Doubletree By Hilton Hotel South Bend

Great value from a very nice property. It was a last minute booking due to bad weather as we drove through. We checked in late and were welcomed with awesome warm cookies. Our toilet leaked a little but otherwise, great place.

The Doubletree is a solid option when looking for a room in South Bend.
It stands out when you’re driving around downtown, with its sloping glass roof. And it’s attached to the Century Center. It’s a bit odd that when you’re taking the elevator up to your room, you’re whizzing by offices with floor-​to-​ceiling windows, peering in at people hard at work behind desks. But if you are coming into town to work with a company in the Century Center, this hotel could be doubly appropriate.
The pros:
* Great location. You’re right in downtown South Bend, within easy walking distance to the river and area restaurants.
* Ask for a room with a view, and hopefully you’ll get put on the top floor like I was, looking out on the river, which is lit up in beautiful colors at night.
* Great service. Like I said, I asked for a view when I checked in and was immediately accommodated.
* Free cookies!!! I’m sad that I didn’t get to try on on my recent stay, but I could smell them. Mmmmmmmm.
* Not too shabby of a price for the best hotel in town. I got my room for about $ 150 plus fees, about one week before I needed to stay there.
* Very clean. Can’t really beat that.
* Easy and free airport shuttle. The 6 a.m. shuttle was right on time and had me at the airport in about 10 minutes.
The cons:
* The rooms can look a bit dated. For example, the carpet looked like it hadn’t been changed in years. But again, the room was very clean.
* The giftshop — if that’s the right word for it – is small. Like about the size of a walk-​in closet. So if you are in need of convenience items beyond what they have, you’ll have to venture out into downtown.
I plan to be in South Bend a lot for work, and it’s a comfort to know where I will be staying when I come.

Got sick from the restaurant food after having to send it back for being almost inedible, then got charged for my meal. Hotel is scummy, pool is DISGUSTING, and the management is clueless… So unorganized and chaotic. If you’re coming to south bend, stay somewhere else!!!

Very clean and one of my favorite Doubletrees to stay at. The cookies are awesome when you check and the breakfast is excellent. Quiet and clean rooms make for a great sleep at this hotel. Their exercise room is one of the best around for a hotel with tread mills and bikes with a bunch of machines with weights too.

Decent accommodation when staying in Downtown South Bend. While the College Football HOF isn’t there anymore, you are still within walking distance of several good restaurants. Staff was pleasant, and there is a Starbucks downstairs. The free wifi is a nice touch too.

My stay at this hotel was way beyond any expectations I had. I assumed a smaller town would mean a standard hotel at a decent price, but nothing as beautiful as this place was!
First of all, the location is great. There’s stores, cafes, restaurants and more all within walking distance. I was greeted by a lovely staff member just before midnight after a horrible day of travel, and she was a complete delight. She gave me a river view and snuck me TWO of their delicious warm chocolate pecan cookies. I was so tired the beauty of the hotel didn’t really register until the next morning.
I fell asleep in the awesome bed and slept like a log. When I woke up in the morning I discovered a stunning view of the waterfront, and a very clean suite. As I ventured down the hallway I loved the décor — it felt modern and fresh while still being comfortable and not pretentious at all.
Once I realized this place had a stunning atrium area (with a Starbucks!), I was sold. They also have a pool, fitness area and a great business centre. The front staff were super helpful when scanning some documents for me, and the ambience in the lobby is stunning.
I love that underground parking is included and you simply swipe your key to get in and out. They also have a plethora of information on the area that was fun to read.
I will absolutely be returning here should I visit again.

If I could give no stars I would. This hotel does not deserve to have the Hitlton name on it. Not only were we quotes a much higher rate than we were supposed to get for a wedding. When the bride and groom complained and we were comped a room for the night of the wedding, we were given double beds, the there was a huge wet spot on the carpet where the A/​C or ceiling had leaked. We went back down to tell the front desk and they found us another room. That room had not even been cleaned from the previous guests. We went down yet again and were given another room. The hallway on this floor stunk like a gas station restroom. The room was better than the other two, but were exhausted so we settled for it. For our troubles we were given a free breakfast, which was supposed to be included in the room rate for the bride and groom and wedding party. But later found out they had to pay. The breakfast was underwhelming to say the least. My bacon was cold and stale and scrabbled eggs had the consistency of a dry sponge. Luckily our horrible experienced didn’t cost us anything, but I would advise anyone traveling to this area to avoid this hotel.

Really love this location. Newer property, very clean and modern. You can get your Starbucks on with a store right in the building.
Friendly staff. Beautiful views of river. Complimentary WiFi. Room service if you like. Gorgeous Hilton. Recommended if staying in town.

Gorgeous suite and really cool building. My only complaint is that the rooms facing the inside of the building pick up all of the noise that echoes in the open area downstairs.

Good:
Full size Starbucks in the lobby for the win!
Impeccable check in experience /​front desk staff
Clean room, comfy beds, lots of pillow options
Meh:
Not enough elevators to accommodate the crowds (or all the kids in town for a hockey tournament playing elevator tag) AND the stairs don’t let you out on the ground floor. I usually avoid elevators after a few bad experiences but the stairs here led to «staff only» areas which were locked; so I had to go back up and still wait for the elevators.
Also, only ONE elevator goes to the lower level of the garage. It is not marked in any way. Good luck a) figuring out which elevator and b) catching said elevator.
Funky parking garage as previously noted, but I drive a sedan so it didn’t bother me.
Kitchen closes at 11; far enough away from ND that getting late night delivery is difficult.

My two requirements for hotel rooms are a Friendly Staff and clean room. Both were satisfied here

The good:
— Super friendly and outgoing staff. Gregory was especially helpful.
— Not too far from Notre Dame stadium, but far enough to be away from the crowds
— Lots of ND fans on game weekends
— Team stays here the night before home football games
— A real Starbucks on the first floor!!!
— Oversized vehicle parking in back of hotel/​bank
— Shuttle to Notre Dame stadium (and other close venues)
— Bakers restaurant open late
— Restaurants and bars within walking distance
The not so good:
— Extreme price gauging for rooms during football season
— Garage parking only has 5’8″ clearance (very strange)
— Self parking $ 9 per day
— Small king rooms considering price
— Satellite TV constantly went out during our two night stay

Apparently this hotel is fairly new, but I have never stayed in South Bend so I have no previous experience in the area. We stayed here for a night while visiting family in Michigan. The room layout was a bit ineffective. We had a nicely-​sized corner overlooking the «river» (or retention waterway, or whatever) and yet the room was so horribly laid out we may as well have been in a closet.
Speaking of, the room had two closets, one in the hallway by the door and the other by the bathroom. The bathroom was comedically tiny, and I feel that if they had just done away with the second closet and expanded the bathroom it would have been a better choice. My opinion is clouded a bit by the fact that we travel with an infant and I need room to wash and prepare bottles, as well as have a decent area in the room for her pack n play and other things. The second closet worked great for stowing the stroller… so I guess that was a plus.
Front desk staff were very friendly. Doubletree cookies are always welcomed. The coffeemaker was malfunctioning and leaked water all over the dresser (I use it for hot water for bottles). There was a fridge, but no freezer compartment. When we mentioned the leaky coffeemaker upon check out, the front desk gave us Starbucks recovery coupons, so that was a great «fix» on their part.
Had to pay for parking, which is becoming a pet peeve of mine. Unless I am in LA, or Chicago, or NY, I expect a reasonable parking experience when I am staying at your hotel. I understand this is a business district, but if we are already paying to stay with you, comp the parking. Charge those that use the lot to get to convention centers, etc.

Beautiful hotel, large rooms!
Room service took over an hour to bring me dessert and a glass of wine but the cake was definitely worth it. Gotta try the chocolate cake!

Pricy for South Bend, but a solid big chain, you know what yuo’re getting kind of place. Not a huge room, but big enough – bigger than NYC, smaller than Grand Rapids. Comfortable bed and pillows. Everything seemed clean, although the room had a bit of an odor. Nice Crabtree & Evelyn toiletries. They do the warm cookie on checkin. The usual gym, although a lot of cardio machines. Pool was less impressive – weirdly shaped and 4 feet all around. The hot tob was pretty discolored, so I’m sure that wouldn’t affect function, but it wasn’t too pretty. Friendly staff. Parking is pricy, $ 9 I think, but it’s convenient. The glass-​enclosed atrium with their retaurant and the bank and seating and a Starbucks is nice. I’d stay when in South Bend, but there wasn’t really anything special about the place.

Three positives with no negatives. Check-​in was smooth, beds were AWESOME so sleep was great, room service was on-​time and very tasty!
Would recommend this Hilton property!

Pros:
Starbucks in the building
Nice river view
Clean
Cons:
Air conditioning in my room worked, but no matter how low I set it the room still felt humid and sticky.
Paying for parking always sucks (even when the company is paying)

This place has gone through a lot of ownership transfers in the past few years. It is much nicer now. I had a renovated room and was very happy. Free wifi, and a total gut rehab for my room made my stay here much better. I visited when this was different brands and it was OK. They did away with the free breakfasts, but the room upgrades alone make this a much nicer place to stay than it was 5 years ago. Well done.

My fiancé and I along with his family and his college roommate’s family flew into South Bend to watch the Fighting Irish take on Pitt. We stayed for two nights at the Doubletree in downtown South Bend right by the College Football Hall of Fame.
We were picked up from the private airport and had about a fifteen minute drive to the hotel. We had some trouble with entering the parking garage using the parking pass given but the kind employees behind the front desk took care of that and sincerely apologized for the inconvenience. As if apology wasn’t enough, we were given delicious warm cookies in traditional Doubletree fashion. The river view was nice, but the sun blocking curtains were key to getting an extra hour of snoozing before starting the day. The buffet breakfast was good and well staffed. Plus, my fiancé had a geek out moment when the Notre Dame football team marched by after spending the night a floor below where our crew was staying.
We had a great stay overall. Here are the highlights:
Pros:
hair dryer rocked my socks off. it was full size!
Location was good for being close to restaurants and campus
Staff were über friendly
My fiancé geeking out at the team
Enough quality hair products to get the knot of century out of my hair after the game
Modern touches with normal comforts
delicious cookies and brunch!
Cons:
The shower water temperature varied from luke warm to ice cold to scalding without changing the gauge
The popcorn ceiling was not so pleasing to look upon
All in all, an excellent stay in the perfect location for us this trip.

The Doubletree is currently undergoing extensive renovations so hopefully this will relieve /​improve some of the issues we experienced.
We selected the Doubletree as our host hotel for our wedding in October 2012 simply because it was a half mile down the street from the Oliver Gardens /​Center for History where both our ceremony and reception were taking place.
My in-​laws came in from Florida and stayed at the Doubletree for a week. They originally were not provided the discount rate, but we were able to have that fixed. When the checked in and settled into their room after a long day of traveling, they discovered there was no hot water so they were stuck with cold showers. I contacted the General Manager and was told that it was a planned outage to replace the boiler and they should have been informed at the time of their check-​in. They continued to have some issues with hot water and were eventually moved to another room for the rest of their stay.
My husband also stayed at the Doubletree the night before our wedding and we had a nice, but very dated suite (complimentary upgrade). The toilet was not working properly and he made several requests to have it repaired prior to our wedding night (which never happened).
We had mixed reviews from several of our wedding guests — some said everything was fine and others complained about no hot water, constanting running toilets and a few other minor issues.
All in all, it turned out to be a disappointing experience, but I am hopeful things will change with the renovations as the hotel is conveniently located in the heart of downtown South Bend.