Pioneer Medical Group

Bonnie Colville is a joke. I came because I had a agitations in my right hip, along with some other muscles agitation. She walked right in said hi, but it ended there. She wasn’t personable at all. She laughed when I described my ailments and quickly prescribed me medication. Why would I put a chemical such as pain killers and a muscle relaxant into my body if I do not have severe pain? I will not be returning to see her. She gets 5 thumbs down! Now I see why her online reviews were unfavorable.

Bad experience a few months ago. I called to schedule an appointment with my PCP Dr. Echeverri and he never has any appointment available. I decided to schedule my appointment with a PA Maria Eugenia. I schedule a physical and a Pap smear. My appointment was right after they came back from lunch. As I was waiting the MA and the provider seemed lost. There might have been a scheduling error and she didn’t know she has a patient but whatever she went ahead and saw me anyways. During the physical Maria was very nice and very professions she took her time. I was happy with the service she provided. I decided not to have the pap because it was the time of the month. When I went up to the front to schedule my appointment the receptionist was very rude she didn’t ever say hi just with a strait face said «since you didn’t get the pap done today you will have to pay a copayment on your next visit I don’t know why you just didn’t get it today.» I’m not one to argue so I said ok and scheduled my follow up appointment. Went back 2 weeks later for the pap. Maria said I would receive my results in the mail. A month and a half went by and I never got them so I decided to call. When I called the person on the phone informed me that Maria was no longer working there so I would have to go in to get my results. I was I bit annoyed i told her «No I cant miss work all I want you to do is mail my results as promised. I get Maria is not working there anymore but that’s not my fault someone should have taken care of the work she left behind.» The girl said she was so sorry and said she would find out what she could do. I gave her my name and phone number. A medical assistant then called me a few hours later. She informed me that my pap was abnormal and I would have to go see a specialist. I was to worried to be mad at that point. She went ahead and schedule my appointment for a biopsy and mailed my results. Luckily everything is fine now. I’m happy to say I’m healthy. I just don’t understand how this happened. Please be more organized. I will never be going back. Since then I have changed my doctors office and so have my parents.

I live a few blocks away from this clinic but I would much rather drive the hour north to Burbank to see our old pediatrician. I have two boys and the two times I’ve been forced to bring them here they refuse to see them together although they’re both sick of the same illness.
The staff is very cold and unfriendly not willing to treat you like a person but rather a number on a chart.

Place is pretty GOOD the front office staff needs some work on their customer service skills. The good thing about this place is that it pretty much is a full service clinic although IT DOESN’T have dental.
FOREVER TO GET AN APPOINTMENT WITH THE DOCTOR YOU WANT.

I have mixed feeling about this place.
When it comes to the doctors and specialists, the staff is cool. Nothing to write home about, but if youre the type of person who likes to have control over your treatment, then you might like this place. In addition to that, i really like the variety of specialist available and the number of offices the Medical group has.
Aside from the doctors, service is meager. I’ve waited as long as an hour and a half in the waiting room (with appointment!). This place is obviously overbooked and understaffed. I had accepted this as «normal» until I once accompanied my friend to her OBGYN appointment at the local Kaiser. I was shocked at how quickly she was seen over there.
Anyway, im on the look out for a better clinic… But until that happens i guess ill be going to Pioneer.