Linea Aqua

I purchased a Lineaaqua imperial 48×75 hinged 3 panel frameless shower doors made of safety tempered glass with chrome finish in 2009. The other day while I was taking a shower the center glass door shattered in about a billion pieces and ripped my feet, right leg, my right side, neck and back so badly that I was lucky enough that someone was home with me to take me to the hospital to the emergency ward. I had at least 150 pieces of shard glass removed from my skin with a long pair of tweezers. It hurt tremendously. Please BEWARE before buying this product. I called this Company and spoke to, I believe the owner. After I told him my ER story he was kind and thoughtful and offered me a new imperial frameless shower door. I refused the offer. I’m frightened to shower behind a glass door again. He stated that the factory warranty has expired. We enjoyed this product and feel that it was a fluke occurrence and not the products fault — it can happen to any glass shower door.

Please be very aware of this company. They have changed email addresses at least once since we purchased our shower. The email I am now using to contact them is an
email.
They would not honor their warranty for defective parts. From the bent frame rail when we originally received the shower (which could not be bent back to the proper shape) to a pair of broken wheel assemblies (which was the straw that broke the camels back — see below).
When I told them that something broke on our Davenport Shower, he said that they were out of wheel assemblies. Since I did not tell him what part broke, I am fairly certain they have broken on many of their doors.
I have been waiting over 18 months for a pair of wheels for the shower door as the metal holding the original ones to the door snapped in half. Now they finally have them in stock and say that I need to buy them at $ 20 each PLUS $ 12 shipping. So I have to pay $ 52 for defective parts that Linea Aqua will not honor. I told him about their printed 10 year warranty on shower doors, but he said it was not a manufactures defect. I told the them that I still have the broken parts, but they said that they did not want to look at them to see if it was a defect.
His reply was «If you have a broken tire, will the car company replace it? No.»
Please note, we love the look of the shower, but the only person we’ve ever spoken with at Linea Aqua and their lack of customer support and inability to honor their warranty leaves a bitter taste in my mouth.