Senate Furniture and Mattress

I really wish there was an option for 0 stars. I ordered through this company for 2 deliveries of Riverside Furniture. One was a bedroom set: the other a living set. The first delivery was fair, but the second delivery was terrible. It took almost 2 months, and once received, the coffee and one of the end tables were badly gouged… and they sent the wrong end tables. They initially promised to send replacements of all of the pieces then backed out of replacing the end tables for a smaller size, but said they would replace the gouged table. I called repeatedly with the promise that they would call me when they came in. I ordered in January. It is now May. Do not deal with these people. They lie, and do not follow through. Worst experience with a major purchase that I’ve ever had.

I’ve bought a number of pieces here and I am done with Senate. The products are over priced and of mediocre quality. The icing on the cake is the owner who made me feel seriously uncomfortable. It’s all about the sale and if they don’t get it their true colors show.

Senate is the way to go if you live in SC. I purchased a mattress and it ended up being way too hard for me. Chuck was easy to work with and let me exchange it since it was in the 30-​day time frame that they allow. The delivery was easy and they have a flexible schedule. The new one is perfect. Thank you senate and I will always recommend them to friends.

This is a LOCAL, FAMILY OWNED business and they treat you like family.
I always find what I need for our home and Gabrielle will special order it for me if it’s not in stock.
There are 100’s of fabric swatches so you can order any item in any color or print.
The local delivery is free and they will even pay the sales tax.
The delivery drivers are prompt and courteous, they set everything up right where you want it. I always check Senate 1^st when I need something and always will!

My wife and I wanted to make a good investment in a comfortable sleeper sofa (yes, they exist) as well as a high-​end recliner chair. We were interested only in the La-​Z-​Boy brand. We have driven past this store for decades without ever going inside, so for this shopping trip, we went in and met the store owner, Chuck Berg.
We found him to be very likeable, and equally knowledgeable. He answered all of our questions, and showed us the floor samples of sofas and chairs that suited our desires, then helped us to pick out custom upholstery fabric and colors. He offered prices that were competitive with other La-​Z-​Boy stores in this area, and offered free feature upgrades (like an air mattress for the sofa) to negotiate an immediate sale.
Both of our items were made at different factories, but both arrived at our house on the same day, ahead of the quoted schedule.
At this store you will find exceptional prices, selection and service. We will shop here again for future furniture needs.
Thanks Chuck!

Well, I was starting to doubt that great customer service, fair prices and knowledgeable sales folk still existed.
I sure found all those things at Senate Furniture.
Gabriele helped us find the perfect mattress for our needs. She knows her stuff about furniture and mattresses for sure.
The prices are very competitive, the delivery guys are very nice and show interest and concern for customer satisfaction.
My family has shopped at Senate over the years, and it so reassuring to find their good service, fair pricing and knowledge has only improved over time.
Customers for life.

I recently broke my leg and decided to get a recliner to help me elevate my leg and relieve some of the swelling. They had a great selection of recliners and I was able to look at and try them out with no pressure and no hovering from the staff. Any questions I had were answered knowledgeably. I picked one out I asked if it could be delivered the next day but their delivery schedule for the following day was booked. The owner offered to deliver it himself after he closed. I was sitting in my new recliner later that night!
* Excellent Selection
* No pressure sales
* Great customer service

Do not purchase furniture from this company if you need help after the sale.
I purchased an expensive reclining couch from Senate and the cables broke on the recliner after one year. I went to the store and the owner Chuck said I had to come back between 4−5pm to talk to the repair service man because he could’t help me. I was given the total run around and on my 4^th trip back with my receipt in hand all the model numbers they requested, and even the broken part in hand, the lady working said: «oh thats an Ashley brand we don’t carry that», I replied, «but you sold me the couch», and she said yes Chuck sometimes sells furniture for friends. She then said; she couldn’t help me because it was Ashley brand and she doesn’t have a number to call that company for parts. Seriously, has she ever heard of google to get a company phone number? I went home and ordered the part myself from
.

We bought a mattress here for a family member who was moving. We picked up the mattress ourselves and on moving day they let us drop off the old one. Went to another local store on 41^st ave and found their off brand to be more expensive than the name brand mattress we bought from senate. If your looking for a mattress you should take a look here.

For several years we have purchased several items from Senate that we have been pleased with including our sleigh bed, so they were our first choice to purchase new living room furniture.
We bought a lazyboy recliner and a Simmons couch a little over one year ago from them. About a month ago the couch made a loud bang when we sat down on it (we’re not big people mind you) and we discovered that the springs had gone through the bottom
When Senate sent a team out to fix it, they told my husband that they couldn’t repair it under the parts warranty because ti was a Simmons not a LazyBoy. My husband called back to the store and was told that Senate no longer sells or repairs Simmons.
He was told «We bought up a few lots of theirs and then severed the relationship because they products were coming out defective and we had to repair too many». So we are now stuck either having to have a outside repair place to fix the couch or pay another 500 –800 dollars for a new one.
I am amazed that a business could blatantly inform a customer that they, the business, knew that they sold us a potentially defective unit and then refuse to make good on it.
I will be taking my future business over the hill. We are done with this local institution. From another Unilocaler’s comments, I see we aren’t the only one that has experienced this shoddy customer service. We will also be filing a report with the BBB so that other customers are forewarned about these types of practices.

I recently purchased a new mattress for my daughter. We compared prices with the big box stores and ended up shopping local which is always my preference. Their prices were competitive, the staff was friendly, and we were pleased with the process. I recommend buying local and buying here

open letter to La-​z-​boy:
Thanks for your assistance, and your patience over the scratchy phone last night! Unfortunately, I did some research on the Prop 65 warning about the recliner containing known carcinogens, and I am reluctant to expose my grandchildren to the chemicals involved, slight as the risk may seem to you. I urge your company to take action to remedy this unfortunate situation, as your Pinnacle recliner seemed the best deal overall.
I would also urge your sales team to be more honest in explaining it. I say this because neither you nor a sales rep in Santa Cruz were able to tell me what the chemicals are, gave me insufficient explanations (in Santa Cruz the sales rep, a woman with a European accent, told me it was the glue– an outright fabrication), and were dismissive of my concern, saying that these warnings are everywhere so it’s no big deal. Take it from the son of a salesman whose son is also in sales. Tell the truth– it’s always for the best.
Regards
Ed

My husband and I have purchased three mattresses from Senate. And although each is a different model, we are very happy with all three.
The sales staff (we happened to work with Gabrielle) was very knowledgeable about the large selection of mattresses they carry at senate and the delivery people were prompt and very careful.
Chuck, the owner, gave us a great deal on our mattresses and made us feel he would stand behind his recommendations for us. We will send our friends to Senate!

Best beds and service anywhere! Everyone to the delivery guys were professional! Do your self a favor and don’t shop anywhere else! I have and senate is the best!

Buyer beware. Prices are great, unless you receive something that is defective or fails. I bought a mattress at a very good price, but when it failed, they were unwilling to honor the warranty that stated I should receive a comparable mattress. Instead, they wanted to offer a much lower quality mattress (full price), at the same price as I had purchased my mattress (on sale). They explained that was the way it was always done, despite the clear wording of the warranty. Much later, we finally struck a deal, where I ended up paying hundreds more for the replacement mattress I wanted, and afterward the owner admitted that was comparable to the original one I had purchased.
Despite initial good prices, I will never return there.

Really friendly people who honestly try and give you the best deals possible!

Great place to get all of your furniture needs taken care of. Chuck and his team are nothing but helpful and informative. Highly knowled

Rip off, cheaply made furniture. Consumer beware… Don’t buy here for «Lazy-​Boy» recliners as their customer sales policy has changed to the negative. Senate use to give free material for arm rest coverings, not so anymore and charges hundred bucks for a square yard! Come-​on, this is cotton/​synthetic/​polyester blend, cashmere doesn’t cost a big buck a yard! They blame Lazy-​Boy Galleries but this is untrue. It’s Senate’s way of making extra bucks off you. To top it off they won’t ship the fabric from the factory [that’s what Bobbi stated] or from the store to your home, you have to pick-​up at the store. How’s that for lousy customer service. I wouldn’t be surprised if the sale people make «Spiffs» — extra pocket cash ontop of their commission to sell you certain products.
I was in Los Angeles and Las Vegas looking to furnish other homes and shopped Lazy-​Boy stores. NONE charged the extra money and all shook their heads when I mentioned Senate’s charges. Behind all that fake friendly smiles disguises are crooks. Oh yeah, the seat cushion lost its comfy shape flattening out after 3 months. I weigh 140lbs. Reclining now makes a clunky gah-​dunk sound while the springs creak loudly. Returning the seat back to original position is even worse sounding.
Choose your store wisely, there are others in Santa Cruz who can offer you better product and better customer service.

Gabrielle was amazingly patient and knowledgable! She listened to our needs and narrowed down the selections so we wouldn’t be overwhelmed, and I must say, her choices for us were spot on. We spent several days trying to decide on a mattress, and each time she gave us all the time we needed to test the beds (excellent variety of beds to choose from, btw). We decided on the Aireloom AND we also found a beautiful sectional sofa while we were in bed deliberations. We got a wonderful deal on both pieces and will definitely be going back to Senate.
Great prices and excellent service, AND it’s a local business that’s been around for years. I want to thank the other Unilocal reviewers for helping us find Senate. Their comments were a huge help.

They are as legit as their television ads. I went in today with bf because he doesn’t like the futon I have. anyways we went through and tested a few. Sergio was super helpful
They have free delivery and free bed frame. ten year warrenty… SWEET
We got a great Spring Air Queen Mattress for 550 with memory foam.
I love supporting local shops… check them out if you are considering furniture or a new bed