FedEx Ship Center

They’ve had my overnighted package for 5 days and I never got a notice. Apparently they can’t deliver to a PO Box… even though I was at the post office while FedEx from south Boston was delivering there. The people on the phone just goes to someplace far away with canned answers. Seriously — I’d rather just have a voicemail that says «F off — we don’t want to deal with you and won’t give you any answers anyway.»

Those motherfuckers are lazy as fuck. Worst delivery services coming out of a South Boston. They don’t knock at all or care to.

Was waiting for my shipment, at home, intercom was not used, then received an email that a delivery was attempted, but no one was available.
Driver never attempted to use the intercom/​door bell at my condo.

I am updating my review with two more stars, because their social media team (contacted via Twitter) was exceptional in resolving the issues with my delivery, so thank you for that service.

Dear FedEx
Thank you for not dropping off my prescription medication at my door due to «driver discretion» even though I specifically requested that no signature be required for delivery. After commuting an hour from Manchester, driving through Boston during rush hour to beat your closing time and make the deadline for my dose was just what the doctor ordered. Seeing how the medication needs to be kept refrigerated, I especially wanted to thank you for leaving it out in the open where it would have expired over the weekend if I had not gotten there in time.

Horrendous delivery service and issues that never arise with UPS! I had a package delivered about 3 weeks ago that I worked at home to wait for — nobody rang the bell, and when I went down to the lobby that evening, the box was there, cut open and empty. I was supposed to receive another package today, from the same shipper, and waited home all day for it. I checked at 4pm, and again at 5:30, and there was nothing. I checked online to find out that it was delivered around 1pm, and nobody again rang the bell. There is an open lobby in my building, open to anybody, and a locked portion, and I don’t know where the packages are being left, but don’t understand why someone cannot ring the bell on a delivery.

They suck… Ordered something with standard overnight shipping and didn’t receive it until 3 days later. Use UPS or USPS not FedEx… I repeat… They suck…

Unreliable delivery system and very poor customer service. Stayed at home the whole day waiting for a package (after paying an extra delivery fee), apparently there were two attempted deliveries, but no one even rang our bell. Unacceptable and a disgrace for a company of this size!

Apparently I had a delivery attempt this morning for a package and received no notifications until afterwards. I called FedEx to see where I was able to pick up the package they told me this location by 12. I arrive at 1 and package is not here yet. I ask if they are able to contact the driver and they tell me that is not an option so I am stuck here waiting when my package should have already been here. No accountability taken here… very disappointing for such a big company like this.

Stayed home from work today to receive something that I needed no later than today, and something I paid extra to have overnighted. Around 5pm I get an email from the tracking saying they couldn’t deliver the package, and that I wasn’t home, and that it will be reattempted on Monday, a day that is three days too late, and a day that no one will be around to receive the late package.
The fact is, no FedEx trucks came down my street, nor left a tag, even though one was listed on the email. However, the fact that the delivery exception is listed somewhere two miles away from me makes me think no one even bothered to deliver the package.
Really just unethical of a company to lie like this, while greatly inconveniencing their customers. Hey, I guess they needed to get an early start on their weekend.

Two employees, I’m in a line of one, and one person comes out from the back and seems shocked and upset that I’m having to wait. I’m fine with it, but she went back and had someone find my package anyway. Did the same for the next person after someone was looking for mine and more people arrived.
They should have more signage for people coming from the bus, I was a bit confused and just followed the others.

On July 17, 2014, the Fedex tracking record showed that the delivery man put a 50 lb package on the door step outside of my home. When I came out around 15 min after the indicated delivery time, the package was not there. After spending a week talking with Fedex, I was told that the delivery person did leave it. Seriously? It was a giant 50 lb package and how can they leave it and let it sit on a door step?! Anyhow, I am not planning to use them for shipping anything.

I am particularly not happy with FedEx at all. I have paid $ 30 for some documents to ship from DC to Boston which is very high in my opinion. They attempted to deliver my package on Tuesday and they gave me a call while I was at work. They could not make sure if I lived there. I reassured them the address was correct. When I got home at night I did not have any door tag. The same happened on Wednesday. I called them on Thursday to inquire about my package. The first representative was not very helpful. I gave her my name and address (I did not have the tracking number) and yet she could not find me and she was not willing to help me. I dared to call them again and fortunately this time the representative was helpful and found my package. I told him our door bells were not working. He promised he would provide the driver with my phone number so that once they get there they call me. I stayed home on Saturday hoping I would receive my package. I called at 11:00AM and asked about my package. They told me they would be there at noon. I called one more time at 1:15 and they told me the driver had been back to facility and they were not required to give me a call. At last I had to go in there myself to pick up the package.

We are one of businesses in the area. We supposed to receive a package overnight. As a business we are open till 7:00 p.m. In a tracking report it was saying that the package was on the truck at 7:32 a.m. that morning. Was it not enough time during 11hr. to deliver our package? My customer paid for «overnight» delivery. He lost money FedEx gained. Horrible Company. No delivery on Saturdays?

Fed Ex couldn’t locate my package at this facility. The US Mail is cheaper and more dependable. They fly stuff in and than just let it sit on the truck. Not worth the cost and wasted time trying to track down the package.

TERRIBLE!
I have had this happen more than once with fedex, but not nearly as annoying as today’s incident.
I received a notice that my package had a «delivery exception» i.e. Someone wasn’t home to accept it. But that was false. My three roommates and myself were ALL home. There was never a knock on the door, the door bell did not ring, and the most annoying factor is that there wasn’t even a missed package notice. Their delivery man obviously didn’t come to the door. Obviously, this isn’t a normal occurrence among all fedex deliveries, but a company should really hire employees that plan to actually deliver the package. I don’t know about all of you, but I’m not taking the t 40 minutes to southie for my package, nor am I paying more money to take a cab.
Please actually deliver your packages, Fedex!

I missed a package delivery today, but they are open 9am-​6pm on Saturdays. So, I hopped in a ZipCar and drove 15 minutes from Allston to Southie.
This location is ridiculously easy to find. If you know how to get to South Station, then you can get here easily. Simply follow Summer Street away from the downtown, and you’ll be there in about a mile.
When I went in, I felt like I was walking into an airport. They had two automatic doors, which must be nice if you’re shipping a lot of big boxes. They had two people on at 5 o’clock on a Saturday, and they were able to serve me in about 30 seconds. I handed my door tag and my license to the man at the counter, and he went into the warehouse to find my package. Two minutes later, he came back, and I signed for it. Mission accomplished.
Tip — if you are going to come over here to pick up your package, be sure to check the tracking online to ensure that the package has made its way back to the facility before stopping over. That will help you avoid the whole «sorry, your package isn’t here» routine.

I hate you Fedex.
I’m also not too fond of the woman who took half an hour just to tell me that my package wasn’t there.

Third times a charm, I guess.
trip #1) After having getting the notice on the door, I made my way down to the Fed-​Ex office to pick up my goods — I was too early — no biggie. I asked that they hold my package at the facility, knowing I wouldn’t be home and would just assume stop by later on that night or the next day.
trip #2) The following day I stopped by on my way home and was informed that my package had not been held as requested and went back out for re-​delivery. The woman behind the desk was very helpful and had me stand right there while she put in the «hold» request. She also taught me a valuable lesson– always request the confirmation/​case number… thank you Fed-​Ex lady :)
trip #3) YAY– success!!! My package was held at the facility and was retrieved with no problem!
Thankfully, this was not something I paid extra to have delivered via Fed-​Ex or something I urgently needed. That said– another lesson learned in the importance of communication!

I was dreading coming out here to pick up my package based on the previous reviewer’s mention of a 25 minute walk. Fortunately, Google Maps pointed out a bus stop a few doors down from this location. It’s about a 13 minute ride from downtown Boston and the inbound bus stop is directly across the street from the facility.
The customer service agent who attended to me was friendly and very fast — I wish I could pick up my UPS packages here as well.