C & C Heating & Air Conditioning

I’ve used C&C for quite a while now and I must say every time I have them out to service my HVAC system I am always pleased. They do a great job and I’ve been very happy with them.
Also, they are very honest too. They were able to help me over the phone without having to have a service call since it was something minor that I was able to resolve myself.
Excellent!

I am updating my original rating from 1 star to 4 as the owner of the company called me to inquire about the issues our family has been having. He was very concerned how we were treated and very apologetic. He remedied the situation and kept me as a client to his company.
Regarding the ladies who answer the phone, I am hoping he addresses that problem as they are not very pleasant to speak to, especially Joyce.

Some time after writing this review, a woman from HQ called my husbands cell (how they got his number ill never know since i was the one who called from my cell for all services) and «apologized» and said she’d talk to the team and Darin. From the looks of other bad reviews, im going to guess nothing has changed.
Cowards.

AC went down on Monday. My wife called C & C. The call taker was not the nicest person on the phone but the dispatcher (who could be heard in the back ground) sent a technician out right away. The technician was great! He quickly found that our outside condensing coil needed to be cleaned and that fixed our problem.
I don’t know the cost because he said they would bill me but the response time (thank God for that dispatcher) was great and we really liked the tech.
We will continue to use them and when we need a replacement system we will definitely give them a call.

I had C&C install central AC in my 90 year old home back in March. The men who did the week-​long job were skilled, professional, and in some instances went out of their way to do things right. They had to deal with some very difficult spaces and fragile old plaster and did it without mishap. Now that the AC season has come and almost gone I can say that the system they installed was perfect for my house and did the job very well this summer. I’m very pleased and would recommend them. Not cheap (a job like this never is), but in my experience worth it.

In my opinion, I was grossly overcharged for service. I was charged 275 for a capacitor replacement in my heat pump AC. The cost of this part is at most 20, and the service took about 10 minutes. Pricing was not discussed before the part was replaced. If I would have known the price, I would have paid the visit fee of 95, then called someone else. I will not use C&C again.

Recently my heating and cooling system went down and we needed it replaced fast.
We did our due diligence by shopping the cost around. Some were astronomically high (won’t mention the company, but it rhymes with a certain wireless communications company), some were too low (as in too good to be true), and than there was C&C.
My experience started with Darren (their engineer) calling me the day following my quote request. What set him aside from other salesmen/​company engineers is that he legitimately seem concerned about my situation by asking if I needed somebody immediately, or how I planned on staying comfortable until my unit is replaced.
Darren came out a few days later and assessed the situation, looked at the unit size, spec, duct, etc. Following that he took about 30 minutes to explain (in layman terms) what unit he would recommend, how the unit is cost efficient, how the thermostat will save on my energy costs, etc. Following that a detailed proposal was emailed to me the following morning. The proposal laid out exactly everything that we discussed the day prior. The good thing that separated his proposal versus other proposals that I received was that he did not include a lot of fluff that isn’t necessary ($ 200 drain clean out, $ 500 MERV-​16 filter upgrade, etc). Nor did he cut corners to save money. He quoted exactly what I needed to keep my family comfortable at a very wallet friendly price.
After signing the proposal I was contacted by the owner of C&C who set a date to install. They came out four business days later to install. This, to me, is exceptionally fast considering this is probably the busiest time of year for them.
The technicians arrived around 8 am and introduced themselves and walked me through the process that they were going to do that day. The laid down drop cloths and were very quite throughout the install. This is great considering that I had a 11 month old home with me that particular day.
They guys wrapped up about four hours after they started and walked me through the entire operating process. Walked me through setting up the thermostat and particular features of the furnace and A/​C.
I am extremely pleased with the service and installation quality that I received. They are true to their word and I will use them going forward for the maintenance on my equipment.
The only reason that I did not give 5 stars is because I have yet to have the annual service done. Once I have that done and I have an established relationship with the company, I will write a follow-​up review (where I am certain that I will give 5 stars).