Maine Lobster Now

I wish that I could have written a positive review but unfortunately I cannot. I ordered 2 lbs of picked out lobster to be served on Christmas Eve. I was under the impression that their lobster is picked fresh and sent overnight. My order was shipped three days before it was due and then ups delivered it a day late. We received it two hrs. before dinner was to be served. The ice packs had thawed but we’re still cold so I served it. The Quality of the lobster was not what I expected. When I contacted Maine LobsterNow the only thing they could do for me was a discount on a future. They didn’t care that my Christmas Eve dinner was ruined. I thought the least they could do was to send another order this time fresh as I had expected. The cost for this lobster was $ 148.00. I would never order from them again as they do not send the lobster as promised nor do they stand behind their product. Don’t make the same mistake that I made.

I placed my order ¹²⁄₁₈ by phone just after 9A Eastern for delivery ¹²⁄₂₄. I even asked if it would be a problem to get delivery 12/​24, otherwise I would specify ¹²⁄₂₃ delivery. My credit card was charged successfully for $ 206.70. This order was placed almost 3 days before their Christmas order cutoff. ¹²⁄₂₄ came — no lobster. Website showed «Processing». No shipping info was shown. No shipping info was sent. I never received any information that my order would not be shipped. On ¹²⁄₂₆ I called. I was told the order was never shipped and that the next time they would give me 50% off. That was a big assumption that there would BE a next time — there won’t be. I’m sure there will be some great reviews here by people that placed their orders after I placed mine. How many hundreds of orders were taken, filled and shipped AFTER I placed my order in a timely manner? Seems like the only thing they were good at was taking the money. This place should be named MAINE LOBSTER NEVER.

I was visiting my dad in limerick, maine from Florida and decided I wanted to send some lobster to a friend for Christmas. Todd and his team took such good care of me and my dad. I even called because I hadn’t received a confirmation email and tracking # and they were prompt in sending it to me. Super courteous and had great customer service. I’ll be using them again in the future!

Awesome. I am sooo addicated. The lobster arrives on my door like it just came off the boat.

Ordered lobsters and steamers from Julian for our family party and they were absolutely amazing! They were some of the best lobster my family has ever eaten. Julian was extremely accommodating and very professional. We will definitely be using this company again next time we need lobsters!

I shipped fresh lobster meat and chowder to my parents in Florida for their 50^th wedding anniversary. I placed the order around 2pm in the afternoon and it arrived just before 10am the next morning — amazing! They loved it and raved about how good the lobster meat was and that the chowder had lots of clams and not too many potatoes. I have ordered lobster from a few other places but this will be my new «go-​to» place from now on! Thank you «Maine Lobster Now» for making my parents’ 50^th memorable! (And Matt who took my order over the phone was great so helpful and personable!)

Peter David G.
Saco, ME
1 friend
2 reviews
10/​27/​2014
You know, it’s pretty easy to buy lobster from thousands of sites.
But what a friend of mine warned me about is the shipping. I had no idea these things need to arrive live!
So I started looking at Julian’s site. His family has been in the lobster business for decades. I like that. Kinda support the small biz owner thing.
Our order wasn’t the quick in and out type. We had 3 different addresses to ship to because we were sending these to family in two different states (Nebraska; Indiana).
Here’s the thing. I wasn’t going to just place the order online without talking to him. Been there a few times and found out parts of my order weren’t understood completely by the site owner.
Called Julian on a Thursday afternoon at 230p. He called me back in less than 30 minutes. Good guy to deal with. He split the order for shipping and all the lobsters arrived to our family members on time AND ALIVE:-).
Thank you Julian.
Peter

This company made an admitted mistake by not shipping a completed order and a response came from the owner that he was sorry and that he would give me credit for a future purchase but would not pay for the shipping. I offered to order more product from him if he would be willing to do the right thing and pay for the 2^nd $ 60 round of shipping. Thoughtful and solutions oriented, Julian denied my offer because «he would not have any margin». Not my mistake, not my problem.
Do yourself a favor and search for another company for your seafood needs. I have used several and have never had an issue like this. As a fellow business owner, I would have taken responsibility and accountability — even if it would cost me a FEW dollars for my company’s mistake.
I will not be a returning customer and I urge you to not make the same mistake using this company. If you need suggestions, just let me know!
The «Owner’s» final response blamed me for checking the box for for the terms and conditions that states if they screw up, they will not accept responsibility by offering a refund on the items, only a credit, requiring the customer to place another order, therefore paying for another round of shipping.
WHAT A JOKE! Hope all this hassle was worth it to them!

Ordered 12 lobsters from Maine Lobster now last week for a Friday delivery and they did not disappoint. Julian was a great guy to talk to on the phone and his customer service was excellent!
All 12 lobsters made it safely along with bibs, place mats and sea salt. The taste and quality was excellent and our 10 guests were in awe of how great the experience was.
I will definitely be ordering from Julian again and would recommend Maine Lobster Now to anyone who is looking to order lobsters online. With so many sites and places to choose from it was great to be so lucky with my first order.
Thanks again Julian.