Sour Lake Motor Company Inc

This review is long but please read. We purchased a certified used 2012 Camaro the last day of May 2014. Despite the salesman having a planned special engagement that night he stayed until all the paperwork was done and we drove happily away. Yes, I understand he gets paid to sell cars but his commitment was more than just selling a car. The deal was straight forward no game playing on pricing! We got a fair price on exactly the car we wanted. Finance even was able to get a better deal than our own financing had given us. Just good customer service a thank you, God bless and come see us or call us if we can ever help as we left.
Turn now to January 2016. We called Robbins Chevrolet in Humble, Texas because of a check engine and on-​star warning. The first question did you buy the car here? No we purchased at a Chevrolet dealer in Sour Lake. Oh, pause followed by Our first service date available is a week away for a drop off. We have a gm warranty that covers a rental/​loaner during repair. We don’t see your warranty in the system you need to call your selling dealer to get the information on the warranty but the rental probably won’t cover a rental until we diagnose the problem and verify that a rental is covered. Understandable to verify coverage but a week wait to drop off with a check engine light (not the gas cap), and then wait to have the problem identified. Unable to locate a GM Major Guard warranty in the system under the VIN not a good thing. Ok now to call Sour Lake for warranty information.
Quick voice mail left for Jerry at Sour Lake Motors a leaving the VIN and name. 7 minutes later Jerry calls back with all the warranty information and has verified it’s in the system!!! Does Jerry stop there NO he goes on to explain where it can be located in the system and offers to assist if the servicing dealer can’t locate the needed information they can call him and he will help. Now that’s customer service before and after the sale. That is why Sour Lake Motors will get my business if they have the next vehicle I want to purchase. Chances are good with the makes they sell!!!

Best service. Free loaner cars for dealership customers. Treated me like they actually cared. Will definitely be my choice for buying trucks & servicing in the future.

I have been here before to have issues fixed on my truck and they seem to be fairly honest about what they do in the shop. Personally, its the place I trust the most when having my truck worked on. They call themselves «Truckville», and with good reason. They sell and service all of the big three, Chevrolet, Dodge, and Ford. I have not bought a vehicle here yet, so I know nothing of the sales team and their tactics. The service team seems to do their best to listen and work with the customer to best meet customer needs.