CardinaleWay Toyota

Was in south lake from out of town and needed a quick fix on my Camry. The guy from the detail/​service area jumped in to help without hesitation and had me back on the road in no time. Excellent service to help me out in a pinch. Thnx guys.

I only put one star because Unilocal made me. This is the woooorrrssst place to buy a car/​service a car. My fiancé and I both purchased our cars from here and $ 110,000 later they still can’t even service our cars correctly. We spent way too much money here to have mistakes every time we go in. My fiancé’s tundra front wheel was rubbed bald on the inside because they didn’t do a proper alignment and the rim was bent. When he took it in they told him they «see this problem often.» Both My sequoia and his tundra had a software recall in which they did not properly fix and after going back in they still did not fix it. It’s been a year since my purchase and they still are unable to fix the problem. My car resets every time I drive which is fun when I have the navigation going and get lost in another state. When I first bought my vehicle they told me they were going to keep it for a few hours to service it. I drove out of town that weekend and my oil and check engine lights came on. I took it back in when I got back into town and the man i spoke with argued with me and said that everything is fine. I had the lady at the counter pull up my chart and she found that nothing had been done to my vehicle since they demoed it out prior to my purchase. So they kept it for 5 hours to wash it? This is only a small list of all the problems we’ve had here. (there’s too many to remember) Every time we go in we are approached by rude, unprofessional employees. Needless to say we will be taking our cars elsewhere to have serviced. I advise that nobody else makes the same mistake we did to trust this company and purchase their cars somewhere else.

I walked into Cardinale Toyota in South Lake Tahoe cuz I had purchased a 2016 Toyota Rav 4 in Feb. this year. I had gone to Montana last week and my car was in an accident and I could not stay to get it fixed. $ 7000.00 in damage, so the Toyota Dealership in Kalispell, Mt. took it as a trade in and I was able to get identical car from them. When I spoke to Aaron in the front cubical and explained what happened and I need to speak to someone about cancelling my extended warranty on my other car, he tore into me about how stupid I was to buy an «out of state» car! I need it smogged and it probably would not smog! He said to come back in an hour and speak to Scott about the extended warranty. I went and got my car smogged, no problem! I came back and spoke to the finance manage Scott, who is very professional and got it all done with no problem. I am trying to get in touch with their corporate office to tell them how I was treated by Aaron. I spent over $ 30,000.00 over there and I will not be treated that way! He is so rude!

In March 2013, my wife and I purchased a used (dealer demo vehicle with about 9000 miles) 2012 Toyota Sequoia Platinum from Cardinale Way Toyota. I directly dealt with Robert Klemer and after meeting him, learned we shared similar professional backgrounds. The overall transaction was quick and one of the easiest car-​buying experiences I had ever encountered.
Fast forward to February 2016, my wife decided it was time to downsize. We own the Sequoia outright, so we had a few more options open to us to sell our vehicle. We found a vehicle my wife liked and after speaking to that dealer (not Cardinale) we discovered there were a couple of alarming entries in a CarFax report. Both of the entries related to a structural damage from one or two collisions which apparently occurred prior to Cardinale owning the vehicle. I contacted Cardinale directly and spoke with Aaron, one of their managers.
Aaron committed to working with us to have the CarFax issue resolved. After some research with Toyota corporate, it was determined there never was any collision or other damage our vehicle suffered and the CarFax reports were likely in error. After several weeks and a failure on the part of CarFax to willingly and faithfully remove the erroneous reports, Cardinale stepped up to the plate and made the situation right. Since we would not be able to sell or otherwise trade our vehicle with the negative CarFax reports in place, Cardinale resolved the situation with my wife and me in a very amicable way.
I want to publicly thank Cardinale Way Toyota, Managers Aaron Presher and Jeffery Stringer, and everyone behind the scenes who worked diligently to put this very frustrating and trying time behind us so we could move forward.

This place is awesome ! I have now bought three cars from them and must say that Robert Klemmer is just the greatest salesman ever. All of the staff was very accommodating and went way out of there way to get me a vehicle the day b4 my family took a long trip. We traded our 2013 highlander for a 2016 and could not be happier. We not only got a nice trade value according to Kelly Blue Book by the way, but Toyota gave the lowest rates for finance out there, I know we really shopped for our loan first.
Who says you have to go off the hill, these guys will get all my business.

Took my car into the shop after another business had overfilled my oil so they could take a look. They said it was fine, but it came across as being lazy. So I took my car back to who did the oil change (in Carson) and they apologized and redid my oil change. Why Cardinale didn’t want my business is beyond me.

Was really planning and so excited about trying to buy a car from this business. After reading reviews I am absolutely HORRIFIED!!! I will NEVER go here and I know you shouldn’t belive everything you read on the internet so I talked to one of my closest friends who is paying off a car from them and she told me the exact same things I read on here! All about how they will lie straight to your face and completely rip you off. Sad thing is shes on a tight budget and has a new baby girl. Where are their hearts???

I just want to take a moment to share my experience at Cardinale Way. I made an appointment to go to their showroom on Saturday 10/​31/​2015 at 11:15am. Due to a series of events I did not show up until almost 2:45pm. Once there I was greeted by a gentlemen named Robert and he was not at all upset about my tardiness. He was very down to earth and really listened to what I wanted in a vehicle. My credit is not perfect and I am I the process of rebuilding it so for me the monthly payment amount and interest rate were huge factors in my decision. I looked at several cars and agreed on one that I «liked». We went into the office and I completed the credit application. With this particular vehicle the «bank» wanted an obscene interest rate so I agreed that this was not going to be the car for me and I said that perhaps it would be best if I held off to either A repair my credit some more or B come in with a more substantial down payment or both. At that time the finance manager Aaron came in to introduce himself and explained that my credit was not as bad as I thought and explained that yes my credit played a factor in the rate and interest but there were other key players involved like the age of the car, mileage, type of car. After looking at one other used option we played around with some numbers and I was able to drive off the lot with a brand new RAV 4 AWD LE on a lease. This was a really viable option for me both financially and for tax reasons not to mention that the servicing is included for the first two years. This is an option I would have never thought I could qualify for but it was and is thanks to Aaron. Thank you Robert and Aaron for your knowledge and patience I would recommend Cardinale Way Toyota to anyone and everyone.

Nickolay is an excellent salesman to work with. He was very friendly and helpful, had a lot of knowledge about the car we looked at, and was patient in letting us make a decision. If you you’re looking to buy from this dealership, ask for him!

So after 8 months of owning my car, I was called by a new salesman at Cardinale. I was asked how my experience with my car was going. Lol! Poor guy. He apologized for the experience and offered for me to come down and talk things over and see if he could do anything for me. This kid (John) has a lot of potential and I am saddened he has to work in such a crappy place. So I went down and met him, discussed what happened with my car (mind you I am still 4000.00 upside down on my vehicle cause I was screwed over). John passed me to Phillip (the store manager) who got the ball rolling. Now mind you there is an entirely new staff working there. Phillip gave me some options and at the end of the conversation we had a car picked, price set and everything. 2015 RAV4 full package with payments at $ 439.00 at 5% interest and they absorb the other car. Only thing was I needed to bring a co-​signer. The next day I did with the credit worthiness I told them my co-​signer had. When we began speaking about the car the numbers changed right off the bat. We were now told we were going to be paying sticker which you should know would have put me upside down AGAIN! When we called Phillip on his attitude and cockiness the numbers went from $ 438.00 @ 5% old car absorbed to $ 532.00 full sticker upside down 6000.00 and no car absorbed.
Of course, we walked. Gargantuan waste of time and effort. I am still upside down my original car $ 4000.00 after 8 months of payments at 22% interest and Scott (the financing manager) has yet to keep his word about refinancing.
If your credit is perfect and you don’t mind paying full sticker and being upside down on your vehicle right out of the gate, then this is your place to go. my only hope for writing this review is to save somebody the experience that I have gone through. It’s horrible when you give somebody your trust and you are so blatantly treated like a number. I implore you to take your business elsewhere.

Bought my Toyota truck form an out of town dealer 4 years ago and have been taking it to Cardinale for service ever since. The service manager who was there several years ago at one point told me I needed to change my front/​rear differential fluid due to mountain driving being tough on the vehicle. I only had 15,000 on the truck at the time. I had them do the work only to find out that this guy was working off commission for work done so I really did not need any work done at all! He «left» the business and a new service manager was hired. I brought my truck in for routine maintenance and I was informed out of the blue by the new manager that the previous manager had work done to my truck just to boost his commission and they wanted to make things right and pay me back for the unnecessary work that was done. They apologized for the formerly manager’s behavior and gave me a full credit for the unnecessary work! Since then, they have gone out of there way for me to take care of me and have my vehicle ready on a timely basis. I have experienced two other situations with them where if there was a mistake or miscommunication, they would not charge me for the work, even though it was done and given me credit towards future work. Dave, the service manager, has been great to work with and runs an excellent service department. I appreciate the quality of workmanship I receive as well as the honesty and straightforward approach to working with Cardinale Toyota!

Like the ridiculous tourists that we are, we managed to lose our only Prius key in the lake. We managed to get towed into the lot at 4:59pm with the service department closing at 5pm.
Service manager Chuck Jones came to our rescue and stayed an extra hour, along with some of his staff, in order to get a new key made for us. The only reason we made it back home was thanks to their going above and beyond to help us out. Highly recommended!

The one star is for the salesman whom was just wonderful. His name was Bryce. If you absolutely must go to this awful place then ask for him. He will give great service. His appraiser, however, needs to learn customer service, manners, self control and respect. We went in just looking at a jeep which Bryce was very helpful with. He took us for a test drive, was nice, courteous and even offered to have my car appraised. We never asked nor planned on having it traded in. His appraiser sat down and was downright rude and attacked us! I even asked what the problem was and he just kept lashing out saying we can’t buy a car there when we wanted to pay cash. I politely got up, thanked Bryce for his wonderful services and left. WOW!!! This guy was a complete jerk and had no reason to treat us in such a horrible way. Avoid this place!!!

I was pretty disappointed. When I was just beginning to do research on buying a used car, I called a number of car dealerships. I called this place over a weekend and spoke to someone there who insisted that I come in and make an appointment before giving me much information. I explained that I lived 30 minutes away and preferred to get information up front before I made the drive over. The salesman didn’t sound very professional — in fact, he called me dude on the phone and sounded like he was a 12-​year-​old ski bum on summer break. Sorry, I’m about to spend $ 20,000+ on a car, I want to talk to a mature adult.

I would not recommend this place to my worst enemy, they ripped me off and lied to me about every single detail to my vehicle. When they told me they would fix it, they claimed they couldn’t find a problem with it and they refuse to provide service records. Their mechanic dave told me he doesn’t know how to work on a jeep and that he was sorry but he just doesn’t know what he is doing. The only work they did have done on the car was a 02 censor. My vehicle was purchased in november of 2014 i have only had it for 8 months and it has been in the shop at least 6 times and still needs much more work then i can afford, i have already replace 2 02 censors, the starter and the alternator. They forced me to get a warranty that did not do any good seeings how it doesn’t cover any of the work that needs to be done on the car. Joe the manager and Mike a salesman made it seem like they were doing me a favor when in reality they screwed me over big time. I now have a vehicle sitting because i cannot drive it, it dies on the freeway while i am driving the car ! That is not ok i have a 4 yr old son and i will not risk his life. Joe the manager refuses to call me back and hasn’t returned my phone calls in months he always promises «ill see what i can do» he says lol and then never calls back. They ripped me off from the very beginning, This dealership started chasing my checks weeks before i ever even saw the vehicle since it had to be transferred up from so cal. that right there should have been a sign they failed to mention to me that the car is a piece of shit and needed hundreds if not thousands of dollars worth of work on it. they also did not tell me about the previous accident the vehicle was in and i asked. These are very shady people who lie and tell you what you want to hear when in reality they don’t care about you, your car or your safety. I started having issues with this vehicle 12 hrs after purchase and it was back in their shop within 24 hrs, i had to send my car back to them so many times that I had a loner from them until December 10^th. and even having my car for so long they didn’t do anything to fix the problem. One of the guys I was working with his name is Mike Beardon he told me that i was a spoiled little bitch and that i get everything handed to me on a silver platter and that this is what i get for buying a used vehicle, nothing is perfect he said. This was the first vehicle I ever purchased from a dealership and this has been a nightmare the entire time, they have done nothing to try and make the situation better and refuse to be decent humans. They have no idea how to do good business and I don’t understand how they can run multiple stores with such assholes managing them, I’m sure if i ever actually got the opportunity to speak to an owner they would be willing to rite some wrongs. Im a Tahoe Native born and raised this is not how you should be treated when you try and support the little local guy.

Need a terrific car detail? Locals, get your coupon and call Dave in the service department-​he set me up with John who worked diligently all day cleaning off the sap and street tar-​my Rav is like brand new, in and out. My older floor mats even look great, clean and fresh. Everyone was friendly and helpful, and went out of their way to take good care of me.
John did one of the best jobs of detailing my car here in Tahoe, if not the best!

I had a pretty bad issue with my car and these guys were able to get me a part overnight and ultimately help me fix the problem. All this was done while I was on vacation with very compressed timeframe’s, great customer service.
Chuck in the service department was professional and the wait time was excellent.

This review is for Carlos and Derek thank you for help me buy my car i like my new car they are really nice

Recently my wife wanted to buy a new/​used car and her mind was set on a VW beetle convertible. We live in reno and just couldn’t find one. Online we saw one for sale at Cardinal, and we went for a small road trip to check it out. Well unfortunately the car wasn’t for sale after all because of mechanical issues. A few days later the sales guy called and said they had another car at a sister dealership in California and do we want to transfer it to tahoe. A few days later we went to check it out, they set up a loan and were very honest with a small crack the transfer truck did to the car and set up a bodyshop to fix and paint it at no charge. It seemed too good to be true, they seemed nice and responsible.

I