Timeless Memories Photography

At first I thought she was really nice, and we would be really happy with her. Until after the pics were done, and the editing could have been better and the ones she was supposed to photoshop weren’t there and I needed to remind her to do them.
Then we got our Amex bill and noticed she charged us the whole amount when we discussed otherwise and I later paid her cash for the cd of pics. She gave me the runaround time and time again and wasn’t responsive and I needed to take matters in my own hands and contact Amex to dispute the fee. But she fought it (Bc we did sign for it but we were all chatting and not paying attention to the charge) and we needed to show Amex my convo with her in order to get the money back.
Sad thing is she was a recommendation from two friends. Thing is I should have googled her before hiring her.
Now when I see my baby’s pics in my house I am reminded of what a fake person she is and really shouldn’t be in business at all. Sad that I had such a terrible experience with newborn pics as a first time mom.

I was really hopeful. I found Jenna and Timeless Memories online. I called. I asked if there was any chance she had time that same day. It was the week before thanksgiving, and I wasn’t hopeful. She said she could do 30−45minutes. We have two little boys, and they frankly can’t sit still for anywhere close to that long. I figured it was worth it.
We went, the studio was ok, lots of props that the boys really liked. The place wasn’t terribly clean. She was so friendly it didn’t seem to be an issue. She was nice to our kids. She was nice to us. I was rather hopeful. I paid for the session right after we did and she had to hurry off. Not a big deal, she told us she had to.
So why 1 star. She told us we would have photos, at least 1 or 2 by Monday before Thanksgiving. Monday went by. I called on Tuesday. Left a voicemail. No response. Called on Friday after Thanksgiving, No response. Called the following week, voicemail no response. Called again, voicemail, no response. Called again and expressed that I would be visiting the studio for a refund due to her complete inability to respond to voicemails. When I wanted to book an appointment she called back in under 20 minutes. If you can’t deliver, don’t promise. We wanted the photos for Christmas cards. We had to go elsewhere.
Don’t waste your time with Timeless Memories. The only memories it will create will not be positive.

I am in LOVE with Jenna’s photography skills. I went here for my newborn pictures and they turned out amazing. She was SO good with my son and was able to put him to sleep in a flash. She has so many props and outfits to choose from which add to the photographs and makes it even more enjoyable. Her prices are also VERY reasonable. Because I am so happy with her products, I have decided to come back for my son’s first birthday photos. We did a «smash the cake» session and it was so much fun. I’m glad I have such great photos. It is very important to me that i can capture these lifetime milestones and have them forever. You can use them for invitations– birthday, christening and Christmas cards and birth announcements. I will continue to use Jenna and recommend her to everyone I know.

First time I have written a review for a business. I felt I needed to share my experience to help other customers. This photographer is very nice in person, but extremely hard to schedule an appointment or receive your photographs. I should have known to look for someone else when it took over a month for her to call me back after I tried to contact her via phone twice and email three times. I continued to persist because she was recommended by a family friend who heard she was nice and had reasonable prices. After our photo session we ordered the photos online the 2^nd day they were posted. After two months of the photos not arriving I spent the 3^rd month trying to contact her again. All the while my credit card was charged the day I ordered the photos! When I finally got her on the phone she assured me they would be sent out the next day via one day delivery. I told her that was not necessary now SINCE it has been 3 months already… well my mistake! Finally two months later the pictures arrived in the mail. I was very disappointed when the pictures arrived because the two bigger 8×10 photos are blurry. I didn’t even bother to contact her because at this point it is not worth it. Please take my advice and find a different local photographer. It is not worth your time and aggravation. I also agree with one of the other reviews: look on her FB page and you will see numerous clients requesting she return their calls, they want their pictures.

I only have great things to say about this photographer. She is timely in the return of your products, she is affordable for the quality of images and portraiture that she takes. She is easy to work with, kind, caring, and great with kids and families.
I have had four sittings with her, all have gone seamlessly. I always opt for the digital copy of the images because I like to be able to post them to my friends and family on Facebook, Twitter, etc. it costs a little more, but well worth the investment. She even gives you a release for the images you choose!
I wouldn’t trust anyone else with my family’s precious memories, and that moment in time that her images allow you to capture.
I recommend her to anyone and everyone that is looking for high-​quality, affordable images, that allow you the flexibility to either get prints or digital copies, with a quick turnaround time and ease during the sessions. She even does on location shoots!