FedEx Office Print & Ship Center

FULL BLEED, I DON’T UNDERSTAND
Okay, printing a letter sized document with bleed should be standard, but I tried to place an order online and couldn’t do it. They called back and I explained the file, letter sized with a ¼″ bleed. They charged me extra for the bleed and couldn’t give me an actual price until they printed it.
I picked it up this morning and they got it wrong. No bleed. Still charged me for it. UGH.

Customer Service was good, but their photo print shop has 2 machines. Both are ancient devices. I was in there using both machines. To print 1 picture (5 copies) of the same 5×7 it took me to change it from USB, to minidisc to cd rom I was about over it spending 25 min there when it should have taken 5 min. There were no customers in the place at the time either. Hope they change soon it’s a waste of space and customer time.

Been here a few times to send /​pick-​up packages. It was easy, no frills. They have computers for you to print labels (self-​service if you prefer.) The staff was more than happy to type in my information to get the packages sent, and shared the various options/​costs to mail.
Love the hours they are open, and have had packages held there instead of home delivery due to my own odd work hours.
It’s in a plaza that has other businesses, like restaurants, market, etc. So it’s no problem if you need to kill time during a big print job. Parking was easy, plenty of spots outside.
Staff were all friendly, and smiled. :) They give you their full attention when you’re the one up.
Great experience and highly recommend sending important documents via FedEx (relatively cheap and safe/​reliable.)

Very mediocre service. Packers can’t seem to read all the info I put down on the shipping labels. It took much longer than needed to ship 2 packages.

They told me to go to a «printing center» to get my envelopes printed on, as well as my note cards. I don’t understand why this place exists. A sign on their window says «print everything you need.»

Worst place ever, asked for help… A guy totally gave me attitude… I was just asking a question and he rolled his eyes. If you don’t like your job, why work with people. Never again coming here worst customer service ever, manager didn’t even do anything to fix or help the situation. I was waiting about 30 mins just to fax some documents, would give this place a zero if I can… don’t ever let Jeff help you, he hates his job and you can tell.

Freddie is the best. Super helpful and endearing, even with the arthritis in his poor hands.

I’ve have gone there before and gotten really nice and attentive help, that I thought for sure they would help me again… But I’m was So embarrassed after being told buy one of their associate, when I went back again that they were too busy to help me! I thought helpfulness was one of their strong suits but I was really wrong. I will never walk in there again. I guess they could afford to lose a customer.

Wow. This is a pretty terrible Fedex. Although, let’s be honest, most Fedex are terrible.
First time I came in, I asked for something to be printed on cardstock. Their printer was not working so they told me to go print on the machine myself. Alright. I let the attendant know that I’m trying to print double sided in a specific way. She comes over to «help» me, prints it wrong and tells me I have to do it again. After I’ve paid for it.
Another time, their printer was acting up when I was printing from the computer. I asked for a refund on the prints I’ve already printed. They were so hesitant to give it to me even though it was on Fedex since they didn’t have their printer settings correct.
The last straw was when there was a line. There was only 1 attendant handling the line. The customer in front me needed to fill out some more forms before being able to ship out her package. Instead of asking that customer to step to the side to fill out the form, the attendant just stood there staring at the ceiling while waiting for her to finish. It took over 5 minutes. The line behind me just got longer and longer while this attendant did nothing. Absolutely no sense of customer service.
Such a waste of time to go to this Fedex. I’d rather make the drive out to a better location where there isn’t so much incompetence.

Where is the 0 when you need it.
I’ve been coming here for years to reproduce this exact product. I had 3 sheets of graphics that I bought on line on ETSY. They are mine to use but not to resell as the exact graphics in their original state for profit. I have permission to reproduce and use them in other mediums. It is a very standard thing. I needed them printed onto shrink plastic. I have done this here at this site for years. Right away the young woman at the counter said they couldn’t do it because they were copy righted. I explained the facts to her. She says they were images of the Loteria and Our Lady of Guadalupe. Which they are. And that I couldn’t copy them. I explained again. She said if I could show her documentation I could do it. She refused or was unable to understand. She told me I could copy them myself. I had to ask for instructions 2 times to use the machine. When she finally came over, she talked to me like I was an imbecile. When the machine gave a report that the feeder needed adjusting because it was an unusual size. instead of showing me how to adjust it, she said the machine could do it.
All the while, there were 3 – 4 other employees just standing there. No one intervened or offered to help. As I left, I heard them talking about me.
I will never ever ever go here again. I have been using this Kinkos for over 15 years, ever since they opened.
After reading other folks reviews, I see I am not alone.

My parent went into this location to try to get a simple scan and email. Not a single worker tried to earnestly help my parent. One of them tried to come up with bs reasons for why helping my parent scan and email is too complicated as a method to blow off actual work.
What is the point of human workers if they arent going to provide help and just redirect to the signs. FedEx might as well replacement them with a single security worker and electronic kiosks.

Worst customer service always. Joe Becky Tim, it doesn’t matter who you get they are awful. I’ve even had packages go «missing» there and have people offended when I’ve asked for a receipt. Don’t bother asking for the manager, he/​she is the leader of the pack. Yuck I hate this Kinko’s!

Turn around and either go to a different FedEx location or to UPS! When I brought in an unopened box with a prepaid return label I was told (similar to another commenter) that because the item rattled around I would have to repack it. They would do it for me in the store but it would cost me $ 3.99. Ridiculous, especially since there is no specific policy against items rattling around in a package as a reason to refuse an item. I think this location’s policy is to try and get $$$ from you any way possible.
In any case, I brought it to another FedEx location and they happily accepted it without repackaging. This place is an utter waste of time.

Tried to send an extremely important package via FedEx Priority Overnight. Clerk seemed to have gotten one digit wrong when they typed the zip code on their system when they received the package. Worse, there was no due diligence on FedEx’s part to try and get the overnight package to the correct address which was on the airbill, and instead reroutes the package back to us, the sender!
Lousy, unreliable and incompetent people work at this South Pasadena location. Staff refused to take responsibility, and instead attempts to pass on the blame to the customer. Called them and was passed on to 3 different clerks: Vanessa, Joe and Michelle. The package they received was all set to go with the airbill completely filled out (we have a FedEx business account). Instead of apologizing and trying to correct the problem, they said they cannot do anything, that ultimately it is our responsibility because we confirmed the address to them when they received the package by pressing a button (?!). No such thing took place. The package was dropped off and ready to go, and we were handed a receipt.
FedEx, on the other hand, should have known that for someone to send something Priority Overnight, that it is extremely important that the package get to its destination the following day! We are sending a bid proposal for a project that we can lose because of FedEx’s inefficiency. Now we have to repackage everything and take a 3-​hour drive to try and get the package there on time. FedEx could have called the phone numbers listed on the airbill for the sender or recipient, or googled the street address to get the correct zip code, or just referred to the handwritten airbill as it shows the correct zip code (!), but instead they decided to do the lazy thing of just sending it back to the shipper. Big fail on all level.

Easy business. In and out quickly

Horrible customer service! Wanted to charge me $ 4.00 a package to re-​pack because they could «hear» the items in my box – even though they were already in bubble wrap. Funny enough I took it 10 minutes later to Fed Ex in Pasadena and they took my packages with no problem. How about being helpful? UPS has never tried to charge me when I have a pre-​paid label.

They need more personnel to help the customers. There are plenty of people doing other things in the background. Perhaps I will try the Alhambra branch next time.

I was disappointed with the fedex service — Delivery service as well as the customer service. I always had faith in FedEx and thought it was the best but now after my experience I guess it is exactly opposite.
First of all my urgent 2-​day (weekday) package arrives Los Angeles office but since it is weekend the next day they dont bother to send it even if that was an urgent very important delivery. Now the IMPORTANT document /​courier we were awaiting so eagerly and took leave from office — both me and my husband since we didnt want to miss this courier.
At 11.28am when everyone is wide awake and both of us are at home I get an email saying ‘nobody at door hence returning’. I mean how ridiculous is that, nobody knocked at our door and I happen to check this email only after ½hr.
The email also said ‘there is a DOOR TAG left behind. There was no DOOR Tag, I checked all the other apartments in my complex but they had none.
I mean first of all he doesnt come to my door goes somewhere else and says a door tag is left behind, which wasnt the case. My complex is also not guarded so not sure on what did he miss.
Later when I make my first customer service call, they have no idea and try to track the driver. They could only come back to me after ½hr — HOW SLOW IS THIS CUSTOMER SERVICE. Mean while I already made several calls to customer service again.
I went on the road — ²⁄₃ blocks searching for the driver but couldnt find him.
After I get the first call back they say we are still tracking the driver and get back to you in sometime.
I have never seen such slow service.
Later when I get a call back they say, you have to collect the package from their LA office between 6pm — 7.30pm. How ridiculous is that response. They make a mistake we have to pay for it. Unfortunately we didnt have our car that time. When requested for location of the driver they say ’ For security reasons we cannot provide you’. I mean I am in PAsadena, driver is in Pasadena and yet you cannot help me locate him How ridiculous is that.
Finally I get a call saying if you want to collect your package now, goto some Pasadena branch and collect it yourself else we can deliver it to you only tomorrow.
WHOSE MISTAKE IS THAT THE DRIVER DIDNT COME TO MY DOORSTEP AND WENT SOMEWHERE ELSE.
Meanwhile I had similar experience with UPS where I had to collect a package since was travelling out of station and they were so helpful and cooperative that I could easily have my package.
FEDEX delivery and customer service sucks !!

Worst customer service ever. Usually I pop in and out to print a doc without help or issue. This time I wanted to print directly from my laptop. I had done it before in Pasadena on Colorado but didn’t have a usb cord so I asked one of them to help. The guy that «helped» was a short, round, balding guy with glasses. Long story short I got the run around. Took an unnecessary 30 minutes when it could’ve have been taken care of in 5 minutes. He was incompetent and curt and acted like he wanted to get rid of me as soon as possible. I finally walked away from him and figured out how to do it myself in 2 minutes. It was the slowest, most frustrating experience in customer service ever. My grandma, who only uses a computer to watch youtube videos, might as well have been behind the counter. Except grammy is nice to me.

I have been going Herr alot. For years. Roxie is the best. She remembers me every time I go. I have shown up late, or had extremely special requests, that she or other people on the staff help out with. I’ve had some issues here, but they are always resolved appropriately. As long as Roxie is there, they have my business.