Rainey Homes at Daybreak

AMAZING homes! But just as important is the level of service. I’ve never had a hard time getting touch with them. Doug Schwartz is easy to talk to, very friendly and personable but always remains professional. He always answers my calls.

We built our home with Rainey a few years ago and had what I would consider a typical experience. However, when it comes to what they refer to as their «Quality Builder’s Warranty» we feel like we were somewhat duped. Once they had our money, the folks at Rainey became difficult to find, which was not a big surprise.
Not long after install, our hardwood floors began separating at the joints – Rainey ignored it. We have gaps and creaking in our hardwood floors to this day. We also had to have our home re-​roofed because the the shingles were from different die lots. Then, about a year afterwards, we noticed a section of the roof was not draining properly, causing water damage to the home. We called Rainey and were sent to voicemail. Then, when sent to voicemail, we were instructed to contact their «warranty department» for concerns about building defects. So, we went to the Rainey website and submitted a warranty request online (because there is not a phone number you can call). Since I have yet to receive a single response to my warranty requests submitted on their website, I have to assume the «warranty department» does not exist.
We have decided to live with the gaps in our expensive hardwood floors and have them replaced when the kids are older (or gone). We can’t live with water draining down the side of our home with every storm or snow melt, so we’ll have to bite the bullet and pay for those repairs ourselves.
We just wanted people to be aware of the misleading business practice of selling a «warranty» that isn’t worth the paper it is printed on.

Rainey has been one of the most frustrating companies to work with. The quality has been sub par the whole time and the communication has been even worse. In the sales meeting were promised multiple things and after we signed the contracts we were told that there was nothing that they could do. They will tell you that they are doing a high quality of work but I would consider the quality less then an Ivory home. They don’t even know where the correct property lines are when they sell you the lot. Just be ware of them and anything they say. It all must be in writing perfectly or they will back track on it. As a last note, the owner of the companies motto is «Buyers are liars». If I could go back I wouldn’t have built with them.

If I could give 4 and a half stars, I would! Only one small goof keeps me from giving the full 5 stars to Rainey!
Rainey Homes built our home a few years ago. This isn’t the first time I’ve had a home built, and I knew that it can be a bumpy road. But my experience was almost 100% satisfactory. I have almost no complaints, which says a lot when it comes to home builders! Our home was built well with very high quality materials with attention to detail unseen in other comparable homes by other builders in the community. Free upgrades were plentiful, and I couldn’t be happier with my new home. My only complaint was that the agent didn’t know the difference between a «french door» and an «atrium door», and they installed an atrium door when I had ordered a french door. Bummer, but not a deal breaker for me. Best of all, the price per square foot for Rainey’s homes were much lower than the comparable Daybreak builders.