared it for me to take home and put it in my car. I made sure that the rest of the employees knew that Mark was awesome. They didn’t have the greatest attitudes, but I didn’t care. Mark the Maintenance guy wins a lot of points in my eyes. Thank you for making my experience at Lowe’s a good one. God bless

Convenient drive from Pinecrest to this Lowes. good help finding furnace filters, and wow tons of selection of every piece of home repair part you can think of.

I was really nervous about ordering my new refrigerator from Lowe’s after reading the review about the delivery. Also, a friend of ours had a bad experience with Lowe’s appliance delivery. So I really wanted to leave a review because we had a GREAT experience with the delivery team that delivered my refrigerator last Sunday. Yes, SUNDAY.
We had planned to order from Sears after hearing about delivery problems from Lowe’s, but they wouldn’t deliver on the weekend and we didn’t want to take off from work. Also, their price was higher and they wouldn’t price match. So we ordered from Lowe’s.
Mike and Jonathan called us Sunday morning to tell us when they would be delivering the fridge, just as Lowe’s had said they would. They said the would be there between 10 – 12, but said it would probably be around 10:30. They got there at 10:45. They measured the front door and the area the fridge was going in to make sure it would fit. They removed the front door and were very careful about their handling of it. They removed the old fridge, and then brought in the new fridge. They got the whole thing set up, including the icemaker, in less than an hour.
Mike was also nice enough to note that my old fridge had an egg holder in it, and suggested that I keep it, since my new one didn’t have one. They made sure the doors opened without bumping the walls, and carefully leveled the fridge.
I know that other people have had problems with appliance delivery from this store — make sure you ask for Mike and Jonathan! They were GREAT.

It depends on who you work with. Great customer service in home design, and appliances. Not so great In carpeting. It’s now delaying our whole move, because of a mistake on their part. The accounting of this project has been a nightmare. They will gladly take your money immediately, but refunds due to their issue not so easy. I had to pay twice for the same product, and the responsibility is on you to track, Even though it was not your mistake. Frustrating very very frustrating. The manager dealing with was rude, cut me off, and basically told me he couldn’t/wouldn’t help expedite my order. Again, it was Lowe’s mistake, not mine.

Clean store. Worst customer service. Worst.

The store itself is clean, employees are generally helpful however my review is based off of a HORRIBLE experience with Lowe’s appliance delivery team.
I purchased a refrigerator almost 1 year ago from the Sonora Lowe’s location. I had delivery set up and paid the additional fee due to the location of my property totaling $ 150. I also requested that they remove my old appliance as I no longer had a use for it and had no where to store it.
When the delivery people arrived they got to work fairly quickly. One gentleman was unwrapping the new fridge while the other began removing the old one. Right away I noticed there was going to be a problem. The man removing my fridge in the kitchen was using his hands, wiggling the fridge back and forth out of the alcove on brand new LINOLEUM flooring. Sure enough, when the fridge was removed there were several deep tears in my flooring.
You’d think that was the worst part of the experience however that was only the beginning. After moving the refrigerator making the gashes visible they did not say much to me. They pointed to the gashes and said «we wanted to show you this». I was home by myself and felt very uncomfortable around them due to their obvious change in demeanor. They were whispering to each other, making quiet phone calls to their manager, snapping pictures of the damage and at the end all they could tell me was that their manager would be in contact with me.
This is where I made my mistake. I realize now that I should have had them sign something, called someone with them present… something…but truthfully I was home by myself and felt very intimidated by them.
Long story short, I had to reach out to the manager after a couple of days because no one ever called me. He informed me that the drivers said they did nothing wrong and that the damage was there before they started the work. Funny how tears going in the same direction as a refrigerator being REMOVED FROM AN ALCOVE would already be there when the flooring was weeks old and the fridge had not moved.
I told the manager this was not acceptable and was eventually referred to their legal department. What a joke. After 6 months and ZERO opportunity to tell my side of the story or provide adequate pictures of the damage they decided the damage was existing and denied my claim.
Needless to say I will NEVER shop at Lowe’s again. I am a firm believer in giving any business a chance to remedy any mistakes that may happen because mistakes do happen. In this case the intake was made on my part when I stepped foot in Lowe’s.

Lowe’s is a big box store. In many ways it supports and helps our communities here in the Mother Lode. Some people like, some do not. Some people drive Chevy’s, Fords or whatever. Its their/​our choice. OSH will probably & eventually be consumed by Lowe’s as the bankruptcy will eventually force merging the 2 stores that sit around the corner from one another. Lowe’s has much more offerings, while OSH still works in the 1970’s mindset, with pricing that is galactic. As an Arnold resident, and ex-​OSH corporate employee, so be it. What a condescending HWE company. The sooner the better. I heading there now to fetch some goods for the many projects I always have on my radar.

I bought a dishwasher less than 1 year ago and the seals broke. It is still under warranty so Loews sent someone to repair it. He said he had to get a part… It has been 3 weeks and we are still waiting, no one called to advise us, finally he says tomorrow, we shall see
Also ordered carpeting, a date was set to have it installed with the provision furniture was to be moved and we paid for that. The installer called the day of installation and said he had no one to help him move the furniture. Cancelled carpet and got my money back.
Not happy with Loews contractors and will not use Loews again, if I can help it.

Bought 5 gallons of paint last week and got ready to paint. Found the bucket had not been shaken and the tint was just sitting on the top of the 5 gallon bucket. Called the store and they said that it had to be shaken on the machine.
I drive all the way back to the store from Copper and was told I should have just stirred it and the lady tossed some oversize paint stirrers on the counter.
2.5 hours and 60 miles later, the place is a joke. When you can find someone to help you, this is what you can expect.
Never again !
Kevin B

Thus store is amazing! It’s exactly what the town needed. I wished they had it when I lived up here. I was getting tired of the rude slow service at OSH, and the higher prices at Andy’s hardware next door.
The store is brand new, & still has that glossy new store shine and smell. It is laid out very well & stocks the same variety of items you can expect in larger stores. I found the staff very helpful and knowledgeable in the DIY areas. check out was a little slow, but overall this store is better than anything else in the county.