Happy Hearts Childcare Services

This is not a review of your services but rather your communication skills. Your nannies may be great but if I can’t get in touch with you to reserve one, I guess I will never know. I understand you are busy… My friend and I have left at least 8 messages with you and you don’t respond consistently. When she spoke with you today, she verbalized her concern about the lack of communication and had reservations about leaving her child with you. Your response was not at all apologetic or reassuring but Instead it was as if you have enough clients and did not really care. My other friends have used your services and recommended you which is why I called you first. I am not asking you to drop everything when babysitting but to respond within a day or so. Communication is key. I guess you are too busy. I am sorry we bothered you. Good luck.

After a week, including leaving numerous messages and telephoning daily – they still have refused to return my call and they do not pickup their telephone. Have tried calling from a local number and also a mobile number. Poor Service!

My family of 5 spent a lovely week in South Lake during the 4^th of July holiday. While we were there my husband and I wanted to have a couple nights out as adults. I found Happy Hearts on Unilocal and loved all the positive feedback. After reviewing many other childcare providers we decided on here, and we are very happy we did. I requested 2 nights through their website and immediately got a response back from the owner Sheree. She responded with an estimate of services for 3 children for 2 nights, along wih some business information. We were pleasantly surprised how diligent Sheree was and were even expecting the pricing to be a little high for 3 children, yet it wasn’t. It was very affordable and competitive. I also requested to have a more experienced babysitter come because it was literally our first time hiring outside services to watch our children and were a little nervous. Sheree had no issues accommodating our request and said she would be available herself for the 2 nights. Our first night she came to our vacation rental on time, with age appropriate activities, and paperwork. She asked if we wanted updates via texting during the night and we said sure. My husband and I left, and had a great time out. Sheree made good on her offer to text and gave us multiple updates during the night which made me feel secure. We returned home around midnight to find kids fast asleep and Sheree stayed an extra 5 minutes to explain how their night went. She was super nice and enjoyed spending time with our children. The next morning our kids informed us what a wonderful time they had with Sheree and were not nervous anymore either to have childcare. They said she was very involved with them, played with them and just had the best time! The 2^nd night Sheree was going to come, but had to take care of some personal obligations, which we totally understood. Ashley came the 2^nd night instead. The experience with Ashley wasn’t the same with Sheree but we understood why. She seemed very nice, yet when we came home, she bolted out the door so fast she almost forgot to collect payment. We asked how the kids were and she just said they were great. We can understand that Ashley was a young adult and ready to leave, but we sorta expected more. She did not offer text updates and she showed up a little late so we were rushing out the door and forgot to ask. The morning of, our oldest explained the two boys had a biting incident and that Ashley didn’t really play with them like Sheree did. Considering the biting incident is a major incident, we are disappointed Ashley did not inform us of this happening. Besides that we loved Sheree and would recommend and hire her the next time we are in SLT! Thanks Sheree!

It was pretty difficult to get in touch with them but we eventually managed and they were able to get us a sitter at very short notice. Rates are very reasonable and sitter was right on time. It is tough having 3 kids in a hotel room but we brought lots of card games and a board game with us (sitter didn’t bring any toys). However, according to my kids, when asked to play the board game, Sarah refused and put a movie on instead. Not too happy about this, but she did play one game of cards with them and they were safely asleep in bed when we got back. The kids asked not to have that babysitter again, which is unusual as they usually enjoy having someone new. In summary, not the best experience, but we acknowledge it is hard to babysit in a hotel room and happily the kids were fast asleep in their beds when we got back. May try this service again another time.

We used Happy Hearts during of short vacation in S.L. Tahoe for our 8 month daughter. Sheree responded quickly when we originally called and told us that’s she would be available to sit for several hours during the day. She offered her license number so we could check her record and gave us ample references for her services. The day of, she came on time, brought all of her paperwork and even brought age appropriate toys. At once we felt comfortable with her and knew our daughter would be safe and well cared for. She texted us while we were out, per our request and we came home to a happy, well fed baby girl! This is the most reasonable babysitting service I was able to find in Tahoe after much research and we were entirely pleased with Sheree and Happy Hearts. We will be calling next time we visit!!!

We have used Happy Hearts several times over the last two years. We have always had a great experience. Usually we request a sitter for most of the nights that we are in town, and Sheree is always able to accommodate. All of the sitters we have had have been experienced and great with our son, but we didn’t truly appreciate the value of using such a quality placement service until our son choked on his dinner the other night and his sitter had to use the Heimlich to save him. It’s rare that a sitter has to do anything more than play with and feed your kids, thank goodness, but it’s such a relief to know that you can trust that your child will be safe, even when the sitter is a perfect stranger.

We used happy hearts for New Year’s Eve. While it’s a little scary finding a babysitter out of town and leaving my child, the babysitter was perfect! On time, nice, professional, I took one look at her and knew my son was in good hands! They are very easy to work with and I will use happy hearts again. :)

The owner of the agency, Sheree, was very helpful and attentive to our needs. Me and my husband went to Reno for a long weekend with our 20 months old son and wanted to get 3−4hrs a day break for pool or diner time.
Sheree recommended Kristen who was very friendly and engaging with our son. I felt really safe leaving him with such a positive person. She was also able to accommodate our schedule change. Kristen replied to my texts in a timely manner on the first day and on the the second sent me a little update and asked a question, which I really appreciated.
Thank you Sheree and Kristen! We will definitely use your services again and recommend to friends.

Sarah came to our hotel room to watch my 6 year old son while we went out to enjoy an evening in Lake Tahoe. Sarah was very personable so I felt comfortable with her right away and my son was also comfortable with her. The next day my son said she liked the babysitter so I know I would definitely use your services again. Thank you very much!

we had both kathy and sarah watch over our 4 mo old baby girl. scheduling was a snap, the sitters showed up right on time and answered all questions. paperwork was a handled quickly. and most importantly our baby was happy and safe.
highly recommended

I wish all baby sitting services could be as streamlined and professional. We had Alana watch 4 kids (ages 7, and 10) and 3 dogs (one was a puppy) while the parents got to go out for dinner. She showed up 10 mins early, brought her own DVDs and was engaging with all the kids (and dogs).
The kids reported that she was a great babysitter and asked to have her again.
So happy to have found Happy Hearts, we’ll use this service when we come back to Northstar.

EXCELLENT! We used their services this past weekend for 2 days straight. The owner, Sheree, was our nanny for both days. My kids have always gone to daycare… never had nanny/​babysitter before other than family. Felt at ease right away. Reservations were easy, she gets back to you quickly. Gave copies of certifications. My 2 yr old loved her and 4 mo old was well taken care of. She brought a big bag of toys and activities to keep my 2 yr old busy throughout the day. She also did dishes, which she didn’t have to do but did anyways. Also texted updates on how the kids were doing throughout the day, which was nice. I wish she lived near me so she can be the kids’ permanent nanny. Will definitely use their services again and I will recommend them to all my friends.

We used Happy Hearts this past weekend and were very please. Sarah was great with our 3 yr old. She came to our hotel two nights in a row on time and brought books and toys for our son to play with. Our son had a bit of a hard time with us leaving, but she soon had him laughing and playing. He had so much fun that he slept in late on both mornings which was nice :) Thank you Sarah for such a great job!

We used this service while on vacation in Lake Tahoe. The adults wanted a night out so we contacted this service. Not only did the owner herself babysit for us but she was amazing. She came to our condo, brought age appropriate toys for our 2 year old, she was sweet, kind & professional. I felt at ease right away leaving my baby w/​a stranger. She even gave us a slight discount & her prices were very reasonable. Thank you Sheree!