South Gate Optometry

Have been coming here for years now. Great place, great doctors. Always have appt available same week. Great brands

I love this facility. It’s my first time ever going outside my regular office and it’s very friendly and efficient. Gaby Villalobos is really nice and makes your visit a nice experience.

My family and I have been coming to this office for a few years and they’ve always been very helpful. They take the time to offer the best option in order to purchase the glasses of your choice. They also have a good selection to pick from. Prices are also reasonable.

Very unprofessional, the lady at the front desk is completely rude.
Wasn’t able to confer with the insurance company about an approval of an appointment she had two weeks before to be able to call and confirm.
When she called me up in the middle of a question, she turned around without saying pardon me, and answered the phone. Though it was about the extremely late confirmation, she’s did not provide a proper customer service that is expected in any medical office.
Prior to that she asks everyone if they are sure the appointment was that day making people seem as if they are incompetent to learn the date of their appointment. Look for their name first before making any accusations.
One wouldn’t wake up at 8am to drive to an ophthalmologist for fun.
Whilst in the patients room after waiting an hour and twenty minutes to see the doctor he examines one and then the other and receives a phone call.
Honestly, what kind of professionals are these
Who would pick a call and go to another room without saying a word
I’m appalled at this service I can’t believe such an institution exists with such horrific standards of handling patients.
I’ve never written such a long negative review nor have I written a negative review with one star this service is the worst I would never recommend this optometry to anyone!

As soon as I walked in I was greeted. When it was my turn to go inside I felt comfortable && the process went smoothly. All of the staff is nice && friendly! This is the best I’ve seen so far! When I chose my glasses Erika helped me && told me which looked best on me && she even gave me discounts && told me how the payments will work. I love that she took her time with me && demonstrated care. I loved the experience! :)

Clean and professional office. With a very helpful staff! From checking in to checking out.

The service is great. The entire staff is very friendly. Dr. Chen took the time to answer any questions. Gabriel was very helpful in the selection process of my new frames. I walked in without an appointment and was able to see Dr. Chen. The assortment of frames is great. There are many styles and assortments available. I love the selection of brands. I did pay the difference out of pocket for a designer frame, but SGO gave me a 20 percent discount in addition to what my insurance covered. I am extremely satisfied with the wait time & the quality of service & care provided to me.

It takes a long time to change d glass lens to the new frame. Bad idea to come here on your break time. The outside looks dirty but ones you go in you kind of forget whats out there. Very small location though.

Had a good first experience for the most part, Gabriel was really helpful while I was selecting my frames. The only complaint is that it took two weeks to get my glasses.

Dr. Chen and Dr. Pennino are the best O. D’s in the area hands down.

When I first walked in the office, I was a little skeptical about my decision. When I first walked in, the reception lobby was quite small. Second, when I was called for the preliminary check-​up, the lady who helped me gave very vague explanations as to what she was going to do and she was a little rude. (Especially when she did the «puff» test with my eyes!) I mean at least a warning. My feelings completely changed when I saw the optometrist (Dr. Chen), she not only was very professional and friendly but she explained everything to me in detail and was very knowledgeable and answered all my questions. I had to re-​take one test before I left (since the instructions were not made clear the first time) but luckily I was helped by Ms. Vega and not the initial person when I first went in. Ms. Vega was very clear with the instructions and also very friendly. I would definitely recommend my friends/​family here.

Thank you South Gate Optometry! As always, you continue to provide me and my 2 children with exceptional service. I called in today for help with my daughters contacts. She is away at college and we forgot to order her supply before she left. Blanca promptly pulled her file and made sure she got my daughters address at school so she would directly receive her contacts. It’s great service like this that keep us coming back to your office. Thank you!

I love this place. They are GREAT with children and adults. Everyone there was nice. The doctor takes time to answer your questions. I am able to make an appointment within the same week and I have been able to walk in without an appointment and get seen quickly! I have recommended my whole family to South Gate Optometry and they have all been very satisfied. I highly recommend this place to everyone. They also have very stylish glasses (sun glasses, reading glasses, and everyday use glasses)

Because I have very high astigmatism, it’s always been very difficult for me to find comfort in glasses and contacts. I finally decided to make a change of optometrists and came across South Gate Optometry. They really understood my needs and concerns. As usual, I had my annual eye exam, which was very thorough and complete. The doctor was very pleasant and answered all my questions regarding the use of my contacts and took the time to listen to what I would want.
I ordered new contacts and glasses with no issues at all. It was recommended I use different type of contacts and also new thin lenses for light-​weight glasses. I have never been more pleased to find comfort with these new recommendations.
The staff was very friendly and patient with me as I tried on as many pairs of frames over and over again. I never felt pressured to «buy up» to more expensive frames or to get add ons (ie: anti-​reflective, transition, etc.). I felt they were very honest in what looked good on me and what did not.
They have a great frame selection with a wide array to choose from. Lots of hip styles, name brands, designer, all shapes/​colors — you name it. They can even order ones for you even if they don’t have a display pair.
As I used my insurance, I can’t objectively comment on pricing as everyone has different coverage and it will surely vary person to person. Although I will say what I spent seemed very reasonable for getting designer frames and contact lenses.
I highly recommend South Gate Optometry to friends and family.