Heritage Toyota Scion

Ive brought my car in a few times for service/​oil changes. They are always very pleasant and I’ve never had a problem, and the work is always done in a timely manner. Seth was most recently the one who took care of my most recent appointment and was very helpful. Thanks again, I will definitely continue to bring my car to heritage.

I was pleased with my experience at Heritage, Phil helped me with a choice that was right for me I am happy with my choice.

I bought my Toyota Highlander from Heritage five years ago and I couldn’t be happier with the service they have provided. Time and time again, they are professional, friendly, fair, clear with their communication and always have my car finished on time. Ryan in service is great! Last week we ran into a glitch that needed a part ordered and they loaned me a car free of charge. You can either buy or service your car here with complete confidence.

Richard from Toyota Services was very rude and unhelpful on the phone. I was calling for my dad because he doesn’t speak English well. My dad is a very busy man so I told him the hours he was available and Richard was giving me times that my dad was not available. I asked Richard if I was making myself clear because he was not giving me times my dad wanted. When I asked that question, he finally gave me an 8 o’clock appointment and then he hung up on me.

Lets Split my new rating in two parts.
Service, I have reviewed before. Really not a fan, I will not return :-(. Empty promises and lack of communication. They seem more interested in finding things to charge than giving honest answers.
Sales and Finance: I really do like Toyota’s, and have since tried to purchase at other places, and ended up returning to Heritage for the purchase. Sales 4* Finance 5* service 1*

I leased my Prius from this location and I couldn’t have been more happy with the service and the prices. Rob Ploof was my sale person. He was very helpful, patient and attentive.
I never really owned my own car until 2008 and back then I was very apprehensive about buying from a dealership due to all the bad rep such places get. I do think that some car dealerships may deserve this reputation, but I’ve since had a few friends who have worked for reputable ones in the area and I now understand that honesty and integrity is a key factor in a sales person keeping their job at such places at Toyota, Hyundai, Subaru, etc.
So, if you’re in the market for a car, do shop around and compare prices, but at least feel comfortable knowing that none of the more reputable places are going to try to bamboozle you. Far from it. If you get price x at a dealership and it’s lower than at another dealership, you can approach that dealership to meet or beat that price, and so on. I have learned there are certain places to avoid in the area, but the big names are reputable and reliable.
I do think the part of buying or leasing a car that can be open to the most room for problems is during the financing talk after you’ve agreed to the deal. You are offered a lot of products/​insurance on the car, many of which you may not need and may not be worth your while, they might be proposed in such a way that they seem like they are very necessary. This didn’t happen to me here, but I have heard this can happen.
Once again, I had a great experience here. I had done my homework, compared prices, etc. and knew my needs and options before I visited, and I was very impressed by the calibre of service I was given.

I was having some car trouble after driving my ’97 Corolla 700 miles up to Vermont. Being new to town and not knowing a local mechanic, I made an appointment with my local Toyota dealer. I found Heritage Toyota which was a 45 min drive, but they had decent reviews and were able to see me sooner than the first place. Overall, i was happy I made the switch.
Katie in the service dept was friendly and seemed honest (i didnt feel like I was being duped). She called me and explained what the mechanic found and what needed to be done. When I was still having problems 2 weeks later (the root cause of my original problem), she remembered my visit, called me and waited for my response even though i was out of town, and took some money off my bill since i had recently been they’re for a related issue.
While I wish they had found the main problem sooner and it’s kind of a pain for me to get there, I would take my car here again.

Caitlin was extremely helpful when I was looking into getting a new vehicle. She was willing to show me many options that were affordable. However I had decided to get my car fixed and my buy a new one yet she was very understanding and helped me get my car fixed at a reasonable price through heritage service center. Will be sure to go to Caitlin when I eventually get a new car.

Caitlin was so friendly & knowledgable on my visit to Toyota. Definitely will do business with her again!

Just purchased a 2013 Tacoma Double Cab and I am very pleased with the process of working with this dealership from beginning to end.
I started by requesting a quote on the Internet, along with requests out to other area dealerships. Ed responded quickly with exactly what I requested and followed up the next day to ensure I had received all the information.
When I went to the dealership for a test drive, even though Ed was off, the Sales team stepped right in to move things forward. John D. was great to work with, and even though he wasn’t familiar with the details I had been working out with Ed, he was able to quickly reference his notes and put us right on track. There was no pressure to close the deal and ultimately I opted to see if Toyota Financing was an option, which it was.
I did a lot of research on this vehicle and pricing. Overall I am very happy with the price I paid and working with the team. I walked out the happy new owner of the truck I’ve always wanted to own. I look forward to working with the Service Department going forward as I maintain my vehicle and will certainly post updates as to my experiences there as well.

The service was wonderful when I purchased my new car. I am very pleased, and I love my new Rav

friendly staff, clean showroom, excellent lounge. only dealt with sales not service so far

I did really like buying my car from Heritage, everyone was really nice especially Mason, and I got a great deal, however their service department I think could use a bit improvement. I understand that want to make sure they’re doing good business, but it’s annoying when you have to call like 2 weeks in advance to make an appointment, especially when it’s something that you may have just noticed and should be looked at right away. And then when I did take it in to get it looked at they had my car all day, and then when I finally got it back I noticed they took the sticker off my windshield from my recent oil change that I got done at Oil N’ Go, which I only went to because Heritage is always so booked up so far in advanced and I don’t always know my work schedule that far in advanced. I know it might not sound like a big deal but it is very irrtating that that was taken off when they had no reason to do that.

First experience with Heritage after purchasing a used Highlander was very positive. Got in just under the 4 month warranty that had been included in the purchase, and had a few small things to be checked out.
Service department (worked with Deb Piche) was prompt and thorough in their scheduling and follow-​through. I particularly appreciated the fact that they were willing to pay for the labor on an issue not technically covered under the warranty, as long as I paid for the part (significant savings).
Over the course of 2 seperate visits I had nothing but good experiences and was treated with courtesy. They operate efficiently and quickly.

I have always had great service with Heritage Toyota over the last 25+ yrs. My last visit was due to having my brand new tires purchased further north on Shelburne Road at a tire warehouse re-​balanced because the tire place couldn’t due it 5x. Toyota fixed me up right the first time and the other place had to pay for it. Also the Service writer was extremely professional (as always) and actually showed me what they did to make the tires balance properly. Something the «other» place could not do, but that is another review, not Heritage Toyota Service. They are top notch and highly recommend them for repairing my trucks.