Zap Car Wash

I took my car to get an oil change and washed. They did a great job at both except the Velcro strap that hold my seat cover in place was ripped. When I showed the manager WIlder he called his employee over. They spoke in Spanish and she handed him the piece of Velcro that was ripped off. He tried to staple it back on and I refused for him to do that. I asked for replacement of the seat cover which I had the receipt because I purchased it 5 days prior. He told me no and that they did not damage my cover and were not responsible. At this time I wanted a Refund for the 34 $ I spent on the car wash he laughed at me and said e an give me a coupon for a $ 13 car wash. I felt very disrespected and I feel the situation was not handled professionally at all. I know accidents happen at 1^st I just wanted the missing strap but once I was called a lier and was treated like I was scamming then I was offeneded. Like I said car came out clean but there customer service was not even worth a star!!!

Definitely not impressed. I love hand car washes and try to stick exclusively to them. This place is on my drive to work and I needed a wash badly. I got the Ritz which isn’t the top expensive one (that’s the vip) but it’s second because it was $ 20. I specifically asked them to focus on the tree sap on the side of my car. When it was done it was still there. I showed the manager and it looked like he basicslly used windex to wipe it off (so much for the triple polish I had gotten). There were a ton of other marks all over my car still and he said I needed to get a hand wax to get rid of it. Yeah okay.
The cashier was extremely unfriendly too. Didn’t greet me or barely even spoke and when I said thank you and to have a nice day there was a blank stare. But she was plenty friendly to the gentlemen before and after me so i know she was capable.
Not worth it. If you go don’t waste your money on the higher end options just get a regular full service wash.