Memphis Air Care

This company should be avoided at all costs. As a result of my deceptive warranty company, First American Home Warranty, my family and I have had the displeasure of dealing with Memphis Air Care since May of 2015. Specifically, First American fraudulently induced us to continue using Memphis Air Care under threats of terminating our warranty agreement if we did not continue to give MAC additional opportunities to waste our time. money an energy. Long story short, after more than three months of dealing with both companies, they both are now trying to blame us and each other for their more than seven trips/​efforts to restore air to our upstairs. Their collective bumbling, deficient and deceptive efforts (no particular order) have included the following: first telling us that our unit (house built in 2000) was too old to be repaired and should be replaced by First American, then it turned to ‘oh no’ we were wrong, let us install a new compressor, next came a second compressor, next came a ‘my bad,’ its the electric circuit/​breaker that needs to be replaced installation, and then came the big finally, ‘ha ha! we got the right fix now! we just changed the coil without specifically telling you that you would have to pay us outside your warranty, but your warranty company should have called you and specifically have warned you (when they were calling and emailing you threatening lack of coverage if you don’t let us back out) that we intend to rip you off for nearly $ 500.00.’
LOG: 8−17−15: Still no air! But, I do have First American telling me that this was all «private» between MAC and ME (are they serious!). I also have what appears to be the early signs of a lawsuit that I will most likely have to file against both of these jack-​in-​the-​boxes for unfair, malicious, deceptive, misleading and deficient practices.
SMH!

The ladies working in the office are absolutely RUDE!!! The owner will lie to you and say he can’t fix your AC if he doesnt like you or hears something bad about you. The work they do usually requires them to come back out 3 – 4 times before they fix anything. Stay far far away!

I wouldn’t recommend this company to my worst enemy. They have the worst customer service of any company I’ve ever worked with. I’m on my 4^th day of no air conditioning and they’ve all but said it’s not their effing problem. Their website and FB both say «service in hours not days» and it couldn’t be further from the truth. There is no manager available to talk to, ever. No after hours service (apparently in the Ac industry after five is «after hours»). What kind of company treats customers this way? I will be writing Angie’s list reviews as well. Terrible terrible terrible.